Customer Ratings & Reviews

The technician completed the work quickly and my system now works more efficiently.

I had my DVD replaced. The Geek Squad were great as usual!

The geek squad guy installed my Roku Firestick, and set up my channels in a snap.. pleasant, polite, and technically savvy. Excellent..

Tech was very helpful and very patient. He fixed the problem and found a better solution for us to use even tho it takes using multiple remotes. Works better and we get to use the "voice" command, which has been wonderful. We are so thrilled to have our home theatre system all working again, and it was such a simple solution. It was so worth the repair cost.

Things went well. They couldn't hook up my Genesis, but they weren't coming here to do that.

Great job. Knowledgeable technician. Also very friendly.

Couldn't get the job done on the first visit but that wasn't so bad. Took another visit from a rather abrupt young man to finish the job.....all is well now.

They were professional and knowledgeable and answered my questions.

Our questions were answered intelligently and with our personal needs considered. We were very pleased with Geek Squad.

as always , the geek squad service is very, very, good! they are very proffesional get rid of all my mistakes

Both your Agents were great!!! Upon arrival they insured safety they put shoe covers on and their mask, they identified themselves they went right to the problem, they corrected everything that needed to be fixed and they explained to me what had happened and how to avoid any future problems they were fantastic please keep these guys on the payroll they deserve a raise thank you

The Geek Squad was in and out to set up my aluratek antenna recording device within 40 minutes including a quick tutorial on how to use it - fast and efficient.

I can't say enough good things about the Geek Squad men that came out to set up our new TV and Soundbar. John and Tom did such a great job! While installing they told us just what they were doing and how the items will work. Then they showed us just how to work each remote and what to do if it did what ever. They were great!!

Much les complicated than old DVD player. The Technician who installed the player was thorough, polite and explained everything fully. He was terrific!!!

The agent hooked my DVD player up to my TV and provided helpful operational hints.

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

These people are the greatest. They have set up my new computer, monitor, router, printer, and 2 new TV's. As a senior, I wouldn't have been able to do this. They were polite, patient, informative, and extremely helpful. Set up was smooth, everything works, We are extremely happy. So worth the money spent for total tech.

I had problems for several weeks and finally decided to call the Geek Squad. The phone conversation helped me locate the problem others could not do. Kudos to the Geek Squad. A visit to the store verified the deflective part.

Netflix kept failing to work on my large TV. Geek Randall came to fix the problem. He knew exactly what was wrong, saying that he knew it as soon as he learned my address. Apparently it is a regional problem. He entered all kinds of identifications--passwords for service, my identifications, etc. Netflix came to life. It was an expensive fix. I was charged more than the usual amount.

After we had bought a new 2020 smart tv and 5 year warranty through our local Best Buy we had the Geek Squad send a lady member out to set up the new tv with some added channels through the internet like Disney Plus, Hulu and ESPN along with our regular subscription channels like Netflix, Amazon Prime and a few others that were on the tv. The lady was real professional at her job and was done in no time. I do not know her name but kudo's to this lady and her fast work!