Customer Ratings & Reviews

Great techs. Very professoonal. Got my 100" down to basement and setup with ease.

Awesome service. Make it super easy and crew was amazing.

I was so impressed with the the service form Geek Squad on the mounting of my TV and the installation of the rear speakers for my surround sound. I am going to put the same review for both items. It's been a few weeks so I may not get the names right. The original tech John was on time and extremely courteous. The mount of the TV was not going to be difficult but the speaker install well it proved to be a little challenging. Its was apparent that this would require some help as the wires that were run from the previous owner and never used could not be located. The area on the roof they were was not accessible very easily so to was going to require help and thats when Tandi showed up to assist, They ended up running new cable and also making ti easy for me to go from 5.1 to 7.1 if so desired. During this time tech 3 showed up also John (at least thats whit I remember, both tae techs had the same name) and he mounted the TV. in all it ended up being a 4 hour job and my wife and I absolutely enjoyed having them in our home.

They Came In And Got Everything Done Quick And Cleaned Up After They Also Helped Set The New Tv Up And Got Everything Connected

Their propriety, knowledge and intent was immediately noted. The installation was well thought out and done in no time. Our installation was about $700 and that include two in wall plugs and two mounted TV's along with soundbars and a Sonos system. This would have taken me all day to do and they were here for about 2 hours. If you have the time to do it yourself do it but if not, well worth the investment.

The 2 installers that showed up were great. Took them close to 4 hours to mount the new 65 inch TV and mount 3 other existing TV's. They both knew what they were doing and each of them took on different parts of the job. The person that originally came out said I would need a new mount for the 43 inch TV they moved to the patio. The installers said the existing one would work and it did. Saved me $200 for the new mount that wasn't necessary. These guys were excellent. Very professional and polite. Cleaned up as they went I can't say enough about them. Perhaps they could teach customer service to the rest of Best Buys staff. They could really use the lessons.

Guys got here fast. Very professional they showed up put up the tv asked if i needed help with anything im a techie so i said no but very nice to be asked

Jesse took on the task of reconnecting televisions at my son’s group home. He worked tirelessly to help our guys learn a new set up that uses streaming & apps instead of a cable box as they had used in the past. He was kind and just the right amount of “cheerleader” to give the guys the confidence to feel they can manage for themselves now. My Mom heart is very grateful for his knowledge, patience and willingness to help.

Team were great, the 98” TV was cumbersome to get to basement with an awkward turn on the stairs but the team of 3 found a way! Solution orientated and professional

Very professional and knowledgeable about what they were doing.

The Geek Squad was wonderful!! Patient with me and good clear with their directions.

Amazing service…they took 20mins in total from unloading, unpacking, mounting and clearing out everything!! Highly recommended!!

I strongly recommend this amount. Since I got 100 inch television and Best Buy said this amount keeps it within warranty if anything should happen.

Came on time. Mounted it to perfection this was included in thr buy from christmas else this size tv would been 399 to mount it

Geek squad installation is the best. You get awesome techs guy/gals that come into your home and respect it. There are professional and also have great recommendations. I’ve now used them a handful of times and very happy of the results. My home is now smarter than me! LOL. Here are some of the installations done. -6 TVs -3 cameras with 3 solars -ring camera and solar -3eufy smart locks -3 google wifi pods (recommended on the spot by the awesome tech named Will from the Jacksonville, NC location. -I also will be adding more in the future A high five to Will from the Jacksonville, NC LOCATION for A+++ work. He’s just amazing an knowledgeable!

Geek Squad did a great job with unmounting and removing my old TV and mounting my TV in my bedroom after removing the TV from my family room. They went above and beyond. Very Knowledgeable crew.

Very professional, knowledgeable, helpful explained well

Very friendly professional staff, I would have them install another television for me if I need.

Very professional and knowledgeable installers. Explained somethings about the television set up that was new to me. I would recommend this service.

Geek squad was polite and efficient, but didn't really provide much in the way of education to enjoy use of TV going forward. There have been more "glitches" than I would have expected for a new product. The most annoying being the loss of wifi connection. Volume adjustment is frustrating to say the least.