Customer Ratings & Reviews

First time it was two people and they were here for 3 hours due to the inability to exchange xfinity router with netgear as unable to pick up signal and having to wait on cell phone with xfinity. But othereise they were great with new roku Tv set up and switching all tv’s in home to streaming

The two guys were awesome! Very helpful and knowledgeable. Set the standard for installers!

Scott has done several service calls at our home. Each time he has been fabulous. Knowledgeable, thorough and courteous! Thanks Scott!

Geek Squad installed Roku very quickly on two TVs, replacing the cable boxes. They called ahead and arrived on time. They also assisted with downloading Spotify on one of the TVs, which was an added bonus. They were careful, respectful (removed their shoes) and really nice guys. We appreciated their assistance.

They are very nice ,friendly people, respectful , know what they are doing .They come in time and know how to act very well.

Installer was prompt, efficient and explained the unit to me and how to operate it.

Eddie is an asset to Best buy , very knowledgeable, personality, willingness to help and explain this new technology ! He deserves a RAISE ! Thanks Eddie !

no tv mounted; only help with computers----they are very professional and respectful/friendly/easy to converse with

The 2 Geek Squad staff were very professional and patient with my low tech ability. I even needed to call them shortly after their visit and was patiently guided through the steps I missed

Great job perfectly centered on my mounting bracket

Tech was great. Set up and explaining how it works.

GEEK SQUAD help me setup my comcast downgraded cable box!!

They made it look easy but explained the process so i would understand thank

They are great professionals and someone you would want to work on your equipment. They can work with your old and new equipment if you need any. They are not pushy in making you buy new equipment.

Geek Squad was great helping us to understand how to use our projector. They answered all our questions and were very thorough.

Agents who are very thorough efficient and use your knowledge and skills. To complete the task in a timely manner

The young man was excellent and he helped me the best he could.....he informed me I needed fire sticks and got a refund on one of my roku devices because there was 1 firestick in his truck . I still have the other 2 rokus not sure I can get my money back on those because at that time you had to go in to the store for a refund, my health prevented me from doing that.

I scheduled an appointment to coincide with purchase/delivery of product....paid someone to house sit for the appointment. GS was called and I was told "sorry, new software caused problem." Really, GS has a software hiccup. Regardless, the item was installed and the BB Store Manager said they would reimburse the GS charges since I paid to have someone at the house, TWICE. Guess what, the charges were never cancelled. The only reason GS gets 3 stars is the installation was completed....plugging in a ROKU device....but the service planning and execution get a 0 stars. This damage control (refund) gets a 0 as well. I'll use Amazon in the future - no results, no pay!

work done well. also adjusted the definition. explained everything. very professional.

Beat service ever, they were on time and answered all my questions