Customer Ratings & Reviews

The agents removed and remounted my old TV over the fire place. Mounted new TV where the old one was mounted. Programed both TV's, provided instructions and answered all my questions. Even gave me his cell phone number if I needed to contact him. Service like this you don't get anymore.

The Geek Squad representative installed the unit accurately and quickly like he had done it a thousand times before. I was impressed.

The agents mounted my tv and hooked up Roku to three other TV's.

The guys that came out to do this were very knowledgeable and made some great recommendations for us.

Ryan is amazing ! Very friendly and knowledgeable. There wasn't a question he couldn't answer and there wasn't a problem he couldn't solve !!!!!! He is the best !!!!!!!!!! Awesome service !!

The agents connected my VCR and DVD player to the device that I had purchased from Best Buy. At first they couldn't get it to work but I gave him another DVR VCR combo and they seem to set it up and it work, although the salesperson I purchased this device from assured me that it was going to work with my other VCR, but the agency didn't seem to think so and said I needed another one. Not wanting to buy another one I just gave them another VCR DVD that I had

The agent set up my new wifi router and modem device, but it would not work. He then determined they sent me a device that runs on fiber which I do not have. Something I would never have been able to figure out my self. He uninstalled and reinstalled my old box.

They had to come back as I had to buy a switch/hub for my tv but they did not charge me to complete the job and were very throrough.

Nick and Sammy were so helpful in setting up my new router and making certain it was functioning correctly. They were a knowledgeable in recommending the best product and installing the router. They were a very good team.

In addition to setting up set instructed me on use.

This agent showed me how to use my remote and TV after owning it for a couple years. The remote is not self-explanatory and he showed what things operate and how to do it.

the techs installed my tv on the wall and and set up all devices. the tech Chris Willeford was awesome. I gave me instructions about the equipment. gave me his card if I had any questions. I called him and he answered my questions. great service nice guys. they also liked my dog Lucie. LOL.

All my video equipment is working beautifully! Thanks to the nice guys who did great work!

One newly purchased HDMI COTD (from BB) . Very quick plug & play. Giovanni & Tanesha were outstanding. Home consultation prior to install by Darius Jackson was good but he didn’t push for Geek membership, which has great benefits. I purchased it during install.

The agents were patient and listened to our problems, and they were careful to adhere to Covid precautions without being reminded. Although they were not able to provide a solution due to the limitations of the equipment that we purchased, we were glad to hear their advice and avoid days of research.

installed roku, was very helpful in explaining use

late in writing this review, but the service rep was excellent!

The Best Buy agents (Anton & Josh) delivered and mounted my two purchased TVs and made sure I was comfortable with the complete setup before they left. They also connected the VCR & DVD devices in record time.

Tech installed it and gave us great instructions on how to use the dvd player.

Initial tech did great job. But I forgot some instructions. Best but seny out another team to help and they did an excellent job also