Customer Ratings & Reviews

This is the second service by the same technician. He was as wonderful in setting up the new Samsung TV this time as he was six months ago. He, Devon, was respectful of property and set up with very fast.

Awesome service! Very courteous and friendly! Highly recommended!

The Geek Squad guys, Omar and Rauel, were great. They really took their time properly installing our Blink cameras and made sure that we fully understood how every thing worked. Having the Geek Squad tech support services is one of the best things we have ever done!

I am very happy with the advice and instruction I received as well as the installation of antenna and Wi Fi and connection to 5 TVs. All in a very reasonable length of time and generous response to my many questions.

The unit is a bit slow in responding to the remote which frustrated me initially. But if you can wait a few seconds it quickly goes from Blu-ray to TV. Fidelity is great.

Tony was great! Knowledgeable and was able to help us get our remotes and dvd set up. Awesome gentleman! Thanks, Tony!

I used Geek Squad for setting up my TV, and connecting my BlueRay player, DVR and VCR. Technology has changed so much with their help I would have been lost

Josiah was the Technician who arrived today and did the installation, and he is intelligent and kind and generous, and all the work that he does. He is one of the best I have ever witnessed- SO grateful!!!!

This was an add-on service to the home installation, to properly link up all the added gizmos and IOTs that attach to our television. It went perfectly.

The two Geek Squad associates arrived on time, put on booties without even being asked, were polite, friendly and got everything up and working in just a few minutes. I was impressed!

The agents installed RUKU on 2 TVs & set up Hulu for me. They were very patient with me. They were very nice gentlemen & I appreciate their help. They are an asset to your company. I will definitely continue to shop at Best Buy.

We bought a Roku that makes TV viewing cheaper. We had a little problem setting up, but one of your employee came to our home and fixed it quickly. Thank you to this very nice young man.

The Add on Video Device with my Geek Squad Total Tech I guess is one of the perks I have of having paid almost $200 for their protection plan. In a way I am extremely unhappy about everything because I was Grandfathered in the Original Best Buy Geek Squad Protection Plan and I was told and had in writing that I would only be charged $99.00 every year I renew. But somehow Best Buy went ahead and decided to totally do away with that plan and just Rename and repackage and replace everyone’s plan and charge them the $200.00 so they could make more money. It appears they have gotten away with it. As far as the Geek Squad doing their job on the install, I believe they definitely could have done a little better. I definitely did not like how they approached my Mom and sold her a very Expensive accessory and made it seem l like if she didn’t buy it from them right then and there something awful could happen to the New TV.

Bought a 3-tier glass top entertainment center and a 43" 4k tv and the guys from Best Buy came out, brought the items and installed them in my bedroom. Great service quality.

Greg did a great job, as usual. He is such a good teacher on products - knowledgeable and patient. He explains things in an easy to understand format.

Install and set up were handled professionally and to my satisfaction.

As always the Geek squad give a great service with all the tech support we need on our home. They know all the products that are best for all TVs and more. They are very knowledgeable in what they do.

My Total Tech technician, Brock Elsmore, is an outstanding example of an employee committed to customer satisfaction. Brock is extremely capable, professional and focused on achieving customer expectations.

Your agent was very professional and very patient and teaching me how to use my new TV network.

The folks were very nice. Prompt, friendly and efficient...the only reason for the lack of a star is that after 4 days the device they installed is not working properly and now I have to go through the annoyance of having another visit scheduled to reinstall and IF that is not the issue, then yet ANOTHER trip to bring a new one and install it.