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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 802 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 802 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sony 77 Inch OLED, 27"iMac, and LG Washer/Dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with Best Buy's Total Tech Coverage including installation. Outstanding Installation including an earlier iMac27 and EERO Mesh Router Mesh System purchase and later LG washer/Dryer. Everything was installed correctly. All home components connected by Tech's to EERO's wifi worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractors who installed our tv handled it with care. They were very nice and informative.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation Faulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem with the removal on my old tv. $119 paid for installation was ridiculous ... all they did was plug the tv in. They couldn't sync my two remotes into one so volumn did not work. Best Buy telephone contact could not be reached the entire day. Had to drive to my Best Buy store and they couldn't help me to get the delivery guys to return. In the store I called the Geek squard for help (on the line with them for 45 minutes) and they couldn't help either. Had a friend come over to help which he did.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Winnie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service great service. They were very helpful and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new 65 inch tv and had old tv removed The techs did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent Shipping and Installation Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation by Best Buy to install Oled TV for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent assistance from the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly with careful delive our 90 " TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery, Installation and Haul-away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was terrific. Personable, professional and efficient. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old and in with the new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents removed my old 58" plasma TV and installed a new 75" QLED system. The old TV weighed over 140 LBS but they handled it perfectly. Great job! The new TV looks great and their service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and very professional. Very pleased with the work of both. Clean and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Overall performance

    Rated 5 out of 5 stars

    LG 65” TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size, picture quality and sound of this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and set up TV’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the Geek Squad and the service provided. Whether installing a tv or servicing a product, they are outstanding.They were professional, knowledgeable and courteous. Jaime Carbrera-Jimenez and his partner were outstanding, and gave above and beyond service to install and move tv’s around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team, fast and clean after themselves. Very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional and knowledgeable. I felt totally comfortable on how to operate the television when they left.

    I would recommend this to a friend
  • Pros mentioned:
    Haul away

    Rated 5 out of 5 stars

    Deacon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new 65 in TV when my old 52 inch Samsung finally died. I purchased the Geek Squad installation service and the TV Haul Away option. I am sooo glad that I paid for the Geek Squad to render these services. All services were done professionally by outstanding Geek Squad personnel. Regarding the Take Away service, it is definitely worth it particularly if you are older and have old TV of any size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy was the only store that had my TV Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. I would recommend anybody to them. they explain everything how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    LG 70-inch TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th picture on my 70-inch LG TV is fantastic -- very vivid colors, great detail, and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantasick colrs. Better than my Samsung $2500 tv bought only 5 years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Martin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally pleased. I had a heart attack about five months ago. Per doctor's orders....I let Best Buy and the Geek Squad do a turn key deal. I have a pick-up truck. The usual me would pick up the product....install....haul off the old....but not this time. Glad I went the route that I did. Bless you guys.....

    I would recommend this to a friend