Add-On Video Device Setup
- General
- Brand: Geek Squad®
- Product Name: Add-On Video Device Setup
- Other
- Estimated Time to Complete Service: 30 minutes
- Required for Service: Customer supplied video components and any cables required for setup. An existing, functional network if network services are desired.
- Workmanship Warranty: We stand behind our services and repairs with a 90-day workmanship warranty.
- UPC: 400058084173
Save yourself the hassle and have us set up your new video device (media player, video game console, etc.). We’ll connect up to two video devices to your TV or A/V receiver and configure the picture, sound, and general settings. We’ll then connect up to two video devices to your existing home network and perform any necessary firmware updates. We’ll also configure up to three subscription services or profiles on your video device(s), and we can set up screen mirroring using your compatible mobile device. Once the setup is finished, we’ll take the time to demo your new technology and make sure you know how to use it. Finally, we’ll ensure that all wires and cables are neatly dressed, and the workspace is clean when we finish. Best Buy’s TV services are backed by a 90-day limited workmanship warranty.
- Delivery and unboxing: Your service includes delivery to a room serviced by an elevator or up to the third floor. Then, we’ll unbox your new video device to prepare for setup.
- Connecting your video device: We'll connect up to two video devices to your TV or A/V receiver and configure the picture, sound and general settings.
- Connecting to your home network: We’ll add your video device(s) to your existing wireless network and perform the necessary software or firmware updates.
- Configuring your subscriptions and accounts: Once connected to the network, we'll configure up to three subscription services as needed (Netflix, Disney+, Amazon Prime, etc.).
- Neatly dressing visible cables: We'll make sure that all wires and cables are neatly dressed and that wire ties are used when necessary.
- Configuring mobile app: If you’re interested in screen mirroring, we can help you download and configure the required app on your compatible mobile device.
- System demo and education: Once the services are completed, we’ll perform a system demo to show you the features and benefits of your new technology. We’ll answer any questions you may have and discuss additional solutions that will improve your experience.
- Cleaning up and removing packaging: After the installation, we'll clean up the work area and remove any packaging your products came in.
- Delivery and unboxing: Your service includes delivery to a room serviced by an elevator or up to the third floor. Then, we’ll unbox your new video device to prepare for setup.
- Connecting your video device: We'll connect up to two video devices to your TV or A/V receiver and configure the picture, sound and general settings.
- Connecting to your home network: We’ll add your video device(s) to your existing wireless network and perform the necessary software or firmware updates.
- Configuring your subscriptions and accounts: Once connected to the network, we'll configure up to three subscription services as needed (Netflix, Disney+, Amazon Prime, etc.).
- Neatly dressing visible cables: We'll make sure that all wires and cables are neatly dressed and that wire ties are used when necessary.
- Configuring mobile app: If you’re interested in screen mirroring, we can help you download and configure the required app on your compatible mobile device.
- System demo and education: Once the services are completed, we’ll perform a system demo to show you the features and benefits of your new technology. We’ll answer any questions you may have and discuss additional solutions that will improve your experience.
- Cleaning up and removing packaging: After the installation, we'll clean up the work area and remove any packaging your products came in.
Disclaimers
- This service does not include TV setup and/or mounting, network setup, antenna setup, setting up a soundbar or receiver, or wire concealment.
- Additional charges may apply for delivery or services in extended areas, and the charges are based on location. Service returns cannot be accepted after installation services are completed.
- Add-on services must be purchased and scheduled at the same time as a primary installation, or your appointment may be rescheduled with additional charges.
- We provide a 90-day workmanship warranty on applicable services. If a service call is needed within the warranty period, there will be a $99.99 deposit plus applicable taxes at the time of scheduling which will be refunded to you if we determine that there was a defect in our workmanship. This warranty begins from the date of service completion.
- This service does not include TV setup and/or mounting, network setup, antenna setup, setting up a soundbar or receiver, or wire concealment.
- Additional charges may apply for delivery or services in extended areas, and the charges are based on location. Service returns cannot be accepted after installation services are completed.
- Add-on services must be purchased and scheduled at the same time as a primary installation, or your appointment may be rescheduled with additional charges.
- We provide a 90-day workmanship warranty on applicable services. If a service call is needed within the warranty period, there will be a $99.99 deposit plus applicable taxes at the time of scheduling which will be refunded to you if we determine that there was a defect in our workmanship. This warranty begins from the date of service completion.
Q: What is the estimated time for the Geek Squad to complete the Video Device Setup?
A: The estimated time to complete the Video Device Setup is 55 minutes.
Q: What happens if my new video device requires a software or firmware update?
A: If your device needs a software or firmware update, the Geek Squad will handle that for you.
Q: Does the Geek Squad provide any kind of warranty on their work?
A: Yes, Best Buy's TV services, including this one, are backed by a 90-day limited workmanship warranty.
Q: Can the Geek Squad help me connect my video device to my home's Wi-Fi?
A: Yes, the Geek Squad will connect your video device to your existing wireless network.
Q: How many video devices can the Geek Squad connect to my TV?
A: The Geek Squad can connect up to two video devices to your TV or A/V receiver.
Q: What does this service include regarding subscription services?
A: This service includes connecting up to three subscription services, such as Netflix, Disney+, or Amazon Prime.
Q: Will the Geek Squad set up my soundbar during the video device setup?
A: No, this service does not include soundbar or receiver setup.
Q: How many video devices can be connected to the TV or A/V receiver?
A: We can connect up to two video devices to your TV or A/V receiver. We will also connect up to two video devices to your existing home network and perform any necessary firmware updates.
