Customer Ratings & Reviews

Installer tech never showed up Never was I called I called office several times I finally hooked up myself

Working with "Nine" in your call center was "Painful," It took an inordinate amount of time to set up the appointment for the Geek Squad to install my antenna. I was left on hold and had to ask if anyone was still there. I will write a rating for the installation when they finish. Sincerely, Gordon J Cameron II

It’s really a little premature to give the Geeks a valid rating. We still have a few issues with peripheral equipment

The tech was great and helpful. He connected our new Apple TV box and tried to connect Bluetooth in my husbands hearing aids.

Very disappointed with the Geek Squad. They did not install the new Xfinity box with the new equipment supplied. (Said power box not working which was not true. I took it to xfinity to be checked. They were hesitant to help us with other issues. I felt that because my husband and I are in our 80’s they had written w us off as ignorant. We paid service charge for something we got have done.

We bought our Tivo to allow us to record shows when we ended our satellite TV service and put an antenna on our roof. We are not technologically adept so we purchased the Tivo from Best Buy specifically so the Geek Squad could install it. Two home visits were required to get the system working properly. Our main complaint isn't about the techs, however, but about the difficulty contacting the Geek Squad and making the appointments. Phone wait times were extremely long. I'm not talking about 5 or 10 minutes, but 30-40 minutes on hold! Why?? Hire more people!!

It took six appointments to get my TV set up. Two or no-shows, two technicians came and didn’t know how to do it, once they didn’t have the right equipment and the sixth appointment was three hours late and they finally got it done. The technicians were very nice and capable.

Geek squad couldn't set up mt AT&T streaming t . Still charged me $179.00 for absolutely nothing.

Agent installed y Amazon Fire stick to eliminated a FOURTH attempt tp get me Sony A9F. 77" OLED to be able to watch PRIME!!!!

set up was good didn't explane it though left number didn't answer ?

My setup was done,however I still have issues and when called back they wanted to charge me again. Disappointing

If I could give 0 stars I would. We are Totaltech members and one of the selling points to us was the fact of having the extended warranties and the set up on purchases. Guys were nice but our projector was never set up correctly. They didn't get it connected to wifi or leveled correctly on to the screen. Never connected and checked to see if TV worked just that projector turned on. Instructions and gloves and hardware that were included with the bundle was not opened or used. Screen was wrinkled tope right corner and they said all screens they have put up have defects. Had to call Geeksquad after and spent a LONG time on the phone with Austin and had to get thing set up as best we could ourselves until they could get someone back out at first available appointment which was over a week later!!

I hired the geek squad to teach my sister how to use her new DVD player and she doesn’t know how to use it, so I was hoping he could either give her a second lesson or write it down or just not assume that she knew how to use it after he gave her a small lesson

I made an appointment, and couldn't get it for 5 days. Then I had to be available from 7 to 7. They never showed up. They wanted me to come to the store and pay for the appointment before they'd come. They never told me that. They couldn't take a credit card. Why can't you have secure credit card software---you claim to be a tech company. Well, your attempt at greater efficiency have irritated this once-faithful customer.

The "crew" that came to install my dryer was totally ill-prepared for the job. They didn't have a "pipe wrench" (really!?!? who goes to install a pipe without even the tools, AND they didn't have a necessary fitting either. Lucky them, I HAD A SPARE FITTING IN MY OWN SHOP.. lemme see, I hired them to do WHAT? OH YEAR, INSTALL A DRYER. lol What a concept, bring tools and fittings!

3rd visit in 24 hours, still not working to my satisfaction. They were very kind and helpful, but new equipment not seamlessly working 100%

Installed You tube on my TV for purpose of NFL Sunday ticket. First week got picture but no sound. Can see & hear games on my cell phone, but can't get any service on my TV. Not happy at all..

I asked for a follow up and it was not completed. My problem was not resolved with my remote and nobody bothers to call or contact me. Poor

The work I asked for and paid for ($150 for connecting 3 devices) was not completed. I assumed they had done the job that I requested when they left. They had not. Now I have the same thing I had when they arrived. I am out $150 for absolutely nothing. Do not let them leave your house without demonstrating that everything you wanted and paid for has been done.

The agent tried to install a wireless antenna he had no idea what he was doing. After trying for a while and finally getting a picture (which was really poor) on fox 59 he told us that was all I would get. No channel 4 or other ones available. Told us we need to get a stronger antenna and we could take the one he had tried back cause the box was not torn up (which he had opened). Was there to install software on a tablet. Ok with that put really don't want him (James) back. Called geek squad to schedule another agent plus bought another stronger antenna.