Customer Ratings & Reviews

The technician set up my television and DVD with obvious expertise. He was very courteous and provided me with all the necessary instruction for use of the various features.

Geek Squad technician Joshua installed a Roku device in a prompt, efficient and informative manner. He offered friendly polite service.

Professional and considerate. The techs took the time to make sure I understood what they were doing.

No one seemed able to get our TV Ears to work, Geek Squad got them to work!! Yeah!! Thank you Geek Squad!!

The agent connected by HDMI cables, but the unit did not work correctly. The second visit by the Geek Squad was better. They figured out the connection problem and everything worked great after that. The only issue was the first agent recommended purchasing a longer HDMI cable, but it was not necessary.

The agents installed new equipment and all works fine - except the tv now shuts off, gives an error message to connect to a different port, buffers for a while, shuts down and restarts (sometimes) Very frustrating. This is the 3rd try

I do all my electronic and small appliance business at Best Buy. They always do a nice job of answering my questions. They have patience with those of us that are technologically handicapped.

Andrew did a great job teaching us you tube TV. Did not need Amazon fire stick. Removed our cable boxes

Excellent in every way. He understood the problem, explained what was happening, and corrected it without. Will always buy from Best Buy.

outstanding always on time very helpful with any question or issue that we have

Competent and friendly techs. They called ahead to let me know they were on the way, arrived on time and went to work. All our questions were answered and they made sure everything worked correctly.

The person who set up my DVD player was very professional and pleasant. He explained how the DVD player worked and was able to connect the HDMI2 without having to take the TV off the wall.

Very efficient, respectful, effective, responsible and knowledgeable staff! They were on time and fugured out the whole installation in a very short and rimely matter !

Richard and other Best Buy employee were the best!!! They installed everything quickly and easily and showed me how to use the smart universal controller and how to get Netflix and Prime Video. It all works great!! And I’m a great grandmother so I’m not very technical with all of this!!!!!

It was just a matter of switching video from old TV to new one. Ian of Geek Squad is so good, he could have done this blindfolded. Very pleased.

Excellent service and we are so happy with the result.

The Geek Squad installed my 55 inch TV on my wall and it came out perfect. The installers name was Eric and he was pleasant, neat, and explained every question that I had. Wouldn't hesitate to use the Geek Squad again.

Larry W., our Geek Squad expert, was prompt, professional, and friendly. He had us set up in short order, and we can now enjoy our new TV!

Great timely service. Installed two cable boxes. Have recommended Geek Squad to some friends and neighbors based on our experience.

Had the television, soundbar and dvd all hooked up. Everything works fine.