Customer Ratings & Reviews

Very courteous and punctual. Treated my home as if it was there own.

they did a great job with the installation. will always use the for any installation that i need i the house

We’ve used Best Buy’s mounting services for our TVs for years. They’re fantastic, always polite, and accommodating to our dogs. We upgrade fairly often and having to dismount then remount TV’s would be a pain so we really appreciate their efficiency and value.

Installed quick and did a good job cleaning. They were late to the delivery by a few hours but I had set aside the rest of the day for it anyways. They did forget to center the tv before they left, but it was easy enough to do even with a 100inch tv. Make sure you buy your own mount though, the BB mount was over double the price of the one I purchased on the jungle.

These guys were excellent and very professional! 100% recommend!

Great Friendly staff that come to install new samsung 98in tv.

2 LG QNED TVs were mounted very efficiently and quickly.

The team was amazing, professional and efficient. Made it painless.

Showed up 4, hours later then the scheduled 4 hour window.

Great job. Very efficient and cleaned up after job.

The guys came and had my 100” installed in no time. Were very courteous and friendly.

Good service, the guys treated my Smart 100 very delicately, they hung it perfectly.

Great job and very professional staff and friendly.

Mario was Awesome!!! He mounted my two TV's quickly

The Geek Squad Service is Amazing at Best Buy. Fast Friendly Knowledgeable Remarkable and Really Amazing,I highly recommend using them especially setting up and mounting a 100 inch Television.

Fast service, friendly, on time, everything you’d want!

The technicians were wonderful. They were professional, knowledgeable, had all the necessary tools and cables required to do the job, I didn't have to do a thing. As a matter of fact, I put a pizza in the oven and left the room. When they were finished, Bobby (I think that was the tech's name) set everything up on the TV. I just handed him my username/password book and we went through all the apps we're subscribed to and he got us logged in. He even got the TV logged into Apple TV, which I couldn't do on my LG TV because I don't have an Apple device. Bobby was terrific and answered all of my questions. He even helped with a soundbar in another room. I'm having problems with the soundbar, but it's not an installation problem. It's a "Do I want a soundbar that's supposed to work like this" problem. I'm glad I'm a TotalTech member and if I need service again, I hope that they send someone like Bobby out to me again.

T v mounting went professional. Installers did an excellent job

I bought the wall mount for my 98 inch tv and was glad that I did. The professionals from Geek Squad measured and installed exactly where I wanted the tv. If you are buying a larger tv, this wall mount is a must have as is the installation service from Geek Squad. I didn’t need to lift a finger.

Don't be fooled. I purchased a new 98" TV with a new soundbar. They didn't have a mount available for the TV so I ordered one from Amazon. I had to wait a month for the TV to be delivered and mounted, but I was fine with that. I was given my delivery time window the day before and I confirmed it. About an hour later I received several notifications that I needed to reschedule my appointment. My wife and I spent 3+ hours with customer service, on the phone and on the chat. Nobody had any answers as to why it all of the sudden needed rescheduled. One would say they didn't have a crew available for mounting. The next said they didn't have my TV yet. Another said they didn't have my soundbar mount. Delivery day rolls around and a Geek Squad agent calls to see if I'm expecting them. I had already taken the whole day off work since the initial delivery window is 7a-7p, so yes I was available and expecting my TV to be delivered and mounted like it was scheduled a month ago. When they arrived they were immediately saying they didn't know if they'd be able to mount it today because they were worried the soundbar mount wasn't correct. I told them that the agent in the store checked and said it would be fine, but if they weren't sure then to at least mount the TV and I could do the soundbar myself. I stepped out to make another call and when I came back they were loading up their truck to leave. He said they weren't able to mount it until I bought a different soundbar mount that he took the liberty of putting in my cart for me on the app. He said once I paid for it and received it then to call and reschedule the mounting. It was way more expensive than the one I had originally purchased. And on top of that, the soonest available mounting appointment was again, another month. I ended up mounting the 98" TV and soundbar by myself. When I tried to call customer service to discuss my issues with my service I got nowhere. So don't believe the Free Mounting ($300 value) and $80 soundbar mounting like I did. I didn't receive a refund for any of these services. If dropping off a TV and plugging it in is a $300 value then I chose the wrong career path. Never did I imagine spending this much money on a new TV and sound equipment, and receiving such terrible customer service in return. I couldn't recommend them less.