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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 28 reviews

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71%
would recommend
to a friend

Customers are saying

Customers appreciate the Smartflip's ease of use, citing its simple setup and intuitive operation. Many comments highlight how easy the phone is to operate, even for those unfamiliar with flip phones. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 28 reviews
  • Rated 4 out of 5 stars

    Nice flip phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is simple and semi smart at the same time. Like that I'm able to pull up a basic youtube video if I feel the need. Wifi connectivity is a plus. FM radio built in. Not too shabby.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for parents

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my father who doesn't care for smart phones. It gives h all the feel of a traditional flip phone with a bit of an upgrade, including Google maps and YouTube.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I wanted one similar to my old one and got it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a fine phone. Ruggedly built with a clear easy to read screen. I wanted a phone similar to my old one and got it. Intuitive operation if you have had a prior flip phone. Easy to operate and inexpensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good, modern updated flip phone; it's smart

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad flip phone for those who still want one. This is very basic and easy to use as a flip phone should be, but it also has internet capability along with Google Assistant built-in if you're keen to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons are hard to push for a senior. Pressing hard enough is difficult to release fast enough, and usually scrolls past the text or contact she is trying to select. Only thing it really offers for a senior is voice texting. but even that takes some getting used to. If you are buying for a senior, be aware of this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent phone for the price. Works well good buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid rugged phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over I'm pretty happy with this phone. I had gotten it unlocked and now am using it on T-Mobile, didn't work before I got it unlocked. The phone is not the fastest phone ive seen, i have seen faster, it does freeze here and there, but quite ok. if you overload it with info it will freeze a bit. And a nice feature would have been mobile hotspot, but it does not have that option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Useful for elderly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 87 yr old neighbor. She needed a replacement phone and it was so easy to set up. She also absolutely loves it cause its easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But this phone for my elderly mother the numbers are huge The screen is a decent size and she seems love it. I would recomend it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery didn't hold charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been the worst purchase. I bought it for my father as he prefers flip phones. It gave him trouble initially as the battery was at 11% when we first received it. He charged it and it died within a few hours. I initiated a return but then my father said it was working correctly. He's had it now for about a month and noticed that the battery began not holding charge again. We charged it for a few hours and the whole phone was hot to the touch. The battery died within a couple of hours. I received an email that stated it was past the return date. Absolutely the worst. So disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!I wish that the speaker phone button was marked better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone for my client

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for beginners. It’s easy to use and perfect my client.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone while waiting for the black Friday sales. This one was at a great price but the Best Buy salesman was unable to make it connect to the service so had to return...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great flip phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my mom.She never wants to use a more modern phone.She is very happy with the style of this phone.It is very sturdy and reliable.It has large key pad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device , good price , easy to use , speacially for old people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    flip flip flipadelphia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flip phone is flip phone. Calls peoples, text like its 2002, old folx love em,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect basic phone for elderly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom had bought the same phone at Cricket and it was having issues and Best Buy sold a new one to us for $20 cheaper than Metro would

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a nice price but I wanted more in a flip phone. I returned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to handle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother is blind and this phone is good for her..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for elderly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is simple to use by anyone. Battery life is great as well. The price is much better than purchasing from a provider.

    I would recommend this to a friend
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