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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2626 reviews

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95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,626 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, efficient and helpful! The agents connected the video device and made sure that it worked correctly. They also went through the use of the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help in setting up Roko along with other set up for TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    False alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cancelled appointment. Other issues came up. No longer appropriate to fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the TV and Apple TV all good went over all the apps etc. guys are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hunter was one of the best informed technician that has come to service our Best Buy purchases. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while but they got it right with the Harmony programming and set up of multiple TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jasons installation of Firestick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best agent ever!SO very helpful ! He answered questions thoroughly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful in explaining how to set up and pull applications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful and very courteous. Good setup guy and knew a lot about uverse. thankfully

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I cannot get the Geek squad to show up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an appointment with Geek Squad last week. They cancelled it without my knowledge. It got rescheduled for tomorrow. It appears that they are doing the same thing to me tomorrow. I am very disappointed and the annual fee that I paid for several years appears to be a total waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TX setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my new Smart TV and gave me a tutorial on how to use them. He did a great job and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would highly recommend using the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was handled very professionally and very timely and the Geek Squad answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kami changed an antenna.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kami did a great job. Extremely professional and kind,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad fixed my problem ( roku) in very little time I was very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service and explained things well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the information and instructions on how to use the equipment as well as the service of the installation. The service in the store was not as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Harmony remote. Install Firestick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with Geek Squad. My TV had many problems. They worked on it until all problems were solved. They really cared. Particularly impressed with Simon Baldwin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team did an awesome job and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy’s Geek Squad constantly amaze me…timely service, to providing a cell phone for follow-ups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the Sony Bravia, our technician also installed our Sony DVD player. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new projector 4 movie theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous, efficient, knowledgeable... very good.!

    I would recommend this to a friend