Customer Ratings & Reviews

Very fast. excellent video. COLORS ARE SHARP AND VIVID.

This machine worked for exactly what we needed. Great machine.

Awesome product, always going with Alienware no matter what.

Great laptop for graphics design!! Great for gaming as well!!

Picked this up as an open box item and it’s great!

Brought this for my gaming wife. Its out of this w

Great laptop !! My husband like’d it!! Thank you!!

It's a good product. Would buy again. Was the right price too.

I have purchased gaming laptops before, but this is my first Alienware gaming laptop, so I went in with high expectations. My first impression of the laptop bringing it out of the box was the size. I knew it was a 17.3 laptop, but I wasn't aware of the large cooling system on the back. I'm so used to have an extra fan to help it my other laptops cool, so this was a bonus to see. My next thought was this laptop is light being as big as it is. I also liked that the HDMI input is on the back and not on the side. Power it up and I already know I'm already mentally prepared for running updates and firmwares for the next 2-3 days. While waiting for the updates notifications, I go ahead and log into my Steam profile to have everything at the ready. No issues so far. All the updates have been complete, so it's time to start playing. Load up Steam and pull up the first game. The game is lagging so much. I check the settings. Everything is set to balanced energy and conservation mode. I turned off the power saving mode and made sure everything was set to high performance. I went back into the game to try again. It was better, but still a little bit of lag. I went into the game settings and turned off/down some graphic settings. WAY BETTER! That being said, it still lags every now and then in certain areas of the game. I'm going to continue to play with settings and turn off more features/programs to get it to zero lag. If it wasn't for the lag, this would be a 5 star review. I'm still impressed with Alienware, but for the price and the hardware, I assume it could happen alot.

It's pretty, that's about it. The hardware, although impressive, does not function. I get constant freeze frames, FPS drops, have to restart my computer every few hours, can't connect to game lobbies, random error messages & disconnects from every game I try to play. GEforce Experience will randomly change your settings like 30FPS lock without notifying you. This computer is a nightmare with a big price tag. Avoid at all costs.

I bought 2 if these from my local Best Buy. The associates were awesome that helped me but this computer was a nightmare. The first one had memory failure out of the box. I took it back and got another one. I brought it home and no memory failure, however, the track pad was shot and upon installing anything I recieved tons of random errors. I returned it for a full refund. Save yourself the trouble and buy a different brand.

I was excited about this computer but the execution by Dell was horrible. There's something wrong with the firmware/hardware of this machine that makes a constant static / screeching noise. This is reported by lots of customers (see: https://www.dell.com/community/Alienware/m17-R2-static-noise-issue/td-p/7386572 https://www.reddit.com/r/Alienware/comments/66xmj3/alienware_17_r4_loud_static/) But after working with support for 2 months, their response was, "it's working as expected". This is disappointing for a laptop that seems to want to compete with a Macbook Pro, but doesn't have nearly the quality.

Do not buy! I bought this computer, and it unfortunately immediately started showing the dreaded blue screen. I thought it had to be a fluke so I returned it and for another brand new one. The second was just as bad as the first. It blue screened countless times from start up with all different stop codes. I could not believe that 2 of the exact same $2,000 pcs were malfunctioning like this. Returned the other immediately and bought a Lenovo Legion. Very happy with that computer thus far.

I purchased this laptop for my daughter for Christmas when she charged this and got ready to play the screen worked for about 30 minutes and went black we had to support the back for the screen to work. We will be returning this to the store location we have purchased this from. I am ver disappointed with this problem due to the price of the device.

This is my first gaming laptop. I've only gamed on desktop PCs and never really gave a bulky 17" laptop a second glance. When I came across the M17 "R2" it definitely piqued my interests. This laptop in Lunar White looks slick. The build quality out of the box is fantastic. All the white parts of the chassis, the keys are covered in a rubberish/soft-touch texture which feels very nice. While this laptop is a big boy, I've never seen a slimmer 17" gaming laptop. Moving on to one of the best parts is the keyboard. Specifically the key travel. It is a PLEASURE to type on. I think I prefer the feel of these keys to the mighty ThinkPad! I may be treading on blasphemy but it is THAT good. I also have never had a laptop with a number pad, I love having it. I use it ALL the time. The (out of the box) static color which the keyboard is set to once it's booted-up is preferable to me. I just like the fact that I can clearly see ALL keys in low light. That is more important to me than changing colors. I do change the color of some keys for different games where it makes identifying via my periphery easier. The nice large glass trackpad feels great and tracks VERY smoothly. I do have an occasional problem with the cursor jumping to other parts of the screen as I type, but that’s my fault for how the bottom my palm tends to rest on the trackpad. In normal usage of the i7 w/ RTX2070 the laptop runs quiet and fairly cool (using it on my lap to write this and while it is a little warm on the bottom, it’s nothing close to hot). Gaming on high settings, on the other hand, will ramp up the fans (but NOT to intolerable levels) and it will begin to get toasty. Games like Forza Horizon 4 on high settings will get things hot, but not to the point where I can’t keep my hands on the keyboard. I was getting a constant 72fps on Forza Horizon with ultra-high settings on all the elements that make your eyes drool with no slowdowns. Dropdown some of the settings and the fps climbs. I have read under-volting the CPU could keep the laptop cooler and prevent throttling, but I haven’t yet experienced that in anything I’ve used the laptop for. So I have kept the settings out of the box. Battery life is around four hours with some usual browsing with some streaming going on in the background. Start playing a game on battery…. You start to see some serious drainage... like seeing the needle on the gas gauge inch down every time you push the accelerator. It seems like the best use for the battery is only keeping the M17 alive while transporting it in standby/sleep mode. You’re almost always going to want to have this beast plugged in. A laptop this size would have benefited from a few extra USB C ports on the sides. It is just an inconvenience to have to reach to the back to pop in my USB C 2FA stick into the one and only USB C port to have to log in to certain sites I use regularly. But My biggest gripe with the M17 is the odd exclusion of windows hello camera or even a fingerprint scanner. In the age of FP scanners and facial recognition manually having to enter in a password is a hassle on top trying to remember or keep track of ALL the other passwords to everything else out there. Being capped at 16GB as the only option is a bummer, but not a deal-breaker. I don’t edit or transcode video or anything that intensive that I need even 16GB of memory. I'm happy to have the buffer that it already has. The option to add more memory would have been a welcome addition but I’m not going to suffer due to the lack thereof. Alienware has always been at the forefront of the Gaming scene and they have come out swinging with what I believe is one of the best gaming-oriented laptops available today. ‘Mid-range’ specs of this particular model are more than sufficient to handle everything I can currently throw at it. While it won’t be replacing my Surface Pro for work/portability purposes, the M17 has de-throwned my aging desktop.

Dont not purchase unless you want headaches.. freezes and over heat every time battery only last for 2.5 hrs

I purchased this computer for my son who is in the military as they like to game a lot. He has had more issues with his computer in terms of it freezing up and crashing on him. We went through three units because we return the first 2 due to the same issues. The 3rd unit is giving him the same issues. He even sent it back to Dell, they supposedly fixed it, but he is still having issues. For a $2300 computer, you would expect better quality. This unit is really junk and I’m super disappointed at the quality of it.

Good for gaming but has MANY technical problems still. Not worth the price. Look at MSI Gamer friends!!!

The motherboard fried less than 7 months later. Only had a 90-day warranty. Sent an email to Dell about the issue while under coverage but denied because it was sent to the wrong department and once they responded it was outside of warranty. Very expensive paper weight now.

Aesthetically speaking, it looks good! But looks are definitely deceiving. Because this Alienware M17 looks very futuristic.. with all the different color lights flashing, It’s almost resembles a UFO craft. But the rest of it’s functionality and speed, it is downright shameful to charge someone a couple of thousand dollars for this laptop.