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Customer rating

Rating 3.8 out of 5 stars with 37 reviews

70%would recommend to a friend.

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Page 1 Showing 1-20 of 37 reviews
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I use this bad boy for work a lot.

    |
    Posted .
    Owned for 1 month when reviewed.

    I stopped in and scooped this laptop up with an additional Samsung 500GB NVMe M.2 drive. The additional drive install was easy and I have used it for video production along with other software for my job (AV Tech) without any issues. Along with playing a good amount of Modern Warfare on my down time when I'm on the go.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Stunner

    |
    Posted .

    Laptop looks and feels great. Love the rgb customizing. Battery drains fast though with all the power required to run this thing. Sucks that ram was soldered though, but 16gb is cool.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    DO NOT BUY, it will be dead in a few months

    Posted .

    First the heating left visible browning on the surface of the laptop; they came out and installed new panels. A week later. The laptop would be plugged in and laptop won’t charge. Now completely dead. $2500 for a brick. They refuse to replace the unit while it’s under warranty!? After jumping through hoops, they finally scheduled repairs. On day of repair they called to cancel?? It's been a month now that I have had a dead product...this after only 5 months! Stay away.. buy a Razer.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      White50,

      We are sorry to hear about the issues that you've had with your computer up to this point. We'd recommend following up with someone from Dell's Support Team here: http://dell.to/2sH7Qlm.

      Hopefully, they can help you with your warranty repairs so that your computer works the way you hoped it would.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Gaming Laptop for the Price!

    |
    Posted .
    Owned for 11 months when reviewed.

    Have owned it for more than a year now. Great for daily use! Gets a little hot but a laptop fan cooler works. Still snappy and can handle anything thrown at it. Everything from 4K movies to training heavy deep neural networks. The only drawback is that the RAM is not upgradable but I haven’t felt the need ever to do it. So it has worked like a charm for me!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    A very sharp looking machine!

    |
    Posted .
    Owned for 1 month when reviewed.

    I’ve used it to play music with my Serato Pro program and it works excellent. It also plays my Blu-ray movies very well. Tried to play one of my high end games and it wouldn’t play it! Froze up and had to shutdown. Haven’t tried it again. And it is fast.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great computer

    |
    Posted .

    several years to acquire this computer, good equipment, only that I have been with it for 1 month and I already had a hadware problem, I hope it's the only thing ....

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great performer but Cooling Fan is loud

    |
    Posted .
    Owned for 8 months when reviewed.

    Great Performer for a gaming laptop But fan seems to be in max speed all the time even after tweaking the settings.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    My first gaming computer

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I needed a computer and I like games, was using a old Inspiron w a i5. I’m no wizz, but I expected this to run a little better. There’s no space for games, needed to buy a external, the game I play is LoL and that has been beautiful to look at but it’s been crashing. The WiFi card is what I’m most impressed with. I get great connection, better than anything else in the house from further away even. The crashing problem only seems to be with League of legends, which should be a easy game to run. Tuesday the external gets here and I’ll be able to rest other games before I try to return or upgrade this.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      MessyJesse,

      Thanks for your review and we're sorry that your computer is not performing as well as you hoped it would. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/2QjKwGU.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Don’t not buy geek squad certified!!!!!

    |
    Posted .

    Terrible experience when I got the laptop the box was destroyed the laptop had black marks on it and it white so that showed up. Has I was downloading a game it crashed on me with a video error code after getting back into Windows it then crashed again and it gave me a critical error code I had to reinstall Windows. After that I was able to install a game after trying to play the game kept crashing time after time I finally gave up and took it back and got a knew razor pro I’m sure a new one would be fine but it got real hot if you do get a NEW one undervolt the cpu to -140 that’s the sweet spot. Very disappointed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good product

    |
    Posted .
    Owned for 7 months when reviewed.

    Good product Works as expected , Battery life is not the best but still working good

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great performing laptop!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I purchased the razer m15 with a 2060 and it throttled during gaming. This beast can hold its own at max settings. It’s also quieter. The fans on the razer are a lot louder when running at full speed. The only Con is the screen. Their is some light bleeding on the edges. All monitors have this problem but some more than others.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    1st gaming laptop purchase

    |
    Posted .
    Owned for 1 month when reviewed.

    Display and gaming quality was great. Handled current 2020 games smoothly. You will need separate memory storage if your gaming library is vast.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    It is a good computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This is a good computer. However, this was a replacement of an existing computer on warranty and was over a month to get a decision on the replacement and was a lot longer than expected.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Laptop!

    |
    Posted .
    Owned for 1 month when reviewed.

    I love this machine. It's my first gaming laptop but it performs very well with newer, demanding games. It's also easy to upgrade the memory with an extra SSD card. My only complaint is the short battery life and the volume of the cooling fans...but I have a feeling that's an issue with all high performing gaming laptop.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great overall

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Good specs all around but it is a little pricey for what it is. Love the screen even though its not 140! Keyboard is solid and the material used is premium except for the plastic at the back. Gets quiet hot and battery life is very low but thats how gaming laptops are in general

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    The best gaming laptop for the price

    |
    Posted .
    Owned for 1 week when reviewed.

    I got this on sale for 1650, and it is easily the best performing laptops at that price. I expanded the SSD which is really its only shortcoming. The 144 Hz screen is AMAZING and truly enhances the gaming experience. I have run some pretty hefty games and programs and haven't had much issue with overheating after undervolting the CPU. It's portable (kinda) if you're alright with carrying a medium-large bag. The aesthetics are also a nice perk, and the RGB leaves little to be desired.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice Comp.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Really nice computer and looks amazing with the backlit keyboard being able to chance to so many different colors. Did think it was bit over priced but overall still liked it, if you have the money then go ahead and buy it! Shouldn't be disappointed!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Beautiful but only that

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Very nice build and design, very beautiful. However it gets super hot and Fans fire like jet engine during the gaming, had to undervolt

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Freedom,

      Thanks for your feedback. We're sorry to hear that your computer is overheating on you and that you're experiencing fan noise issues. We'd recommend updating the BIOS on your computer to see if it helps with the fan noise:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      The Alienware Control Center should allow you to be able to select thermal profiles if you think that your computer is getting too hot for you. Please feel free to adjust the settings to the thermal profile that meets your needs.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Battery life not the best. Was hard to set up had to redownload all of the Alain ware application.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Bang for your buck

    |
    Posted .
    Owned for 1 month when reviewed.

    Couldn’t be happier with my purchase, wonderful laptop and a dream to game with. Is a bigger laptop than pictures can show, and I mean that in a good way. Not “bulky” big, just not “small”.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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