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Customer Ratings & Reviews

Your price for this item is $1,639.99
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The comparable value price is $2,049.99

Customer reviews

Rating 4.4 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the gaming capabilities, display quality, and overall performance of the laptop. They also value the build quality and power of the device. However, some customers find the laptop to be heavy and have a short battery life, making it less portable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 166 reviews
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer!! Great gameplay!! Would definately recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gaming laptop. Everything I could’ve asked for and more. Great screen size and graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gaming laptop...and school too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Alienware laptop has great processing capability, awesome graphics and sound output.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming computer - fantastic speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Alienware laptop is perfect for the gaming individual. There is no streaming lag whatsoever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome graphics, great for gaming. Awesome color changing keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does everything it says. It handles the apps that my husband needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop. I well recommended to my friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gaming laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing plays Rainbow Six Siege in 1920x1080 at 140+ FPS. Alienware is amazing!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Device stutters and performs terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system has a huge design flaw uses more power than the powerpack can provide and a defect in the thermal pads are not on the vram allowing heat to build up and crash

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear UnknownTech - Thanks for your review. We're sorry to hear that your computer is not performing the way you had hoped it would. Here are some tips that will hopefully help you with the power on your laptop: Change the Power Plan:
      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings you can customize the mode to best suit your needs.
      1) Click on the Action Center icon within the taskbar and select the tile for Battery Saver.
      2) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page you will be able to turn on and off the feature and customize the feature to best meet your needs.
      3) Turn Battery Saver On or Off.
      4) Additional settings available via the Battery use and Battery saver settings links.
      5) Battery use shows further info on apps and their power usage.
      6) Battery Saver Settings screen allows you to customize further Battery Saver feature.
      You can read the full article here - http://dell.to/2vfXWf4. - Bryan Dell

  • Rated 5 out of 5 stars

    A decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good laptop. The lack of memory and USB port is the only bad thing about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I had. I love the graphics,it's very fast, lots of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Best Buy it is the place I feel comfortable when I am buying over there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid pc great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is fast battery lasts for hours and picture quality is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better then having a desk top computer. Has a great graffic card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fast computer, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, would buy it again, my granddaughter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truely a desktop replacement machine! This laptop is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Killer Computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics fast, fast.Like thew style and the lighted keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested different computers for VR and this was the best one I found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware 17

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great price on this laptop with 2k screen and GTX 1070.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent. Screen Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you get the 1440p display with Gsync. It's outstanding.

    I would recommend this to a friend