Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 2626 reviews
(2,626 customer reviews)to a friend
Rated 1 out of 5 stars
Geek squad very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up and didn’t inform me until late in day after I waited all day. Very annoyed
I would recommend this to a friendRated 1 out of 5 stars
Such a bad service not expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to buy my own connection cables and devices. Were not supply by BB. Requested two times visits.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
The people I dealt with were very fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But I hate the TV and Bose sound. Every time I turn it on it needs to be reset. I can’t watch TV with the Bose on because there’s an echo. It’s as if gremlins get into the works when it’s turned off!
I would recommend this to a friendRated 1 out of 5 stars
Vehicle capability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was cancelled 3 times because their light, 2WD vehicle was not able to go on my Road.
This review is from Video Device Setup
I would recommend this to a friendRated 1 out of 5 stars
Terrible process; Agent no show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the appointment was an ordeal. Then the Agent was hours late and I finally cancelled the service.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
On-Site Video Device Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sadly, the agent was unable to install our smart plugs and the old dvd player he said was "dead" works - so not great.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cancelled my set up the day it was supposed to happen. Very unhappy with your company.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long to act.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor communications. Bad customer service - 2 weeks for an appointment.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Look elsewhere!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents left a sweaty arm print on my wall and broke an hdmi cable while mounting my tv.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was NOT COMPLETE did not receive a refund as discuss they said the service was complete IT WAS SURELY not COMPLETE
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible service. programming never worked and Noah Guoladdle never responded to messages I left.
This review is from Video Device Setup
I would recommend this to a friendRated 1 out of 5 stars
fail to show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agnt was again, a no show!!! Please respond to provide a remedy
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not connect my dvd to my cable out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $100 dollars for nothing. Both men did not know how to attach my VCR to the cable out. They told me to ask for someone else.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Yuk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I trust best buy for anything. You pay for protection then you pay for the visit or appointment then they just have the part you need to buy. I'm sick of best buy
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device doesn't work. I have contacted another agent to check it out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged for services not performed.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the services say they were performed on July 10. None of these services were performed and I have spent months trying to remove them from my bill.
This review is from Video Device Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to write this review. It definitely sounds strange that you would be charged for services that were never performed. We have Agents standing by ready to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
delivery and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can not schedule an appointment and delivery and they do not return calls.
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
technician did not show us how to use the device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.miscommunication between store and technician. time was wasted
No, I would not recommend this to a friendRated 1 out of 5 stars
Technician couldn’t fix issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was really bad the technician couldn’t, solve the issue I paid 109.00 for no reason
This review is from Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but the worst customer service from best buy
This review is from Video Device Setup
No, I would not recommend this to a friend