Customer Ratings & Reviews

Excellent Installation, no Issues and would use again.

It’s a bargain if you take total tech support from Best Buy, service depends on the guys who come for installation.

Mounted my tvs in my apartment. Great people i might add

Very happy with installation and set up. Quick and clean set up.

The agent called to cancel a few hours before expected delivery. We had waited a month for the delivery date. He promised to come 3dsys later, but got no confirmation. Called BB and was told that agent could not reschedule as he was a third party and wait for system to update same day. Did not update, made several calls as directed. Got passed around, no resolution. Got a case number, told issue was escalated and would receive call next day. Received text to reschedule. Checked BB first available, 3 weeks away. Called and case numberade no difference, told to wait 48 hours for update again. Terrible customer service, just reading corporate dialogue and placating with lies. No accountability. They cancelled appointment and expect us to go back to end of line and wait another month.

I had three very professional gentlemen install two wall mountings and set up my new 65" Samsung TV , couldn't more satisfied. Thank you.

Great customer service and very knowledgeable about the merchandise.

Excellent customer service. Great attention to detail.

Installer was polite, courteous, and did a fantastic job installing 2 TV wall brackets

The geek squad did a good job putting up our TVs..

The crew mounted the tv just as requested. A little problem with the cord position but it may work out.....

The squad did an fast, efficient and keep us informed during the install. An excellent, outstanding crew.

Having Best Buy do all the taking down of old equipment and putting up the new equipment is well worth every penny.

If I could leave zero stars I would. I bought a $3,000 TV and a $250 wall mount. Scheduled installation (had to wait 3 weeks). Got the confirmation text, e-mail, and a phone call confirming the installation appointment day and a 4 hour delivery window. On the day of arrival, no phone call. 4 hours after they were supposed to arrive I called customer service and they stated the tech was held up on an installation and he would call me in minutes. 2 hours later I called customer service again. This time they stated the tech called off that day. Which is it? Late tech or no tech? Regardless, unacceptable! I returned the entire order the next morning. One simple phone call would have prevented the whole issue.

Great job! Very knowledgeable. Nice young men. Focused on their work. Good teamwork.

TV Connect with TV Mounting Service was quick friendly and professionally done!

Easy to use and always nice to get for free with best buy total tech

The installers were on time, and provided excellent service installing our tv mounts, and tv.

Had them mount a 75" and a 55" and they did it with ease.

Great job once again completed by the professionals. The mounted TV looks awesome and all devices were connected as promised.