Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2626 reviews

Rating Filter

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,626 reviews
  • Rated 5 out of 5 stars

    Fantastic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great and setup my tv, dvd player and etc and all is working great! Thanks to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very informative quick and kind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and informative got me up-to-date quickly and easily and just a joy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products were installed, clean up was made and the trash was carried away. Good Job

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Harold failed to come on tues no call

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called to find out after about 90 minutes I was told I could reschedule which I did and told a geek would come 12-8 same as yesterday I asked for early time and was told to early the next morning told open at 8 Maxine said outside hours after the same result a few more times I called after 9 and was told Nelson would be my geek I was given his number I requested a time but told 12-8..at 2 I called Nelson and he said he would be there at about 6. It would be nice if you wold provide hours of operation . After waiting for many hours the previous you could be more accomodaring.nelson arrived after 6.30 but was great.i also had a no show last year

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were outstanding. There were a few complications with the setup, but everything was working perfectly before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed home theater & router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service techs came and installed all our devices and showed us how to work everything. We were very pleased with all they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a new tv and DVR and VHS on one device. Great service and review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Many of my questions were answered about the settings of all my TVs. My new device is awesome. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was outstanding! So efficient and helpful to get my TV set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad to come out and set up my DVD player

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not very happy when they gave me a date that the technician would be here to install my DVD player and they called me and said they had to cancel because the technician called out sick. Well it took me a month one month to get someone back here to connect it in and only took 10 minutes to connect so someone should’ve been out here sooner where there was such a small job and only took 10 minutes to do unhappy with the decision that they gave me in the length of time. I had a wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hearing aid aid

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the device connecting the TV to hearing aids. This was extraordinarily helpful. We couldn't do it ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it all up & tied my new sound bar to it and were very efficient, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connecting headphones to TV and installing DVD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael connected my devices but was unable to connect the TV so I could hear it when my husband see his new headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents went above and beyond helping me . they set up my computer so that things worked with my roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% complete setup with zero issues. From arrival to departure, Nick and Dallas did an outstanding job. My setup is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellency

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech specialist were just what I expected. Professional careful and fast. It will be great to think all have this level of excellency

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came promptly. Great work connecting all my devices to my remote. Friendly, patient, and very knowledgable agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best techs I ever had. They went out of their way to complete the call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made the whole experience easier and enjoyable!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys brought and connected the Sony tv, dvd and sound system. Professional in every way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Best Buy Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Roku device and showed me how it works

    I would recommend this to a friend