Customer Ratings & Reviews

Agents set everything up and nothing works, need a revisit.

Absolutely terrible customer phone support. If there was zero stars, I would’ve given it zero.

Technician was not seem competent in setup process and left me with problems to resolve on my own. Working with Best Buy and geek squad to rectify situation.

Did not clean up, did not center tv on the wall, forgot to install & set up 4k/ blu ray player, broke screws in tv mount ( I had to drill another hole for tv mount. Would Not Use This Service

I am still waiting for services to be completed. I have had two promises to address issues with the TV and nothing has happened. I have waited for several weeks.

When my daughter let the Geek Tech go, btwn the two of them my Sony Sound system no longer is linked to my Monitor tied to my ROKU Stick, therefore no Volume control or Mute options work, I actually have to old school get up walk across the room and hand click my DVD Audio system to turn off or up Volume....NUTS!!!

The Geeks installation agents left my house and did not complete the order. Also, they left without hooking up the TV back the way it was. I have not been able to use my TV since then.

We had arrangements for teo universal remote programming and troubleshooting. Based on an in store visit. The scheduled agent was not qualified to do the work, and no reschedule of the appointment occurred.

John wasn't able to solve the problem, DVD player was not connected, his advice: You need a new TV !!!!!

The agent didn’t complete what I paid over $100 and expected to get

Started the hookup, said they didn’t have parts to finish and would come back.. over two months later they haven’t come back.

Geeks dropped off my new Q70R in the box. They stated to my wife "It was a drop-off only". No unboxing, setup, nothing. They were in such a hurry they left tire marks on my driveway, forgot the return, its box and left no receipt.

They couldn't set up my devices even tho I got the connectors that were recommended. Total waste of my time.

the agents (2 trips) would not install device. Mount position wanted was to high for them. My husband is 79 years old and installed the antenna

Device was never installed because wanted to charge me extra when the store employee said that it was included in my original purchase order

This service was cancelled by Best Buy originally due to covid scare and after I complained about Best Buy not rescheduling I requested a refund and cancelled the service.

The Geek Squad guys were very nice but did not complete the job before they left. I would recommend anyone using this service to not assume the job without seeing that everything is operating as expected.

I am sorry your Geek tech was ill. It's to bad your store and scheduler don't have phones or email to let me know.

Geek said it was not what I needed. When I took it back to the store for refund and to buy what I needed was refused refund since product had been opened. I am VERY displeased with Best Buy and won’t buy anything there again.

Was in a hurry and left without the Alexa’s working properly.