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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 276 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers value the Aurora R9's high performance, fast SSD, and smooth graphics capabilities, making it a great gaming system. However, many customers point to the significant fan noise as a drawback. Some also mention concerns about the case design and its impact on noise levels and thermals.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 276 reviews
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Looks great but runs loud and hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this gaming desktop. It has one major flaw though. The top fan is to loud and cpu temps with the default fan profile hover above 90c.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Darknight,

      Thanks for your review. We're sorry to hear about the fan noise and the temperature on your computer. Dell has released a BIOS update for the Dell R9 that you can find out more about here: https://dell.to/2XAULtU.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Desktop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy will do any and everything you need. Lightning quick, you can't go wrong here!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Very noisy pc under and glitching a lot at 1440P

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Pc doesn’t impress my son at all like he was before he makes me purchase it now he is the one tell me to return it to get something more Quiet this thing is like a jet I’m going to return it just after 2 days of use the only good thing about this look pretty good exterior design I don’t know how it’s look from the inside beside some hot air come from the top after couple minutes of playing fortnite I will return it as soon as possible

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dave,

      Thanks for your review. We're sorry that your computer is not operating as well as your son hoped it would. We'd recommend updating the BIOS on the computer with the following update that is meant to help with fan noise on the Aurora R9: https://dell.to/2XAULtU.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great desktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. It goes great with my 244 hz alienware monitor. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming pc

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pc. My son loves it, it runs every game wonderfully including his VR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First true gaming PC - wow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this after my 5 year old ASUS laptop quit working on me. I needed something that could handle photo and video editing. I've always considered building a PC but I needed something quickly, and found this beast of a machine. Love the unique look, love that it has a top of the line video card, and it's super quiet for as much power as it has. I'm looking forward to a lot of years with this PC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    i can do better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price that i paid i could have built a better one. unfortunately i did not have the time to build one. If you do not know how to build one then this is a great PC to have.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing computer. Still running like a beast today

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer. Still running like a beast today!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good pc

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good PC but be aware it has a very small motherboard and you must use small form factor parts if you want to increase your hard disk space etc.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product my son loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were excited when we purchased the product but it beyond our expectations

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like a jet engine, fast but loud. Does everything it needs to and more.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    lovely!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this thing for myself and it’s insanely good. 10/10 borderlands 3

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AMAZING DESKTOP FOR GAMERS!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comes with everything you need to develop or just play triple A titles.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome parts in this unit and it plays any PC games well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    reliable, fast, best desktop ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds my gaming and personal computer needs, easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Does what it’s supposed to!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only con: slightly louder than I expected. Pros: everything else

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    ANOTHER ALIENWARE, WORTH IT !

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HIGH PERFORMANCE WITH 2080 SUPER GPU~ WORKS GREAT~

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    For experienced computer users only

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as an open box, and thought I had caught a great deal. Boy was I wrong. First issue - stock it sounds like a jet engine, and runs flaming hot. I'm not one to harp about having a system so quiet you cant hear it boot up, but this thing is ridiculous. Impossible to ignore, WITH a headset on. Fix - install a water cooler. (I went with the H60) Second issue- Now that you've got your H60 installed, you should no longer be thermal throttling. But will still be running HOT. Sadly the case is the WORST case I've ever had the displeasure of owning. VERYYY little airflow through it. Fix- play games with side panel & top cover removed. I've replaced all the stock fans with Corsair ML120 Pro's. Which has helped, but nothing can solve NO AIRFLOW in a case. DO NOT BUY this unless you are comfortable working on it. Also- MY HDD came broken, where the SATA cable plugs in, the plastic is snapped. Meaning this was NOT inspected by geek squad or anyone as described.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Babyk,

      Thanks for your review and we're sorry to hear about the issues that you had with your new computer. There is a BIOS update that's meant to help with the fan noise on your computer: https://dell.to/2XAULtU.

      If you have any additional questions about your computer you can check our Product Support Page here: https://dell.to/33eb5SV.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sweet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first gaming pc and it is fast and easy to set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is much larger than my Area 51. But the Aurora R9 was easy to install and started working perfectly from the start. I am not a heavy gamer -- more of a developer -- and I find this computer to be quiet compared to the Area 51 R2. If anyone asks if they should buy an Alienware Aurora R9, I would tell them HELL YES!

    I would recommend this to a friend