Customer Ratings & Reviews

quick nice job timely service..very helpful--happy with service

Connected Apple TV — very knowledgeable and professional

Excellent end to end. Perfect Excellent end to end. Perfect

The agent helped me fix my programming problem in minutes. Appreciated that.

All cameras were installed in no time. The installer was very patient with me in explaining what was entailed.

Very good effort at trying to figure out why Apple TV installed on three TVs keeps acting up.

JOHN (THE LEAD GUY) WAS EXCELLENT, KNOWLEGEABLE AND PATIENT WITH ALL OF MY QUESTIONS

Technician was on time, polite, knowledgeable, and customer oriented.

I suppose my expectations for this visit were too high. It wasn't an installation. I was planning to cut the cable tv cord and start streaming. I wanted the Geek squad to evaluate my current internet setup and make recommendations to improve speed. They were in my home less than 10 minutes. I had purchased a new router from Best Buy in anticipation I needed one. Rather than installing it they sent me to Frontier for a new router and I returned the one to Best Buy. With the new Frontier supplied router I have seen no improvement.

Agent connected my soundbar and advised on streaming TV options

The tech guy came and quickly assessed the situation. Best of all he explained all to me in a manner I could understand.

Shawn from Geek Squad was awesome during setup , explanation of device setting up iniversal remote

Matthew knew what he was doing. The best in trouble finding and with a solution.thank you.

They were polite and knowledgeable. They wore their masks the entire time.

They were great help and glad the determined the problem look forward to them coming back

The agents mounted the tv and connected to all devices.

Got what I needed, on time and on budget. ‘Nuff said.

Agent installed my tv and all connections. Wa very knowledgeable

The agents mounted our tv and did an outstanding job and very knowledgeable

After purchasing a Samsung 65" UHD TV in December, I had recurring problem with the picture coming on but no sound. At first I was told by Geek squad that I needed a new HDMI cable. I replaced the cable, but that did not fix the problem. Then I was told it was probably the AT&T set top box. Had AT&T replace the box, but problem still not fixed. Then I was told it was probably my old sound system. So I replaced it with a Samsung sound bar. Problem still not fixed. I asked the tech if it could be the One Connect box that the TV used. Was told probably not but he did agree to order a new one. Had another Tech out the following week to reconnect the black box. So far, that seems to have fixed the problem.