Customer Ratings & Reviews

T v mounting went professional. Installers did an excellent job

Great job and very professional staff and friendly.

Mario was Awesome!!! He mounted my two TV's quickly

Very professional and nice. Nothing to complain about

Great customer service, store manger working and following up with my issue. Thanks

They got the job done quickly. I’m very satisfied.

Guys got here fast. Very professional they showed up put up the tv asked if i needed help with anything im a techie so i said no but very nice to be asked

This is worth getting service was incredible and fast.

They did good job. Very professional and no can’t to my wall.

The crew that came out know what they were doing and did everything I needed

The guys were kind, fast, and efficient. I highly recommend.

They Came In And Got Everything Done Quick And Cleaned Up After They Also Helped Set The New Tv Up And Got Everything Connected

Great techs. Very professoonal. Got my 100" down to basement and setup with ease.

Team were great, the 98” TV was cumbersome to get to basement with an awkward turn on the stairs but the team of 3 found a way! Solution orientated and professional

Don't be fooled. I purchased a new 98" TV with a new soundbar. They didn't have a mount available for the TV so I ordered one from Amazon. I had to wait a month for the TV to be delivered and mounted, but I was fine with that. I was given my delivery time window the day before and I confirmed it. About an hour later I received several notifications that I needed to reschedule my appointment. My wife and I spent 3+ hours with customer service, on the phone and on the chat. Nobody had any answers as to why it all of the sudden needed rescheduled. One would say they didn't have a crew available for mounting. The next said they didn't have my TV yet. Another said they didn't have my soundbar mount. Delivery day rolls around and a Geek Squad agent calls to see if I'm expecting them. I had already taken the whole day off work since the initial delivery window is 7a-7p, so yes I was available and expecting my TV to be delivered and mounted like it was scheduled a month ago. When they arrived they were immediately saying they didn't know if they'd be able to mount it today because they were worried the soundbar mount wasn't correct. I told them that the agent in the store checked and said it would be fine, but if they weren't sure then to at least mount the TV and I could do the soundbar myself. I stepped out to make another call and when I came back they were loading up their truck to leave. He said they weren't able to mount it until I bought a different soundbar mount that he took the liberty of putting in my cart for me on the app. He said once I paid for it and received it then to call and reschedule the mounting. It was way more expensive than the one I had originally purchased. And on top of that, the soonest available mounting appointment was again, another month. I ended up mounting the 98" TV and soundbar by myself. When I tried to call customer service to discuss my issues with my service I got nowhere. So don't believe the Free Mounting ($300 value) and $80 soundbar mounting like I did. I didn't receive a refund for any of these services. If dropping off a TV and plugging it in is a $300 value then I chose the wrong career path. Never did I imagine spending this much money on a new TV and sound equipment, and receiving such terrible customer service in return. I couldn't recommend them less.

Excellent job mounting my tv..very professional...

Geek Squad did a great job with unmounting and removing my old TV and mounting my TV in my bedroom after removing the TV from my family room. They went above and beyond. Very Knowledgeable crew.

Awesome service. Make it super easy and crew was amazing.

I strongly recommend this amount. Since I got 100 inch television and Best Buy said this amount keeps it within warranty if anything should happen.

Amazing service…they took 20mins in total from unloading, unpacking, mounting and clearing out everything!! Highly recommended!!