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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 962 reviews

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  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 962 reviews
  • Pros mentioned:
    Large capacity, Overall performance

    Rated 5 out of 5 stars

    LG 65” TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size, picture quality and sound of this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    TV haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old TV that needed to be disposed of. Best Buy got it out of our basement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and set up TV’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the Geek Squad and the service provided. Whether installing a tv or servicing a product, they are outstanding.They were professional, knowledgeable and courteous. Jaime Carbrera-Jimenez and his partner were outstanding, and gave above and beyond service to install and move tv’s around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Subwoofer installation and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that came out did an excellent job of installing, setting up and integrating our new A/V hardware with our entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good . The haul away was great and there was no problem with installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy, made life simple! Will utilize in future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recycling is the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. As a senior, it was great that I could recycle the TV and I did not need to drag a heavy TV to the curb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed in timely manner and removal of the old Tv was preformed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Martin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally pleased. I had a heart attack about five months ago. Per doctor's orders....I let Best Buy and the Geek Squad do a turn key deal. I have a pick-up truck. The usual me would pick up the product....install....haul off the old....but not this time. Glad I went the route that I did. Bless you guys.....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Touch TV upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents went above and beyond for this install. This was a replacement for existing fireplace mounted 65" with a number of specific routing requirements for the power and cabling. As I watched the install, I was amazed at how they resolved the routing issues. Yet another Geek Squad success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased another Samsung smart TV at Best Buy and it has a great picture!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will definitely recommend this service. It’s very affordable and customer service was on point. Service was done on time as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy haul away service to use. I brought TV out to carport for these guys to haul away. Easier than transporting myself for recycle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to set up. it is easy to use. Works real good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience buying a new TV and having it installed by the Geek Swuad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV and on SALE ! I saved hundreds of dollars! The customer service was outstanding! They only charged me 50$ to haul the old one off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service and technical knowledge. Definitely worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians that brought our television were courteous, friendly and got the installation completed in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service and guidance. Unfortunately the TV didn't fit and everything had to be returned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an outstanding job helping me set up my TV. Very sharp bright young men.

    I would recommend this to a friend