Customer Ratings & Reviews

The agent mounted my TVs and connected them successfully

Our team was fast and friendly! They even took the boxes with them.

Where do I start? Lack of communication, lying, and disregard for customer service. Large tv installation was agreed upon with date and time frame of 7am to 7pm on November 22; were told further communication was to occur to provide a more specific time window- never happened. Day of install, we were out of town so had a friend stay at house to accommodate installers- installers never came so friend stayed at our house for 12+ hours, during which time we reached out to Best Buy 6 times to determine what was going on. We were told, "running late at another install", "cannot get ahold of installers" and finally at 6:30pm " they will not be arriving today, rather tomorrow morning and to log into your Best Buy account to receive an updated installation time." Later that evening we logged in as instructed, with a time exhibiting 10 days out- December 2, instead of next day! Called again, to be told by the customer service representative that the reason our tv was not installed on November 22, was that the installers left it at the warehouse and there was no availability to install prior to December 2. Our request to have the date moved up fell upon deaf ears. The tv was an important part of our family holidays and imperative to be installed prior to November 28 (Thanksgiving). I was told, my only option was to cancel the install, pick up, and install myself; which I did. A 98" tv requires a special vehicle which I rented, I was further told, I had a limited time frame to pick up since it was such a large item. Then I had to find a knowledgeable vendor to install which is no easy task under the circumstances. The tv was installed on time, however not after significant time and resources were incurred to meet Best Buy failures. Admittedly, the Best Buy employees at my local store were very accommodating when I picked up the tv. However, prepare yourself for minimal effort to resolve issues, lack of communication, and what I call quality depredation - customers must expect a new normal of substandard service and Best Buy is no exception.

The best buy crew did amazing work, very professional.

He mounted the TV to wall and connected all my devices. I did not receive any manuals or written instructions with the TV.

The agents mounted a 75 inch and a 55 inch with no issues. Great job.

Excellrnt and efficient service bt a most amicable technician. The experience could not have been better.

Your guys were fabulous. Professional, courteous and efficient. Love the geek squad.

They were SO professional and helpful. It took longer than expected and they were very patient!

The agents were fantastic mounting up our television

The agents did an excellent job mounting the televisions. I am very grateful that they found that one of the televisions were delivered broken.

Excellent work by the Geek Squad! Promp, courteous and efficient

The team members did an excellent job installing the TV in a shelf area. They connected it to an antenna, cable box, and Blue-Ray DVD.

Great job, good service I would recommend this company to all my friends!

Again, Candace and CJ were great and would recommend hem to install any and everything if I could!!! Very professional!!!

The technicians did an amazing job. Worked fast, we’re very clean, and professional.

They guys were great. Very respectful and courteous.

The Geek Squad did a great job hanging my TV and connecting it.

the agents were wonderful! prompt professional and efficient.

Great mount installed by Geek Squad for our 55 inch TV