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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 887 reviews
  • Rated 5 out of 5 stars

    Seriously?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe you're asking about the haul away and not the LG TV and sound bar we purchased. It is difficult to communicate with store employees since there is no store phone number. Email is unsatisfactory because folks don't seem to look at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and haul aways was quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were nice and courteous. They were on time with the delivery of my new TV and hauled my old TV away. Very quick, in and out in probably 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad - Adam and Nick are the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service was excellent beyond excellent. Adam and Nick were on time, professional, gave good advice and really nice people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Install but.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my understanding I had contracted for "In-Wall" installation. However, this wasn't done. To be honest, I didn't question it because this was installed in a ADU/Mancave and the cable run is not visible even though it was not installed "in-wall" and I didn't believe it necessary to raise the question. However, the work done was efficient, clean and expeditious. The technicians were professional and respectful of my place using booties as they entered and exited the premises. I would have rated this 5 stars if it had been installed as promoted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV haul off

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Took them no time at all! Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recycling is the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. As a senior, it was great that I could recycle the TV and I did not need to drag a heavy TV to the curb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Subwoofer installation and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that came out did an excellent job of installing, setting up and integrating our new A/V hardware with our entertainment system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Mrs A

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd LG tv and I really like them. The picture quality is excellent and the color is vivid. Ease of use is very good would recommend if to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service and technical knowledge. Definitely worth it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They took away old flat screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s to say? They charged me to cart off the old dead flat screen. Charge was competitive but considering what the nes TV cost it would be nice if they just threw in the cart off cost for no additional charge. It’s like airlines charging for wider seats

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience buying a new TV and having it installed by the Geek Swuad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Work :)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I got the opportunity to use their in-Home Service and they came in took the TV off the wall and put New TV up in a Heart beat. Did a great job no fuss no muss, really Thanks Guys y'all did a Good job...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service was great, so glad I got it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were awesome, very friendly and courteous. They picked up my 12 year old 71 lb. 60” Samsung Plasma TV like it was nothing, carried it out to their van and loaded it up. All I had to do was open the door for them. I highly recommend the Haul Away Service if you need it, especially for larger, heavier TV’s. Thanks Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    show up on time, had the right parts, very polite,e nice install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will definitely recommend this service. It’s very affordable and customer service was on point. Service was done on time as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service.. on time and hauled to away………,……..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy haul away service to use. I brought TV out to carport for these guys to haul away. Easier than transporting myself for recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an outstanding job helping me set up my TV. Very sharp bright young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, on time. Very considerate of house. Very competent. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not have asked for anything more--perfect-very polite

    I would recommend this to a friend