Customer Ratings & Reviews

The agents successfully troubleshot my tv's and successfully got them going, after a long period of non-use.

This is more review for the installation service than for the products although I am pleased with the Roku, which was recommended to me by Drew Bennett and say is a top-notch sales rep at the Best Buy in Saratoga springs Being a geek squad customer I was able to have them come and do this installation and set up no additional cost to me and my review is about geek squad more than anything what a great value! I wouldn’t be without it.

Fantastic All explained very well Timely and informative

Friendly, knowledgeable, honest, professional service. Was very pleased with the service. They were in and out in a very timely manner.

The Geek Squad did an excellent job of hooking all my electronics up and walked me through how to operate them, couldn’t be more pleased!

The agent installed my device and attached it to tv and all necessary connections.

very helpful and cordial, regarding the installation of my new TV

Service tech was on time and took care to identify the issue and solved the problem. Thank you for excellent service!

David was a very good technician and I enjoyed having him and his sister in my home they did wonders for my problems

Agent as very knowledgeable and helpful. Got all our problems fixed and answered many additional questions.

Geek Squad agents added new TiVo device to Tv. As always great service, good knowledge of how that which I don't understand works..

Best decision EVER to get the Geek Squad to set up new 65 inch TV. Great staff and they also recommended getting a pivot stand which rocks when you want to move the TV screen. Highly recommend.

The service was great. Tech was very knowledgeable and proficient, courteous and friendly.

The Geek Squad Associates, Mike and Jimmy, were great. They helped resolve my issue very quickly. They answered all my questions in a manner that was easy to understand (I accept I am not a techie). They were very friendly and knowledgeable. It was a positive experience.

Geek Squad technician was right on time & very helpful. He patiently answered all our questions & explained the set-up of our device.

The Geek Squad is a solid investment for Sr's who are upgrading their home office or entertainment systems with the latest technology. After purchasing a universal remote and Hub, our Geek Squad agent was thoroughly knowledgeable when it came to integrating our current entertainment system with one remote. They showed great patience, answering all of our questions and took the time to have us step through the process of moving from TV to CD to Music to on-line I pad integration. Great value!!

Jordan and Matthew were simply the best. They called ahead of time to confirm appt. When they arrived they were so nice. They got right to work and did an excellent job on the tvs. But, the most impressive thing was the following. My Mama is 96 years young. She is very up to date and not your typical 96 yr old. They took the time to teach her how to use the new system. At one time Matthew was down on one knee by her chair explaining the remote to her. They were just the sweetest and kindest to my Mama and myself. It was precious how kind they were to take the time with her. I have told all my friends and so has she. We recommend The Geek Squad to all. We called because my sister raved about Jordan and Matthew when they did her house. Thanks again guys!!

We are more than pleased with the results of our request for a reset of our TV and computer set up. I tried for days to get our system set up, but it was not as easy as it looked. The person they sent to help us out was very friendly and he had us up and running within an hour. I now know that people make a living doing what I can't.

The agent did a great job of connecting my components to my tv. The only problem was however, he wasn't able to connect my stereo speakers to my tv, in which, I was disappointed about that. But, it wasn't the agent's fault. My stereo is a '87/'88 model. Very old! The agent was very kind & professional!

The technician. Arrived on time and was very accurate. In fixing the problems we had with our remote period period he was a very knowledgeable person on these matters..