Customer Ratings & Reviews

To start off I’ve been a fan since I’ve gotten my first Alienware PC R16. Trade the previous versions for these since the pads wore off on my previous headset. I’ve been testing various headsets since I’ve had my Xbox and can honestly say the volume and bass are amazing. Ended up returning the steel series high end set for these. Comfort, lightweight and straight forward. Has never disconnected or had faulty audio noises. I believe issue are part of not having the right audio program set on your Pc. I use the free version of Sonar and can tweak the setting for perfect Cod audio and amazing booms for Helldivers. Can’t recommend a better priced, comfortable and great sounding headset.

The Alienware headphones took me a minute to learn to setup in settings but most of the time I just use the wire instead of wireless sounds clear when I play games only issue I would have is connecting it other then that it’s a good headset

I'll start off by saying that I am a fan on Alienware and their products. My laptops, monitors, keyboards, mouse, etc. are all Alienware brand. I currently have an Alienware headset, AW510H, and thought it was time to refresh my headset. I actually bought this headset twice, returned it the first time because after reading online reviews I thought that due to user error (me), I didn't properly configure the headset to maximize its potential for my use. Unfortunately, I was wrong for buying the second time and right for returning the first time (facepalm). From an audio perspective, even after using Dobly Atmos to setup this AW725H, my AW510H was producing superior audio output. For reference, I've attached screenshots of my various outputs my pc recognized that the headsets were capable of. As you can see, per what my pc recognized, the AW510H was able to produce Studio quality output whereas the AW725H was only able to produce DVD quality output. Additionally, the AW725H was producing sound that seemed very low/muffled compared to the AW510H at the same audio level. I'm not a pro audio guy, so I'm simply using what my Alienware laptop is telling. I found this very odd and disappointing. While I could simply jack up the volume of the headset, the deal breaker for me was its lack of compatibility with my Xbox Series X. The only way I could use it with my Xbox was via the 3.5mm audio jack on the controller (cannot be connected wirelessly). However when using this headset in this manner, it deactivates the headset's volume and mic control buttons. To manage the sound, it has to be done via the Xbox audio setup directly, cannot be done on the fly (same for the mic). My AW510H doesn't have those limitations, the inline controls still function. I found this to be VERY disappointing. I really wanted to like (and keep) this headset but the limitations I ran into while trying to use it didn't justify the purchase so I returned it (again).

This product is very comfortable, the volume quality is amazing, long charge life, easy to pair with my system

These headphones are great for video games a little over priced but worth it if you got the money. The bass is really good as well as the audio and from what I’m told the mic quality is good as well.

i love the headphones removable ear pads.Great product but sound could be better!Battery charge is decent

Excellent audio quality, Comfortable for prolonged use

Very comfortable, fantastic sound quality, very user friendly as well.

Great connection and very comfortable, great for gaming or chatting

The sound is great is very comfortable i think is a fair price for the item

Love the sound that comes out of the headphones I wish it could connect to my phone and ps5 at the same time like the PlayStations ones due

Easy to connect with my laptop, battery life excellent

Love the quality of sound it provides and they are also Bluetooth

So far so good. Haven’t had any issues with it. Still going strong.

While the sound quality is fantastic, the mic quality is not very good. It makes it sound like I am on a cell phone but for the price it is worth the buy

Havent used the mic yet but so far amazing headphones, great sound quality and it muffles outside sound pretty well.

Use these for gaming and sometimes watching movies on the TV when the wife is sleeping. They sound great and they are pretty comfortable for wearing for extended hours.

Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price.

Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price

It worked fine until it bricked itself during a critical security update via Alienware Command Center. The headset is only only 3 weeks old, but I cannot get anybody to help, or replace it under warranty. BestBuy physical store says they cannot take it back because it's past the 2-week return window. The 1-888-BestBuy support says the same as the store. Dell support disconnected me twice because I cannot give them a service tag (because the headsets do not have service tags.). Another time Dell support said they couldn't replace it under the warranty because I did not buy it directly from Dell, but that their agreement with BestBuy is that BB honors the full two warranty; that is apparently no true, or Best Buy staff and systems are not aware of that. Two Dell support people said I could take it into a physical Dell store; there are only handful in the whole country, and none near me. So, the only thing I can conclude is that buying Dell/Alienware from Best Buy means buy at your own risk because there is no warranty beyond the 14-day return window. I have been buying Dell products and buying electronics from Best Buy for decades, but this awful experience will definitely make me think twice on future purchases.