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Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,629 reviews
  • Rated 5 out of 5 stars

    Did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought she (agent) did a great job of setting up my TVs and ROKU, then explaining everything to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were fabulous! They were courteous, professional and patient! They couldn’t have been better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee set up device as expected. Will continue to use her expertise in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No, he did not mount my TV but he did hook everything up that goes with the TV. He was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting my Apple products talking together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys has my problem sorted in record time. Done in under 10 minutes. They where very professional and nice in doing their gig to help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best techs I ever had. They went out of their way to complete the call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jean from Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jean was wonderful. He was able to connect the antennae and Roku devices quickly, was able to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector setup with surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very knowledgeable and setup a somewhat complicated installation very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stuart was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stuart set up Roku in four locations. Helped us set up favorites . Taught us how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my older equipment with my new T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleasant. They wore masks and covered their shoes. The knew what they were doing which is why I purchased their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home in service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my mount in quickly. Arrived on time with advance calls and email

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite as technically on point as I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite as technically on point as I expected. I had to techs come out and install a handful of devices to my new Samsung TV, as well as assemble a new TV stand which ultimately housed the new TV and all of my technology. The biggest issues I had were that the Apple TV and PC both did not work, they didn’t show up on my TV. After a few minutes of trying to get the PC to show up on the TV, it finally did, but was stuck in BIOS mode. I never got it out of this mode, eventually it stopped entering BIOS mode upon start up and got worse,… it got to the point where all I would get on my display was a black screen, the Computer was unresponsive in every way and only put out a black screen through HDMI to my TV. Finally, the last problem was one of my external hard drive‘s was cracked and no longer worked when plugged in.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I appreciate that you took the initiative to share your experience with us. I know I’m always frustrated when my tech doesn’t work the way I expect it to and it sounds like you still have a few issues to work out with your device setup. To speak about possible options going forward, I would suggest calling Geek Squad at (800) GEEKSQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Satisfied Customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad, did a great job with my installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team are very professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and conevted with my devices, excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad helped us understand this---and everything about the device and the squad are amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the young man that can to set up my purchase was very kind and patient with some one who only want to know what button to push, what to expect and who to call if my expectations were not met.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied. The 2 men were very professional and extremely efficient. Highly recommend them . A+ service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my apple tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek guys were excellent and efficient, they got done and corrected another problem at the same time... way to go Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my old computer with my new one; and connected it to the printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always there to help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having difficulty connecting some Roku devices. They were prompt and friendly helping to resolve the issue.

    I would recommend this to a friend