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Customer Ratings & Reviews

Your price for this item is $74.97

Customer reviews

Rating 4.4 out of 5 stars with 289 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 289 reviews
  • Rated 1 out of 5 stars

    I really wanted to like this headset...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this headset. It looks really cool. But why 1 star? First, the driver for this is not well designed. Even after checking “Listen to this device” from the microphone settings, volume control for the microphone is not in headphone settings. I am not willing to listen to myself with full volume with voice delays. I spent hours to fix this with the previous version of the drivers, etc. Second, the software “Alienware Command Center” almost has no settings for the headset. From the home, you can change the sound mode, but you can’t control any sound manually. Nothing to adjust for surround sound. Third, I called customer service and technical support, and they told me they won’t assist me because I didn’t buy this headset directly from them. From this point, more things bothered me. I won’t list them all. The headband (if that’s what you call it) is too spread open since the earpieces are at the inner side of the band. Since it is too spread, the pressure is on the center of the top of my head. And also, because of this, the firm hold of the earpiece is at the bottom; it doesn’t hold on to your ear all around. Good thing is that the cushion it has is comfortable enough to not apply full pressure. The modes you select from the software affects the communication sound of people talking with bass and sound effects. If you are on discord and have the mode at shooter, you hear people talk on discord with similar sound effect. It’s annoying when they say the letter “s” strongly or “ch” and “sh” sound. Then, I change the mode but don’t get the type of audio I want to hear from the game. Returning this headset.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Emir,

      We're sorry to hear that you are unhappy with the performance of your new Alienware Headset. We'd recommend reaching out directly to Alienware's support as they should be able to assist you with additional questions that you may have: https://dell.to/2Inbc8F.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sweet gaming headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some pretty sweet headphones. The sound is amazing and the 7.1 surround sound is amazing. I could hear every step in call of duty. The headphone are comfortable to wear, they dont get your ears all hot and sweaty. These headphones have a retractable microphone which is nice for when you dont need to use it. I honestly love these headphones. The only thing is wish they were wireless, now that would just takes these headphones to the next level. Truly awsome.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic Gaming Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup This couldn't be easier. Plug in either of the supplied USB to 8.5mm, or, the Y 3.5mm headphone and mic adaptor. Unless you don't have USB, this is the choice you should make. Plugging in via USB offers the best use of the 7.1 surround sound options and integrates with the Alienware Command Center software (ACC). Once plugged in, my PC downloaded the ACC software automatically via Windows Update. Configuring the ACC was simple and intuitive. There are multiple profiles to fit different listening environments (gaming, music, movies, ect) The Equalizer can be adjusted to match a more custom preference with bass, treble, voice clarity, and reverb. Comfort: These are an over the ear style can, meaning your ears with inside the cans, they do not rest on your ears. I find this the best possible option as on the ear can cause fatigue and pain. The cans are made of a faux leather that is soft yet does not sweat. The top of the headband is a soft rubbery texture that rests comfortably on your head. The cans adjust up and down on the headband. They fit tight and securely on my head. After a few minutes of use, I completely forgot they were there. The only annoying thing is the placement of the 3.5mm audio cable. My tower is on the right side of my setup and this is on the left. It favors the back of the can and placing in front of you can be a little awkward. I found when trying behind me, i was unable to reach the audio controls so front was the only option. This did not hinder my use, or, present a bad experience, it was just a bit awkward. Sound: The audio quality is fantastic. Voices are super clear and crisp. The 7.1 surround does a good job of giving you location based awareness. I found I was picking up on sounds from games my external THX certified speakers could not. I found I had an advantage in multiplayer games. Bass was present but not overbearing. The Mic which is located in the left can pulls out and adjusts nicely. The noise cancellation sounds super clear in both recordings and when interviewing folks I was talking with. Everyone said I sounded great. Appearance The white and black color looks awesome. The overall design is minimalist yet modern at the same time. They are simple and to the point while offering everything you need. They do not look obnoxious like other gaming headsets. They go nicely with almost any PC setup , but would be extraordinary against an all white setup! Overall this is the best gaming headset I've used to date. This is my first Alienware product and I look forward to trying out more of their arsenal.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Look and Solid Performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware AW510H in Lunar Light (White) is the latest headset offering from Dell. It’s a wired 7.1 headset with some unique alien inspired styling. This slots in the middle of Alienware’s headset lineup with the AW988 at the top and the new AW310H at the entry level. The main differences from the rest of the lineup are 988 is wireless, and the 310’s are only stereo. I’ve had a fair number headsets to test and use over the last couple of years, so I gave the 510’s a chance. Build Quality First off the design of the 510’s is pretty sleek. The Lunar Light color is definitely up my alley – matches my Thermaltake Core P3 Snow Edition tower perfectly (not that that truly matters). The slanted earcups are a unique design characteristic, and the smooth headband blends the aesthetic all together. At first touch the headset feels sleek and well made. The headband pad and outer band are seamlessly assembled, and the connection the earcups is well concealed. The earpads are bonded to the earcup (non-replaceable unfortunately) with a leatherette outer ring and cooling mesh on the face that rests against your head. The leatherette cuts down on outside now intrusions, but also traps a little more heat than an all mesh earcup material. All of the included cords are well made with braided sleeves and inline volume/mic mute control. Integrated into the left earcup is the retractable boom mic. When it’s put away it looks like a small nub sticking out of the angled earcup edge. Fully extended it comes out 4-5 inches and its fully articulating, so you can bend it to whatever position you want. The earcups rotate and lay flat allowing for transportation is a laptop bag. The earcups do rotate a bit too easily for my tastes – they need a bit more tension to if you want the headset to sit just a certain way on your head. Comfort The biggest issue with headsets that I have found is getting the top band right. Not enough pad or too narrow and you get a pressure band across the top of your head. For the most part the 510’s do a good job of balancing this. The band is pretty wide, and the there’s a re decent amount of pad. I wish it had a bit more pad, but its comfortable to wear for several hours. The earcups are also pretty comfortable. The mesh keeps your ears from getting really hot, and you don’t feel them stick to your skin. Sound The 510H’s are jumping in with 50mm drivers, which appears to be the trend with headphones in this price bracket (moving away from 40mm). These drivers do have a wider frequency base than most others in its class: 20Hz-40kHz vs 20Hz-20kHz for the other guys. Take from that what you will, but that just means these can produce higher frequency sounds than the competitors. The headphones are capable of virtual 7.1 when plugged into a computer with the included 3.5mm to USB cable. If you use the 3.5 to 3.5mm cable you will only get stereo sound but you can use the headset with XBOX, PS4, Switch, etc. There’s also a Y-splitter cable provided if you want to use the headset in stereo mode on a PC with separate mic/speaker ports. I used the headset in both modes – 7.1 and stereo. I used it in stereo on XBOX and PC for listening to music at work. In both instances the headset speakers did a good job with the sound reproduction. Highs were pretty good, mids were nice and crisp, and lows had enough present. These aren’t going to blow you away with sound, but you won’t be disappointed with their range – especially at this price point. In 7.1 mode I was able to use either Windows Sonic or the Dolby Atmos sound processor. I played a little Far Cry 5 to test out the improvements from the built in 7.1 simulator. Sneaking around and listening to the surroundings I picked up a little bit of spatial awareness. It wasn’t a huge difference but enough to get a sense of things approaching from the side or rear. Sometimes virtual 7.1 can be a little overt in their implementation, but the 510’s were a bit more reserved. Microphone The retractable mic is a cool feature. I had a couple of coworkers comment on this feature and seemed intrigued by it. For the most part the mic does a good job of picking up your voice. You do have to be careful with the placement in proximity to your mouth. The mic head doesn’t have any foam or isolating material so your breath can come through, or you can come across a bit loud. I would get Skype notifications to that affect when I’d be on a call. Drawbacks There are a couple of drawbacks for these headsets. I already mentioned the earcups rotating a bit too easily. The mic has a number of drawbacks in my view. Retracting the boom into the earcup does not mute the mic but rather attenuates it a bit. You have to hit the inline mute button to kill the mic. There’s also no sidetone/mic monitoring available when using the USB cable on PC. I really dislike using headsets without sidetone on PC. This is a failing on Windows but it’s also a wellknown shortcoming that headset manufacturers should address. The last issue I have is the placement of the 3.5mm port on the backside of the earcup. It doesn’t come straight down, but rather slightly out the back making for a larger bend loop to come forward. In doing so the cable has to loop forward to head to the PC causing it to contact my shoulder. I am not a fan of the this because it pulls you out of the immersion when the cord snags on your shirt. Overview Overall the Alienware AW510H’s are a solid headset offering. They come in at a competitive and crowded price point. The aesthetics of this headset truly set it apart from some of its contemporaries, which make it a cool headset to own. Performance wise there’s nothing here that inadequate, or groundbreaking. These are just solidly performing headphones in my experience. I have a couple of friends make serious inquiries about them, which shows that the design has some decent appeal. Overall I liked them, but I would like to see some improvements made to really refine them.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Overall Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a chance to use these on our PC, Xbox One, and our Switch. They are comfortable, sound great, and have connections to connect to most systems. Not sure which is most important when shopping for a good gaming headset, comfort or sound. Luckily these are stellar at both. My sons and I have used these for some extended gaming sessions, and we've had no issues wearing them the entire time. As a matter of fact I hardly noticed they are on most of the time. The earcups are very plush, and the headset doesn't compress much around the crown of the head or ears. The sound is great, good separation, and picks up great detail when trying to keep opponents from sneaking up on you. The retractable mic is great to tuck away when not in use, and it sounds great when needed. It comes with adapters to connect to USB-A connection, a regular 3.5mm jack, and your traditional mic/headphone 3.5mm split Jack's. We used it for PC, Switch and on our Xbox without a hitch. I would wholeheartedly recommend these headphones to anyone looking for some great, comfortable gaming headset.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent Headset for Alienware Owners

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you own a newer Alienware laptop or desktop, this new AW510H headset will likely be an excellent companion for your computer. The headset is very comfortable, sturdy, and has surprisingly good audio quality given its price. However, if you own an older Alienware computer, or even a non-Alienware computer, you might have trouble getting the configuration software to work. === SETUP AND UNBOXING === - The package includes the headset, a USB cable with in-line volume control, a standard 3.5mm cable, and a 3.5mm splitter to allow for a microphone connection when using the 3.5mm cable. - On my new Alienware m17 R2 laptop, the headset was instantly recognized by the Alienware Command Center application, allowing for audio adjustments and pre-set audio profiles. However, when I plugged the headphones into my 2 year old Alienware Aurora R7, I was unable to install the newest version of the Command Center application. Apparently older Alienware machines use an older version of the Command Center, and I simply could not find a way to have both versions installed at once. The headphones work fine on the Aurora R7, I just can't customize any of the audio settings. - Bottom line: If you have an older Alienware machine or even a non-Alienware computer, there's a chance that you'll have trouble getting the Command Center software to work. It's not required to use the headset, but it's certainly nice to have. === DESIGN AND COMFORT === - The headset has a surprising heft to it, but once you put it on your head, it actually feels quite light. The ear cups are very well padded and are quite comfortable. The headband isn't as well padded, but it too is comfortable. After a week's worth of gaming with the headset, the weight or feel of the headset has not bothered me at all. - There are plenty of levels of height adjustment on the earcups, but you'll have to count how many "clicks" of adjustment you make so that both sides are evenly placed. - The Lunar Light color perfectly matches the color of my Alienware m17 R2 laptop. - The microphone is nested in the left ear cup and easily tucks away when you don't need it. - What I have noticed -- after a couple of hours of gaming -- is that my ears and skin under the headband get quite hot. Every 2 hours or so, I have to take off the headset just to let my ears get some air. I suppose you'll get this with any headset, but I felt that heat builds up rather quickly with this one. - The in-line volume controls on the USB cable are nice, but there is one feature that is less obvious: the microphone mute slider, located between the volume up and down buttons. It took me 3 days of using the headset before I realized it was there. === AUDIO AND MIC QUALITY === - Alienware touts this as a "7.1 headset," but it's actually just a stereo headset with software creating a virtual 7.1 effect. However, I think you can only get this 7.1 effect with the Alienware Command Center installed, so you might want to do some research to try to get this software installed if you have problems. Regardless, on my m17 R2 system, it sounds very good for its intended purpose -- gaming. During multiple hours of Gears 5 and Call of Duty: Modern Warfare, I noticed excellent precision in the placement of footsteps and gunfire. Dialogue is crystal clear and soundtrack music is full and rich. - Bass is definitely a bit lacking, so I would not recommend these for audiophile-level music listening. - I recorded some sample voice clips using the microphone and it sounds crystal clear. I've had no complaints from other gamers either. === OVERALL === If you are already deep into the Alienware ecosystem, this headset will be an excellent addition to your gear. If you have a recent Alienware system that already uses the newer Command Center, I suspect you will have no problems getting the software setup. Other users might want to look at other options -- I've read that it is possible to get the software working, but it requires patience and some technical ability. Comfort and audio quality are top-notch, especially given the excellent price of this headset.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    1st Alienware Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you are getting some premium feeling headphones. The headset is surprisingly light yet do not have a "cheap" feeling at all. The headband cushion is really comfortable. The over ears foam do block out a lot of outside sound, but mind you they are not noise cancelling anyways and are comfy and mold to your head quite nicely. Comes with multiple cords to plug into a variety of devices. Love the fact the mic is retractable. Out of the box and it's a breeze to set up. My 1st trial was on my Xbox One X playing some MW. Wow! I straight up give it a 10/10 plugging into the controller. Sound is perfect and not overpowering in bass or anything at all. You can hear people literally sneaking up on you from behind and beside. Yes, you KD ratio could benefit from this lol. After almost 5 hours of playing, my head never hurt not did I get sweaty around the ears from heat. Mic worked perfect with no complaints from team mates. Using it for PC (USB) playing Battlefield V, MW, CoD and Apex was a pleasure. Sounds were crisp, never lagging. Mic again was on point. Using this for my favorite game Subnautica made the fear factor increase 10 fold. You hear every. single. sound. no matter how small or scary (leviathans). Reapers made my heart start pumping as the sounds were just terrifying. I would and will continue to use these along with my Sennheiser's as both feel great and sound amazing. For $100 it's a good deal, if on sale, it's a GREAT deal.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A Competitive Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to gaming a quality headset can make the difference in the player having a truly immersive experience. The Alienware AW510H Wired 7.1 Gaming Headset does a good job at its price point. Pros: * It is competitively priced among similar performing headsets with some higher end features. * The ear pads are comfortable and completely enclose the ear. I was able to wear this headset for several hours at a time without any ear fatigue/soreness. Additionally, while this headset is not noise cancelling, the enclosed ear design greatly reduces outside sounds. * Compatible with both PC and console. It comes with the all the necessary adapters. * The headset has a quality feel and sleek design. Inconclusive: * The sound out of the box is pretty average; however, after adjusting the settings within the software I was able to improve the quality quite a bit. Additionally, within the software you can also use any of the preset settings (ie: shooter/racing/movie/music etc). My recommendation would be to take the time and dial in the sound settings to you have the more immersive experience. Cons: * The mic quality is poor and my only big complaint which prevents these from being a top 5 star contender. Even with extensive adjustments in the software my friends told me I sounded muffled. While there are a lot of settings that can be tweaked, it doesn't seem to make much difference. I would suspect this is a hardware related issue. My advice would be to put a higher quality mic in the next iteration. * I found it difficult to get these connected to the Alienware Command Center. Overall, I think this headset offers a lot of great features for the price. I have been very impressed with other Alienware products and think they almost achieved perfection with this headset. It is definitely worth a look!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice hardware, but the software needs work

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overwhelmingly I would say I am happy with this headset. Despite what the confusing description states, these headphones are not just for the certain Alienware laptop models, but are suited for use with other gaming PCs as well. I used this headset with my custom gaming PC I built and I would say that at this price point I am happy with how it performs. The fit of the cups is comfortable over my ears, and the adjustability of these cups is interesting in that the cups themselves slide up and down in the channels of the headband for adjustment rather than the headband itself collapsing and extending as with so many other headset models. The comfort of the headset overall gets a 7/10 from me. The leatherette headband cushion is squishy but seems like it will hold up to extended gaming sessions without collapsing in on itself. The adjustment of the cups described above results in just enough force being applied to maintain the seal around your ears without the excess of too much collapsing source (a common source of headaches and discomfort when wearing over-ear headsets). The sound of this headset is acceptable at this mid-tier price level. I found that the highs were a bit tinny sounding, but the mids and bass are appropriately balanced. The speech produced through the microphone according to my friends (both in in-game chat control and through Discord) sounded good; neither tinny/whinny or muffled. The area of improvement I have for these headphones is the software. Upon plugging these headphones into my computer via the USB adapter. The Alienware sound center software tried to auto-install and my Avast anti-virus immediately flagged it as a threat and cancelled the install. Upon further investigation, it turns out that the software in the Microsoft store is rated by 31 reviewers as 1 star. Coming from brands like Logitech, Corsair, and even Razer that have their software pretty dialed in for their headsets, I have to ding Alienware here. Thankfully, software is something that can be fixed readily, and by the time you read this review they may have already fixed the described issue!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Stereo Headphones Held Back by Poor Software

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, it should be noted that these are stereo headphones. They are not truly 7.1 headphones. The headphones aren't recreating 7.1 channels of sound. There is no mini-sub in the headphones. They are stereo headphones that produce 7.1 effects through software. I also don't think they are truly noise cancelling. They provide enough suction around the ear to keep outside noises to a minimum, but there's no active noise cancellation as far as I can tell. As stereo headphones, they sound pretty good. The drivers provide good detail. To me the bass could have been stronger, but the midrange notes were good. The uni-directional microphone sounds great in game chat. The headphones come with an adapter to hook up to either a PC via USB or an analog 3.5 mm cable. Both options include volume controls on the cable. I feel like you could use these headphones on a gaming PC or a PS4 / XBOX One without much compromise. One note, my head got hot. However, the software is awful on PC. I ran into problems with four computers. It seems the ideal way to install the software on non Dell or Alienware PC's is to plug the device into an open USB port and then have windows software update auto detect the device and download the appropriate Alienware Command Center through the Microsoft Store. However, that method doesn't always work. On one PC, I followed those steps and everything installed only to have the Command Center software tell me it could not detect my device. On another PC, I tried installing the software straight from Dell.com. That didn't work either as then the Command Center software would glitch out trying to download a required update from the Microsoft Store. And, a quick Google search, informed me that I wasn't the only one having these problems. The only solution I found that worked was to do the following: install the headphone driver and the command center software from Dell.com. When that method eventually fails and produces error in the windows store, uninstall the command center software from add/remove programs in the Windows Control Panel. THEN... Go into the Microsoft store App. Look for purchased software, find previously purchased AlienWare Command Central and install from Microsoft Store. That overally complicated procedure was the only thing that worked for me on at least two of my four computers. On the other machines, I am still trying to get command center to work. I am so disappointed in this software. These software problems are a huge issue because it is the only way to achieve the advertised 7.1 surround. ... Well... There are other options. You could use spatial sound built into Windows with either the Dolby Atmos for Headphones, DTS Unbound, or Windows Spatial sound. But without any of that, these are just good sounding stereo headphones. And, Dolby Atmos and DTS Unbound are not free. I'm just incredibly disappointed in this software. The headphones deserve better software support. There is no documentation for installation that I could find in the box. The entire process was overly complicated for a part that I should be able to just plug in and use. So, I'm recommending the headphones for console gamers and PC gamers if they are willing to use Dolby Atmos for Headphones or some other spatial software for surround sound support. Stay away from Alienware Command Center. The hassle just isn't worth it and mars what would otherwise be a great experience.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Quality comfortable headset at affordable pricing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is great looking in appearance especially in lunar light color and sounds great in 7.1. Having used other gaming headsets, this one is definitely of good quality, clear sound due to 50mm 20Hz- 40Hz Hi-Res Drivers, Noise Cancelling Mic, performance to cost ratio compared to other top of line headsets in market. The earmuffs/cushions is a hybrid of plush memory foam, sports fabric and leatherette. It’s large in size and can completely wrap the ears comfortably (great for noise isolation). Its internal filling is a plush memory foam, which is very soft and has no obvious pressure, which brings good sound insulation. The microphone is located on the left earphone and is retractable. The outer casing of the microphone is made of plastic + rubber and can be stretched. The angle of the microphone is great, quality of sound and performance is good. This microphone can easily get the user’s voice and there is no noise interference during talking which is very important to in-game communication. It does come with 3 cables in the box. One end of the cable is attached to the headset(3.5mm) and other end is USB. You do have a cable with 3.5mm on both ends for various uses. Also it includes a splitter for receivers and amplifiers. Overall great sound, good looking comfortable/stylish headset without costing an arm for gaming enthusiasts!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware 510H Review: Great Value & Functional

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: The AW510H has a futuristic, low-profile design. It is comfortable enough for long sessions of gaming, but the lack of cooling gel makes your ears hot over a stretch. It has high quality and balanced 7.1 surround audio that’s good for any type of listening, like music, movies, and games. It is also highly customizable using the AWCC software. And for just $100, it’s a bargain worth considering. Design: This headset has a low profile, sleek design. You can choose either a light gray (Lunar Light) or dark gray (Dark Side of the Moon) color. I personally prefer Lunar Light. There is an almost spaceship-like thruster design at the ends of the earcups, as with the rest of the current Alienware peripherals. There isn’t any RGB lighting, if that is important to you. Comfort: The over-ear earcups are a fluffy foam, and is comfortable to wear. I personally don’t play games for long sessions, but I imagine they would remain comfortable for long amounts of time. However, they would be even better if they had cooling gel, like the Razer Kraken headphones. The earcups do swivel, if you prefer that. They can also swivel 90 degrees for storing, and can move up to fit smaller heads. The top cushion is moderately comfortable. Sound Quality: The sound quality is actually pretty good. The audio frequency is high, and the treble and bass are balanced. Although one might say the treble is slightly more prominent than the bass. The 7.1 surround sound is a nice addition, and yes, it does allow you to easily identify the precise location of gunshots or footsteps. This provides an evident advantage in competitive games (usually shooters). Music also sounds great, if you’re concerned. Software: The Alienware Command Center software (AWCC) allows a lot of audio customization. It comes with a variety of presets for different types of entertainment and games. For example: music, shooter, movie, com. These are decent, but I suggest you also modify the equalization for those you use the most. You can also create your own presets. This customization is a huge plus for me. I have spent a lot of time customizing my com, shooter, and music presets, which has yielded great results. The customization is also pretty simple. Microphone: The microphone is good. It provides noise cancellation and is crisp/clear. It isn’t as good as more expensive gaming headphones, but is more than enough for voice chat and such.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Bad, But It Matches

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is solid. Its a quality, * heavy piece. A little tight on the head, and the cupping around the ears a little too absolute-if you like the extra tight around your ears, you will like this. It will not move, so great when gaming and shifting around a lot. Because of the tightness, it may be hard to wear for very long without discomfort. I still see myself switching between this and a lighter one for my regular uses. I love the retractable fully flexible microphone. Sound is solid, not spectacular, but not bad either. Con- The toggle to speak or control volume is huge. The buttons are huge and while at first this is great... if you happen to be laying down or doing anything that will cause it to rub your chest ( I am a *blessed woman ) the buttons will be activated and it will change volume on you.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Chanel,

      Thanks for your feedback about your new Alienware headset. We're glad to hear that it's been working well for you for the most part. If you have any technical questions about your headset you can visit our Product Support Page here: https://dell.to/3btWnMQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Big Fan

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these for over a year now. Very comfortable and beautifully crafted. They handle extremely well on all my consoles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the sound quality you get from these, and they're comfortable to wear for long periods of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Far better than I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: Mic is nice and clear in a voice chat Sound quality is great Noise isolation is a plus This is easily one of the most comfortable headsets I've ever owned, they're even comfy with glasses on. CONS: The only fault I can say is its size. They're not great for carrying around or storage, they're big since they do not fold. Only the ear cuffs(?) rotate and flatten out. For PC and console gaming, I highly recommend it. For mobile devices, there's probably better options. If you're stationary while using headsets, these are great. They're only WIRED by the way, NOT wireless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better options out there but decent for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones when calibrated correctly and using an Alienware computer. Must use the USB with them for best audio quality, and use Alienware's software for equalizer effects. Otherwise they'll sound tinny and light. They're decent for the price and the microphone being hidden when you don't need it is really nice. I wear glasses and they don't pinch or feel uncomfortable on my ears.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound but not compatable with everything

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my Xbox one and loved them. Good sound. Good feel. My boyfriend liked them so I got him a pair too. We didn't realize it wouldn't work right with a non Alienware computer, though. Lots of back and forth with Alienware and we just returned the second pair. Still love them for my Xbox, but be mindful of using for a computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to replace my company provided headset, which were on ear and generally not too great. The sound these put out is decent, but I use them mainly for talking with my colleagues (Teams) and listening to training videos. They are comfortable to wear for extended periods of time and I really like that the mic recesses into the headset to get it out of my way. They are not the best headset available, but they work great for work from home and are comfortable enough to wear all day. I did try to listen to some music on them, and while they sounded good, they were not stellar. I know this is a gaming headset, but I have not had the chance to use it with a game. I wish the cable was a little longer, but it is of normal length and so not really an issue. I have had no issues with the mic, and my colleagues say I sound normal, so I guess the mic on these is pretty decent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use for a PS5 and Xbox One X and they work great. Although they aren’t wireless, they still astound great and look exceptional. I do wish there were some RGB lighting but unfortunately there isn’t. The sound is rather good with some decent bass and some nice mid-range qualities. However, even with the headset volume settings all the way up on the PS5 and actual headset, they aren’t tremendously loud. But they are loud enough for gaming with no trouble. Also, they are essentially the same color as the PS5 so they match nicely. I love the look and sound of this headset and would recommend them for console gaming.

    I would recommend this to a friend