Customer Ratings & Reviews

The Squad was on time. They were able to get my older "smart" TV software updates current and working. The new one was a cinch! So we didn't need the Fire Stick we purchased, so they returned to the store for our refund! Thanks to the Total Tech membership, no charges!

The two people that came to our house (Alicha Cribbs and Aaron) were awesome! They were intelligent and very knowledgeable on the items we bought. They helped us with learning all the features on the products we bought. She also sold us on some additional products. They are the best!

The agent explained "streaming" in language an 85 year old could understand! We decided that we would continue with cable since costs were about the same and we wouldn't have to learn a a new system! He gave us the confidence we needed. I returned the streaming device to Best Buy for refund.

Roku stick was installed 4/5/23 and continue to have issues. Geek squad returned and made some changes and was working but a few days later had more problems. I wonder if it’s the Roku stick! Geek squad has been very patient and helpful! Hopefully this will be resolved soon!

Everybody told me I could install a Roku stick myelf. NOT TRUE. Geek squad guys did it and showed me how to use it in less than an hour.

Daniel Padilla connected computer monitor for my second computer. He also installed Roku tv streaming device. He is excellent! He answered all of my questions. I highly recommend him.

The Geek Squad agents Ed and his partner were exceptional in setting everything up properly. They were very friendly and very professional. If I need the Geek Squad again, I would ask for Ed and his partner.

The agents mounted my TV and connected all the devices. The work was neat and clean. Not just a bunch of cords behind the TV. They researched additional items and informed us of options. They were very enthusiastic about going over the TV controls again. I’ve always been a guy that likes to do all my own work but when it comes to the geek squad it sure is easy.

Geek Squad very helpful with going to TV streaming!

These guys are the BEST! They are friendly and efficient. There was a problem (not their fault) and they handled it professionally and quickly with no inconvenience. They made certain I could use my universal remote which is no longer made with my new set up.

Agent set up 2nd Apple TV for us. We have a complex network and he was very careful to insure that we had access to all the functionality we needed before he left! Great Job!

The Best Buy Technical provided us with professional, courteous, Installation of our 85" tv, sound bar and console. We could have had better service. The team arrived on time for the appointment and completed the work in a timely manner. They protected our floors at all times. A commendable job!

Steve is an amazing agent. He called when we first set our appointment to be sure he would have all supplies needed for the job. On the day of mounting our tv and hooking up all of our devices, he was right on time. He did a phenomenal job mounting and hooking up everything, answering all of our questions. He and his partner were very knowledgeable, professional and friendly. They did an outstanding job.

These Geeks are the best ever. They configured my new router and set up all my devices to work with it. Fabulous service and well worth it - now peace of mind knowing we are connected. We live in a kind of remote area so without this we are cut off from the world.

Top notch!!!! Representative was very knowledgeable, detailed, and made sure I was completely satisfied before he left! He deserves a pay raise in my book!!!!!!

All TV's are working great. EERO made the difference.

Troy was professional and worked thru a difficult assignment. We were pleased with his efforts and would use the Geek Squad again.

Fixed my DVD player and showed me how to use it !! Excellent service!!

Every experience I've had with the Geek Squad has been wonderful. I don't know what I would do without them. With technology advancing all the time it's comforting to have someone to rely on to keep my products working and to talk to concerning my operation and the blending of the equipment.

The agents arrived on time and set up 3 TVs for us. They were friendly and patient in explaining how to work the new device. Geek Squad always solves any problems we might have!