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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 309 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Aurora R16 Desktop's performance and graphics capabilities as exceptional, frequently praising its smooth gameplay and high frame rates. Many appreciate its quiet operation and effective cooling system, while some find the included RAM and storage capacity to be limiting. The proprietary motherboard and power supply also received criticism for limiting upgrade options. Despite some concerns about specific components, the overall value for the price point is often highlighted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 309 reviews
  • Rated 5 out of 5 stars

    W in da chat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W it’s a good pc but some of my games keep closing randomly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet,fast,lighted computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s excellent! My son got it for gaming and is happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great choice for my 16 year olds first gaming pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome. Very fast shipping. A great value for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good i really enjoyed the gaming pc it was great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware tower pc

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super satisfied with my purchase and Best Buy employees were very helpful .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Was gaming on a matter of minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grate pc for gaming No extra noise Runs smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good quality my son absolutely loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Good Good Good Good Good Good Good Good Good

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pc can’t complain really enjoying my experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves it.Excellent service at the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game pieces

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson love his new Christmas presents. He loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gamer pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pc for gamers who need power and performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I somehow overlooked that this machine had no CD/DVD drive. Otherwise, good machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad pc for the price it was everything expected nothing less

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy at your peril

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY wish I could tell you system is amazing, but at BEST it's kind of "Meh." I have owned it for over a year and it has been one troubleshooting nightmare after another. I won't go into the entire list but it has included: Boot failures after required updates that required multiple system restores. An Intel CPU that required patching to keep it from totally toasting out. A complete reinstall. Sound issues that simply won't quit culminsting in NO SOUND from the realtek audio due to it totally disappearing from device manager (Which, since I am not out of warranty Dell would like me to "As per the situation- we would like to offer you our depot diagnostics service procedure for a nominal price of $39+tax if any, After running extensive diagnostics at the depot, we will follow-up and let you know about the exact issue and repair price." "The total turn-around time for this service is 12-15 Business days and the box will be delivered to you in next 2-3 Business days." WHen you are paying anywhere from $1399 to upward of $3000 for a system this is unacceptable. So I warn you: I am not the only one who is experiencing such issues. The system LOOKS terriffic, but... You have been warned

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pc review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the pc it has been a great system so far.

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard

    Rated 1 out of 5 stars

    Didnt work on start up. Bad motherboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon purchase i took this computer home all excited. Plugged in the wires and started the update.. then it happened. The blue screen of death. It turns out the motherboard was bad. Tried to diagnose with geek squad wasting another hour and a half before i packed it all up and returned to the store. Sad day.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Hammy,

      Thank you for taking the time to leave a review of your Alienware Aurora R16 desktop. We are sorry to hear that you were experiencing an issue with the Blue Screen of Death and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      If you need further assistance, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell