Customer Ratings & Reviews

Friendly and complete service provided for a reasonable price. Everything I purchased was set up correctly as well as other items already in my home. Answered any question I had in understandable language. Programmed the remotes and gave me a personal tutorial in how to use them. Only small gripe is that they could have cleaned up the little pieces of styrofoam better.

good person who knows what he is doing and how to treat customers.

The Agent was great! Friendly and easy going as well as patient He went above and beyond

The technician was courteous, patient and answered all our questions. He is another reason we buy at BB

The agent that came followed all Covid protocols and used booties within the home. He was respectful, personable, and knowledgeable providing expertise in setting up the equipment and in showing how to make the most efficient use of each item. I would be more than happy to work with him again. He was from the Geek Squad, unfortunately you will need to look up his name, since it is not on the papers.

Matthew contacted me in advance, arrived as scheduled and was excellent. His knowledge and patience with working through solutions was amazing. He explained everything and went the extra mile to provide outstanding customer service.

Excellent job and professional they knew what they were doing and fast

I really appreciate the help Geek Squad tech gave me when he set up my new laptop and patiently explained everything to me as he added each function. He was very knowledgeable and saved me a lot of frustration by doing this for me in the convenience of my home. Thank you very much!

SPENT A 150 DOLLARS TO FIND OUT THAT THE SOROUND COULD NOT BE MADE OPERATIONAL DUE AGE OF EQUIPMENT COSTLY AT BEST.

The agent hooked up our new Roku and did so in a seamless fashion.

Agents installed ROKU, made sure I knew how to use it, and gave me some good tips.

I had my desktop cleaned out and am very satisfied It works so much faster.

Service request fulfilled. Geek squad has always come through for us.

On time & great service Took the time to go through all the different functions.

The service personnel from the Geek Squad had everything connected to our new TV in just a few minutes AND they took the time to show us how to use everything! We highly recommend using the Geek Squad!

Derrick and his associate were absolutely wonderful. Very courteous, kind young men, who were very professional. The connected my new DVD player and hid the wiring and made sure I knew how to operate it before they left. I will definitely use your service again and recommend it to my family and friends.

Alberto and his fellow team member did a wonderful job installing 2 Nest Thermostats, 2 Nest doorbells and 2 Chrome for two older tvs. They made sure everything was working well with my Google Home and clearly explained how everything worked. Add to this that it was all covered by our Total Tech membership and we are very satisfied customers.

Two of the TVs are programed well considering we had to install the antenna outside ourselves and didn't know where to aim it. But... the third very important TV was not either programmed right or the TV chosen by your representative during an earlier consult visit is not capable to getting the signals. An older TV does, however work. When I tried to call for assistance to see what is wrong, I am placed on hold for a very elongated time and that is not up to what I think is Best Buy Standards that we are use to have anyhow.

The Geek Squad delivered my tv, brought it down to the basement steps, mounted it on the wall, and did all the needed setup, including setting up several of our streaming apps. They were very competent, friendly and even gave helpful advice. And they patiently helped us learn the new features

The IT guy, Jason, simplified the set-up for me...a lifesaver!