Customer Ratings & Reviews

I "LOVE" the Geek Squad. They do an awesome job & spent time explaining everything I needed to know. I could not have done it without them!!

He was professional and added Roku right away with ease. Wasn't as knowledgeable as the previous visit from the guys doing Home TV service with my awesome Total Tech agreement. He did get the basics done, but the TV guys made EVERYTHING so easy and showed me a lot how to do specific things since I was new to streaming!

There is nothing like having an expert come to your house and set up a new TV & an Apple TV and minutes later give you a mini lesson on how to operate them. The Geek Squad professionals are so nice, so quick and very knowledgeable especially if there is a cable box to contend with. I have used their services in home, online, and by phone and have had very positive experiences.

The Geek Squad agent did a great job installing and setting up my Apple TV and re evaluating my Sonos sound system and app. He did a great job.

Geek Squad got all my devices working properly. 123

I always have Geek Squad set up my techy stuff. They always do an amazing job.

Punctual, polite, informative & was very professional & knowledgeable.

THE AGENT AQUIRED THE CODE I NEEDED TO PLAY MY VIDEOS IN THE DVD PLAYER THAT I BOUGHT AT BEST BUY. HE WAS KNOWLEDGABLE AND COURTEOUS AND SHOWED ME WHAT TO DO IN ORDER TO PLAY MY VIDEOS. THANK YOU BEST BUY.

All be it, the two men that came to my house to help us pair my Mother in Law's hearing aids to her brand new 65" Samsung smart TV they were unsuccessful. So I spent $130.00 for nothing. Imended up buying another TV and spending a very frustrating hour with a customer service rep pairing the hearing aids to her new TV. Thanks anyway.

Great service by Marco ! Intelligent & kind! Explained how to work everything compassionately to us older folks:)

The geek who help set this up at my home was extremely helpful, compassionate helping me understand the process; can't say enough about the great service

The task was to set up my entertainment system after a move. The tech guy seemed to enjoy the setup, but couldn't get my Tivo set up. I was tasked with checking with Tivo, which I did. Technician promised to come back to finish the job, but never did.

Technician was on time and answered all my questions.

The team that came was very good! Answered the multitude of questions we had and then some!

The tech man installed my new ROKU device, set up Netflix streaming and Spectrum App, assisted me with router login, and oriented me to new remote.

the agents connected all my devises and finally every thing worked. I am so grateful. Thank you to all.A

Lee was great! Hooked up DVD player and looked at a problem we had after we had our sound system set up a while back. He immediately found that all we needed to do is unplug the wolfer and do an extra step on our remote to control volume.

The agent went through the process with me on getting the Roku remote to control the TV. He got the sound to work and explained how to do it. He was an excellent teacher.

Service call was satisfactory, but I'm having continuing problems with this Sony TV I bought at Best Buy in San Carlos less than a year ago. The latest problem is that the sound on live TV keeps going silent for long periods and often from the time the set is turned on. I hesitate called Geek Squad to come out because the set might work when they try it. I

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a great job. Many thanks to them.