Customer Ratings & Reviews

Jacob was profession, thorough, and went above and beyond to answer all questions. He did extra work by helping set up gaming programs for my grandsons.

Set up our three Roku devices and instructed how to YouTube etc.

They connected blue-ray to TV and explained how to use Blue-Ray and then physically showed me how and then allowed me to connect it while they were there to make sure I understood how to use my Blue-Ray--how wonderful to have agents with so much patience!

Johann was fantastic. He is so knowledgeable and very helpful. This is the first time I am doing streaming and patiently explained to me how to work my fire stick and Samsung remotes. He is REALLY AN EXCELLENT MEMBER OF YOUR GEEK SQUAD.

Fantastic service...my problem was t\solved...I can enjoy my television onceagain...

Ben got rid of the virus in my desk top and set us up on YouTube on 3 tvs with in1 1/2 hours. He was excellent!! He gave us a quick class and showed us how to use the system. He even left his phone # if we need anything. He is our super hero .

Outstanding service. TV was quickly unboxed, set up and tied into all of our video audio equipment. All packaging and old tv was removed. Great communication prior to delivery.

Marcos connected all our devices and made sure we understood how to use them. We are senior citizens and not very technological. As Marcos explained, we took notes. He then made sure that we were actually able to perform all the tasks. He is a wonderful teacher!

Always great service love my surround sound Ialways on time

Jacob did a great job getting my Apple 4k TV with my television, my receiver, and speakers. It stopped working and he rewired everything and got it working perfectly. He did a wonderful job!

THe sound bar and additional service was excellent. We are impressed with Geek Squad service. Please see our other review for further information. The team who completed our service was the best!

The agent who installed my fire stick, I’m giving and rating of 10. And I will be requesting his services for future installation.

Elijah set up our computer products and did a fantastic job. He is very knowledgeable and explained everything very clearly. He was very thorough and respectful during the installation.

Geek Squad was amazing. Very personable, professional and knowledgeable! Would recommend to family and friends.

your agents were very polite and were very knowledgeable. They had me up and running quickly and explained how to use the Apple TV remote and helped to program Netflix and other services. I was very pleased with your service and will definitely use you again.

Geek Squad service is always top notch and their help with our firestick assembly was perfect!! They were very patient with us in explaining how the system worked.

Excellent service. Very pleased with your representative that installed my device. Very thorough with his explanation of the operation of my ROKU device on my TV.

Dave, the technician from the Geek Squad did a terrific job hooking up my new television setup. He was very professional and patient with my questions. A great asset to Danbury Best Buy!

I spoke with a CSR who confirmed my eligibility for various services on my account and Best Buy took care of the rest. I have two rooms each having two 55+ inches each with a DVD player and Apple TV. Both systems work.

DVD setup was right on time and the installer was very professional and showed me how to use it