Customer Ratings & Reviews

The was the perfect mount for our condo living room. Six screws vs two screws of the old mount and great peace of mind for me for our new TV. The service tech's did a great job!

Geek Squad did a great job with the installation of our 85” TV in our new home. Very professional and friendly. They were able to hide the wires so it looks great! I’d highly recommend.

Michael and Jacob did an excellent job installing our new TV. They connected and interfaced all our systems. Explained how everything worked. They cleaned up all the packing materials and took the old TV when they left.

Ronnie and Sunshine were awesome! They set everything up perfectly and showed us how everything worked. They even had suggestions as to how to improve our wireless network. Very personable and professional!

Nice 4k with the Quantum Dot Nano technology improvement. Great resolution without having to get into the 8k price range. Best Buy installation service was also excellent.

My husband and I were not sure what to do or how to do it. Vincent brought the correct mounting kit and had our tv mounted perfectly in minutes.

The Geek Squad Associates made mounting look easy. They ask questions regarding the position of the mount; where I would seated and my view position.

Sean & Conner - true professionals that are very knowledgeable AND actually listen to what our goals are and MET them with quality products And service. Thank you!

Frame TV Wall mount above fireplace. Installers were knowledgeable, efficient, patient, friendly.

Fast clean and very professional job done !! I was very impressed with the quality of work

The agent mounted my TVs and connected them successfully

Where do I start? Lack of communication, lying, and disregard for customer service. Large tv installation was agreed upon with date and time frame of 7am to 7pm on November 22; were told further communication was to occur to provide a more specific time window- never happened. Day of install, we were out of town so had a friend stay at house to accommodate installers- installers never came so friend stayed at our house for 12+ hours, during which time we reached out to Best Buy 6 times to determine what was going on. We were told, "running late at another install", "cannot get ahold of installers" and finally at 6:30pm " they will not be arriving today, rather tomorrow morning and to log into your Best Buy account to receive an updated installation time." Later that evening we logged in as instructed, with a time exhibiting 10 days out- December 2, instead of next day! Called again, to be told by the customer service representative that the reason our tv was not installed on November 22, was that the installers left it at the warehouse and there was no availability to install prior to December 2. Our request to have the date moved up fell upon deaf ears. The tv was an important part of our family holidays and imperative to be installed prior to November 28 (Thanksgiving). I was told, my only option was to cancel the install, pick up, and install myself; which I did. A 98" tv requires a special vehicle which I rented, I was further told, I had a limited time frame to pick up since it was such a large item. Then I had to find a knowledgeable vendor to install which is no easy task under the circumstances. The tv was installed on time, however not after significant time and resources were incurred to meet Best Buy failures. Admittedly, the Best Buy employees at my local store were very accommodating when I picked up the tv. However, prepare yourself for minimal effort to resolve issues, lack of communication, and what I call quality depredation - customers must expect a new normal of substandard service and Best Buy is no exception.

Crew that installed my new Sony Bravia 4K did a fantastic job. These gentlemen were true professionals.

Our team was fast and friendly! They even took the boxes with them.

The best buy crew did amazing work, very professional.

The agents mounted a 75 inch and a 55 inch with no issues. Great job.

He mounted the TV to wall and connected all my devices. I did not receive any manuals or written instructions with the TV.

The agents were fantastic mounting up our television

Excellrnt and efficient service bt a most amicable technician. The experience could not have been better.

Your guys were fabulous. Professional, courteous and efficient. Love the geek squad.