Customer Ratings & Reviews
- Model:
- 900940-1500
- |
- SKU:
- 6427702
Customer reviews
Rating 4.4 out of 5 stars with 223 reviews
(223 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the Farm 12XL's easy setup and assembly, making it a convenient choice for indoor gardening. Many appreciate the ability to grow healthy vegetables and herbs indoors, particularly lettuce. However, some customers find the product to be quite expensive and have concerns about the defective WiFi connectivity and the overall size of the garden.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
AeroGarden Farm 12XL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problem with assembling. Can’t comment on ease of use since I haven’t started a garden yet
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Defective Product and Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective product out of the box. The control panel that turns on both the right and left pumps did not work. Customer Service does not have a phone number during covid (seriously, you can't figure out how to have a remote phone line?). Via email, customer service has been running me through the hoops trying to not replace their defective product that they sent me. Even if there wasn't a product defect out of the box, I'd still give this product a poor review because of the cheap poorly manufactured product. I'd be surprised if anything lasted over 6 months. Go with a competitor's product.
This review is from AeroGarden - Farm 24XL with Salad Bar Seed Pod Kit - Hydroponic Indoor Garden - Black
No, I would not recommend this to a friendBrand response from AeroGrow
Posted .We are so sorry to hear you've had a negative experience. We appreciate your feedback as our customers are very important to us. We were experiencing increased response times due to remote working. As we transition through this time, we are working diligently on quicker turn around. Please contact our customer service department so we can make this right for you.
Rated 1 out of 5 stars
Should be Half Off - Only Half of Garden Works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunate waste of money. 2 Months in and one of the light panels went out. That means 1/2 of the system can't be used. The light panel still works, the malfunction is in the main compartment on top. I reached out to AeroGarden customer service who eventually told me that it was under warranty but they are unable to replace the part. I looked around online and found several people have experienced the same issue and none of them have ever been resolved. $700 for 1/2 of the system is a ripoff. Both AeroGarden and Best Buy have decided they are unable to resolve this.
This review is from AeroGarden - Farm 24XL with Salad Bar Seed Pod Kit - Hydroponic Indoor Garden - Black
No, I would not recommend this to a friendBrand response from AeroGrow
Posted .We are so sorry to hear you've had a negative experience. We appreciate your feedback as our customers are very important to us. We were experiencing increased response times due to remote working. As we transition through this time, we are working diligently on quicker turn around. We do have a 1-Year Warranty on our products. Please contact our customer service department so we can make this right for you.