Customer Ratings & Reviews
- Model:
- AWAUR15-9346WHT-PUS
- SKU:
- 6530836
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Aurora R15's performance and graphics capabilities, frequently citing blazing-fast speeds and exceptional visual quality for gaming and other demanding tasks. However, some users reported issues with the cooling system and power supply, expressing concerns about the reliability of these components. The system's ability to run games smoothly at high frame rates was also praised. Despite some negative experiences, many users found the overall performance to be excellent.
This summary was generated by AI based on customer reviews.
Power Supply blew after a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently giving this one star. Machine was on the low end of performance out of the gate, but I expected that with this series as they underclock things to keep things more stable for longer... But after a week, the power supply blew on me. Will open a case tomorrow, but as of this moment, pretty unhappy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LarryK,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Alienware Aurora R15 gaming desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Ethernet port burnt out after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to Dell, the ethernet port burnt out after 2 weeks. The only solutions would be to have the mother board repaired or return it to Best Buy. Also, the Windows search bar is frequently unresponsive. For the cost of the Aurora R15 this shouldn't be something that is happening. I wouldn't recommend purchasing this line of PC.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ToastCrunch,
We appreciate you taking the time to leave a review of your Alienware Aurora R15 gaming desktop. We are sorry to hear that after a short period of time your ethernet port is no longer working. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
it keeps malfunctioning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll be working on a manuscript & the PC randomly reboots; the fans start spinning and the only way to fix it is to press the power button or unplug it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We appreciate you taking the time to leave us your review. We apologize for the intermittent reboots you are experiencing with your Alienware Aurora R15 Gaming Desktop. Below I have provided a troubleshooting link that can help you resolve this issue.
Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs: https://dell.to/3wfIhhk
To get further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Alienware with i9 and gtx 4080
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The gtx 4080 is a beast. Ordered in the store and got it a few days before it was supposed to arrive.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello JohnM,
Thank you for your review of your Alienware Aurora R15 Gaming Desktop. We appreciate your kind words and are happy to know you're enjoying your product. The contents of your review will be used to help improve current and future Dell products. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
You don’t want to buy it .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad item it is. It doesn’t turn on anymore, just bought it in a week.But I got good service in store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi AdeeC
Thank you for taking the time to leave us your review. We are truly sorry for the no power issues you are experiencing with your Alienware Aurora R15 Gaming Desktop. Feedback like yours helps us improve our current and future products. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here's the steps to help resolve your issue:
1. Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
2. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
3. Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
4. Ensure that the electrical outlet is working by testing it with another device.
Use a verified working Power cable.
5. Ensure that the main power cable and front panel cable are securely connected to the system board.
6. All power supply units include a self-test ability in an isolation mode. A test button and LED are on the side of the unit where the AC plug is located. Ensure that the power cable is connected to the supply and press the test button to test the PSU.
7. If the PSU LED does not illuminate, remove the PSU cables from the system board and test again. If the LED still does not illuminate when the test button is pressed, the PSU is possibly faulty.
8. If after removing the cables from the system board and the PSU LED illuminates, one of the attached devices or components could be faulty. Remove all attached components, reattach the PSU cables and using the PSU test button, install each component individually to test.
9. Install a verified working PSU.
You can read the full article on solving no power issues here: https://dell.to/3kJCsR0
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Broken oit of the box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was beoken before we could even use it. The video card was defective
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings StephenM,
Thank you for taking the time to leave a review of your Alienware Aurora R15 Gaming Desktop. We are sorry to hear that your video card was defective. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend using the toll-free number or chat link provided below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Better deal from Dell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and powerful gaming rig. Very quiet and love the aesthetics. You can purchase from Dell directly and get a better deal. I purchased a top the end R15 (Win 11 pro, 4090, i9) for less than 3k
I would recommend this to a friend- Pros mentioned:Graphics, Speed
should have been called the mothership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fast and stylish, really nice couldnt be happier, blazing fast and great graphics
I would recommend this to a friend - Pros mentioned:Performance
Alienware best RTX4080 configuration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have older versions of Alienware R7 and R10. This by far is the best performance I've seen, I see about 25% performance in sim racing, most current graphic intensed games and a signficant performance boost in Non-linear video editing and sound production. I typically buy from Alienware but to the exact spec as this Best Buy version at a fraction of the OEM price.
I would recommend this to a friend - Pros mentioned:Performance
Totally Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming system I've ever had, this thing runs like a dream. You will not regret it.
I would recommend this to a friend - Pros mentioned:Performance
Best gaming pc someone can ever get.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pc is great strong and top of the line pc love it.
I would recommend this to a friend SOOOOO GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SOOOO GOOD THIS IS MY FIRST GAMING COMPUTER AND I THOUGHT IT WOULD BE HARD BUT IT WASENT THIS COMPUTER IS BEOUTIFUL THIS IS PERFECT
I would recommend this to a friendGood PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works really well , you guys should buy it , just do it
I would recommend this to a friend
