Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 887 reviews
  • Rated 5 out of 5 stars

    Installer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent job. Service rep was friendly and competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom S

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Techs are very knowlegable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our two installers were excellent. Thank you for sending them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away old flat screen

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away my old flat screen perfectly. No fuss, no muss!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two that installed tv knew exact what was needed and were on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional and informative during the install and removal process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were knowledgable, courteous and proficient. Unpacked the TV and cleaned up all materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG delivery and install

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was prompt, organized, and clean. Excellent customer service by delivery and install personnel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat Buy delivered our tv and hauled away our tv that we were replacing. This service made it so much easier for us as we wanted it done responsibly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was fast and efficient. The person was very friendly and cleaned up perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing!!!! They helped me so much and explained everything.

    I would recommend this to a friend
  • Pros mentioned:
    Haul away

    Rated 5 out of 5 stars

    Deacon

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new 65 in TV when my old 52 inch Samsung finally died. I purchased the Geek Squad installation service and the TV Haul Away option. I am sooo glad that I paid for the Geek Squad to render these services. All services were done professionally by outstanding Geek Squad personnel. Regarding the Take Away service, it is definitely worth it particularly if you are older and have old TV of any size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great worth the money paid to have old TV hauled away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD,AND TV SERVICE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE VERY PROFESSIONAL PEOPLE ,AND THEY ARE GREAT SERVICE!

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Overall performance

    Rated 5 out of 5 stars

    LG 65” TV

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size, picture quality and sound of this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and set up TV’s

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the Geek Squad and the service provided. Whether installing a tv or servicing a product, they are outstanding.They were professional, knowledgeable and courteous. Jaime Carbrera-Jimenez and his partner were outstanding, and gave above and beyond service to install and move tv’s around.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    LG 70-inch TV

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th picture on my 70-inch LG TV is fantastic -- very vivid colors, great detail, and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauling the old TV is very convenient and makes your life so easy. Best service ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV pickup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very professional. I was kept informed as to when they were arriving to haul away

    I would recommend this to a friend