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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 887 reviews
  • Rated 5 out of 5 stars

    Service heroes!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service was great! Tom and Austin could not have been nicer. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service and guidance. Unfortunately the TV didn't fit and everything had to be returned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home service - Took my old Flat screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took It They were polite They were efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great add on service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specifically bought a new tv from Best buy because we needed to get rid of the old 75" tv. Best service add on ever! There is no where to dispose of large old tv's where we live, so this service is very valuable to us. Guys were in with our new tv and out with our old one within 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Definitely do option.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great because then I didn’t have to make special arrangements for the trash or recycling company to come and pick it up or have to take it to some special recycling center. Will definitely do again if I need to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were efficient and helpfull, they were courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV and on SALE ! I saved hundreds of dollars! The customer service was outstanding! They only charged me 50$ to haul the old one off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians that brought our television were courteous, friendly and got the installation completed in a short amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No old tv worries.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were very helpful, kind and it didn't take very long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great, however did not appreciate having to pay and carry myself instead of delivery when set up. The men that came out to set it up left while I was putting in my password for Wi-Fi. They spoke little English and were no help. I did get the TV working but very disappointed Best Buy did not come through with what I had expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv/soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy was great installing tv and soundbar. Very helpful and n extra paining everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed my old tv and replaced it with the new tv in almost no time. They were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old TV that needed to be disposed of. Best Buy got it out of our basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was excellent - prompt and very helpful - answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy with Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the TV installed by Best Buy was a good decision. Have always purchased from Best Buy. They take care of everything !!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy, made life simple! Will utilize in future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and hook up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our TV! The 2 Geek guys that came out to hook it up for us wer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The crew called ahead when they were on the way (and also watched the progress on line). They were on time, pleasant, and quick. Couldn't ask for more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sony 77 Inch OLED, 27"iMac, and LG Washer/Dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with Best Buy's Total Tech Coverage including installation. Outstanding Installation including an earlier iMac27 and EERO Mesh Router Mesh System purchase and later LG washer/Dryer. Everything was installed correctly. All home components connected by Tech's to EERO's wifi worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, friendly, on time. Would use this service again

    I would recommend this to a friend