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Customer Ratings & Reviews

Your price for this item is $163.99
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The comparable value price is $819.95

Customer reviews

Rating 4.4 out of 5 stars with 223 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the Farm 12XL's easy setup and assembly, making it a convenient choice for indoor gardening. Many appreciate the ability to grow healthy vegetables and herbs indoors, particularly lettuce. However, some customers find the product to be quite expensive and have concerns about the defective WiFi connectivity and the overall size of the garden.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 223 reviews
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    A Little Expensive, But I Love It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a month so far. No problems. Quite expensive for what it is, but it makes a fun hobby.

    I would recommend this to a friend
  • Pros mentioned:
    Growth

    Rated 5 out of 5 stars

    Love it...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! I have four now. Two slim elite and this farm. And a old second hand one. Growing close to fifty plants in my office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Garden

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to assemble and works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Aerogarden XL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great, easy to assemble and don’t need help from a second person .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No live customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is it possible that they don’t have customer service to talk to? This is not a simple product and it requires step by step resolution for some of the issues it causes. Unacceptable at this price.

    No, I would not recommend this to a friend
    • Brand response from Published by AeroGrow
      Posted .

      We're sorry you were disappointed. For assistance please reach out to us at 1-937-915-2583.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Aerogarden 24xl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had lettuce ready in a month. Easy to use takes 2 people to put it together without difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daily greens, clean and easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very easy, seeds germinated as specified and happy to see the plants grow daily. Some pods which did not germinate we’re quickly replaced by the team upon a request from their website.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very convenient

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine came slightly defective as it doesn't sit quite level on the floor. I was able to shim one of the corners and it fixed the problem, but aerogarden was no help with this issue. I love the wifi connectivity and the vacation mode. I grow tomatoes and ghost peppers in mine.

    I would recommend this to a friend
    • Brand response from AeroGrow
      Posted .

      The metal base bars for all Farm models are designed to provide more stability to the frames that hold up the top of the garden. The metal base bars fit in between the frames under the water bowl. If the metal base bars do not appear to fit, we may just need to do a little more adjusting to the Farm. With the Farm upright, gently pull the frames outward from the bottom to adjust them to the right position to accommodate the metal base bars.

      If the metal base bars still don't seem to fit, try loosening some screws holding the Farm together at the top and frame. Loosening the screws will allow you to set up the Farm completely. Remember to tighten all screws to complete the setup. 

      Please reach out to our Customer Service Team on the Aerogarden website with any further questions or concerns.

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Xl is dope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ love the farm xl great size lights are perfect excellent control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great item but when i started growing and all my plants died twice for two batches and they don’t pollinate indoors

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Light quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having light issues poor quality it lasted about 60 days. Our first aero garden was great. This is our second not so much.

    No, I would not recommend this to a friend
    • Brand response from Published by AeroGrow
      Posted .

      We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 1-937-915-2583 for assistance.

  • Rated 1 out of 5 stars

    Impossible to assemble

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really very upset with this purchase. I have been trying to put it together for 2 hours now. My entire back is pulled out and my wrist joints are aching. It is not possible for a disabled person to put this together on their own with all the bending and stooping and fine motor skills required. For as much as this item costs, it makes NO sense that it arrives with the frame unassembled. I can’t get the tiny little screws secured with the gigantic allen wrench. The right side just won’t go on. I am so upset with the quality of this product. My tabletop Aerogarden came assembled and works like a dream. I really got fooled with this garbage.

    No, I would not recommend this to a friend
    • Brand response from AeroGrow
      Posted .

      We are so sorry you are experiencing issues with your AeroGarden. Please contact our customer service team either by the contact form or chat feature on our website so we can best assist and help you assemble your Aerogarden Farm 12 XL.

  • Rated 2 out of 5 stars

    Aerogarden

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt get the tomatoes that were supposed to be included. Four plants have died. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Published by AeroGrow
      Posted .

      We are sorry to hear that you are experiencing an issue with your AeroGarden Farm 12 XL Black. All of our products are covered by a one-year warranty. We would like the opportunity to gather some additional information and help troubleshoot. Please reach out to our Consumer Service team at 1-937-915-2583 for assistance.

  • Rated 5 out of 5 stars

    Great solution for indoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The footprint is very small in relation to how much product you can get out of it. A great solution to must space-constraints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for seven days me being a truck driver I did not make it back home and get it to the store until the 15th day and they refused to give me a refund because their refund must be returned after 14 days horrible policy

    No, I would not recommend this to a friend
    • Brand response from Published by AeroGrow
      Posted .

      We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 1-937-915-2583 for assistance.

  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my AeroGarden, it’s been 3 weeks and it’s produced several delicious salads!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Start to spring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect to get started on my spring garden, With Ohio weather it is great to start these spring seedlings that I will eventually get started out in the garden

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it great for starting seeds and growing your own food when its to cold out side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my girlfriend and she loved it!! She has a ton of other aerogardens and she enjoys checking on it and pruning her plants

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Buyer beware!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware I paid $700 for this piece of junk one side works and the other sides motor doesn’t raise or lower now I have to send it back to them for repair and have read online where several customers have had this problem got it 3 weeks ago and it’s never worked and Best Buy has it $40 cheaper now and won’t give me the difference even tho it’s never worked.

    No, I would not recommend this to a friend
    • Brand response from AeroGrow
      Posted .

      We are so sorry to hear you've had a negative experience. We appreciate your feedback as our customers are very important to us. We were experiencing increased response times due to remote working. As we transition through this time, we are working diligently on quicker turn around. Please contact our customer service department so we can make this right for you.