Customer Ratings & Reviews

Team could not mount tv. Please credit. Check their notes. They promised to note on invoice that this wan not done. Thanks William

Geek squad is great! got here in time, & spent time with my wife & I too explain everything! Thanks guys!!!

The Geek squad guys installed my 65-inch TV in the living room on the wall. Then moved the old 46-inch TV to the bedroom. They were on time, efficient, friendly and knew what they were doing. Done a nice job.

Excellent service I am very please with Geek Squad membership , I recommend anyone to get this memebership

If I gave you a rating and I provided a summary, why are you making me write more? I will not answer these surveys in the future if you continue this practice. I"m a good customer too.

The agent arrived on time, and didn't take very long. He did tighten the lag bolt down a bit much, causing the drywall to pucker slightly.

Right on time and efficient. Only complaint is they can do better job in cleaning up the grease hand prints on appliances

The ages that came out to my home to mount my TV and connect my device is very professional polite and knowledgeable.

We had an appointment on the schedule for several weeks for today after buying our TV from Best Buy. There was no communication prior to today narrowing the installation window. The scheduled install remained under my login despite the no show by the installation crew. I called 3 times. First time I called I was told to wait longer, someone will call you today when they are on their way. 2nd time we were "disconnected". I did get a hold of the delivery and install helpdesk on my 3rd try, where they confirmed what I already knew which was the job did not get assigned to anyone so that we would have to reschedule. The first date was April 3 (2+ weeks), which clearly isn't great, The customer service person indicated she escalated the issue and that we will hear from someone in 24/48 hours. We will see if that happens or not. A poor experience on all fronts. Showing up is 1/2 the battle and that didn't happen. The customer service person gave us a $50 gift card. I understand the gesture, but really getting the bracket here and the TV on the wall is the only ask we have. We'll be happy when that happens.

Good shopping on this product as I was advice by a Best but sales person to choose this for my issue.

Install crew was professional and thorough. Did a great job

One tech arrived about 15 minutes after the first one arrived to help lift the 65 inch tv. The two of them were fast and efficient . Both tv’s were set up and working in less than an hour.

Very professional and neat appearance to installation ,he was courteous ,prompt,showed us how to use equipment.Excellent service,look forward to having more work done.

Oh yeah keep it up Geeks! Great job and I'm very pleased. Thank you Mike for telling me about the on-site 20% refund.

Works well. Full tilt. Had Geek Squad install multiple t.v.s: New TV, an existing tv and one in the Kitchen on Tile.

Money well spent. Agents are informative and efficient. Great bonus is the organization of Cords/cable/devices

Took all the guesswork out of tech. I don't have much time or patience to handle these things on my own these days so I appreciate having a service like this. Thank you!

The agents mounted my TV and connected it to all my devices. They did an excellent job and the work area hardly looked touched.

The crew where on time , very professional and friendly. They saved me a lot of headaches trying to manage the mounting of an 85" tv.

Very professional and arrived on time. I will use this service again