Customer Ratings & Reviews

Sound quality is great, especially with Atmos on, and the control through the Alienware Command Center is excellent. It's a little tight around the ears, but YMMV (i rather like it that way). Main issues are that Bluetooth connection has a pretty noticeable lag beyond what all my other BT devices get (using the USB dongle eliminates that problem), and the touch-based volume controls just aren't great.

These headphones have decent imaging to pinpoint locations, have a small mount of leakage but you shouldn't have to worry about distracting others around you. Interesting design, and good comfort. The stock tuning is pretty dark, lowering the bass will improve the audio by a bit. This is my second unit due to the prior unit having some really poor touch control issues. I have found that swiping directly on the Alienware logo produced the best effects so if you're having issues, try that. I've used other capacitive touch controls like on the Sony XM4, and those are leaps and bounds better compaired to these. If you wear glasses, you'll likely experience discomfort fairly quickly, so I recommend wearing a thinner pair, or contacts if you got them. Once situated on your head, they're very comfortable and I have worn them for several hours with little discomfort. The multiple ways to connect are great, but notice that if you're using the wire, the boom mic doesn't function. Besides the minor dark sound profile, and possibly finicky touch controls; the headphones have a good comfort level and produce a good sense of imaging besides having very minimal sound stage. It's not bad for a $200 pair of active ANC gaming-centric headphone. I can recommend them.

I recently upgraded my gaming audio experience with the Alienware Stereo Wireless Gaming Headset AW920H in the stunning Lunar Light finish, and I'm beyond thrilled with the results! The wireless freedom offered by the AW920H has completely transformed the way I engage with games. The absence of cords not only eliminates the hassle of managing wires but also provides the flexibility to move around without sacrificing audio quality. The wireless range is impressive, ensuring a seamless connection even in larger gaming spaces. Sound quality is where the AW920H truly shines. The immersive audio delivered by these headphones is nothing short of spectacular. The precision and clarity of each sound, whether it's footsteps in a first-person shooter or the subtle nuances of a game's soundtrack, add a layer of depth that enhances the overall gaming experience. Comfort during extended gaming sessions is crucial, and the AW920H excels in this department. The plush ear cushions and lightweight design provide a snug fit without causing discomfort. The adjustable headband ensures a customized fit, allowing me to game for hours on end without any fatigue. The on-ear controls are intuitively placed, providing quick access to volume adjustments and mic muting. The retractable, unidirectional microphone captures clear communication while effectively minimizing background noise. It's a great addition for coordinating strategies with teammates or engaging in friendly banter during multiplayer sessions. The Lunar Light aesthetic is the perfect finishing touch. The headset not only looks sleek and modern but also complements other Alienware peripherals, creating a cohesive and stylish gaming setup. Additionally, the headset's compatibility with various gaming platforms, including PC and consoles, adds versatility to its appeal. In summary, the Alienware AW920H Stereo Wireless Gaming Headset is a sonic masterpiece. With its wireless convenience, exceptional sound quality, comfort, and stylish design, it has elevated my gaming audio experience to new heights. If you're in search of a premium wireless headset that delivers on all fronts, the AW920H is an excellent choice. Happy gaming!

The headphone frame os metal the hinges for the speakers are all metal it charges fast runs 55hpurs single charge there light and noise cancwling that really works well ive tried just about everything els and these sound awesome also arent heavy on your head and the padsing is verry plush highly recomwnd over anything i literally shelved my astro a50 because od there weight on my head hurts these are feather loght compaired def get these if your debating its well worth it!!

Alot of negative reviews out there but usually they are straight out of the box, like everything else nowadays update the firmwires from ACC app. both the dongle and headset, the touch controls seem to have improved but i dont really care to use them. ANC is not the best but it helps , works well with pc and love how i can plug in the dongle into an ipad air and get amazing clear sound vs bluetooth . 2.4ghz makes a difference. The build feels solid althoigh id be careful not to over widen them or they could snap. Rgb lighting is prob best cosmetic feature, makes them stand out

I'll say for my first product from Alienware. I am truly impressed for what it's worth. I will give a great 4.5 out of 5 Stars, due to the Different Ways to connect to Devices (Including Bluetooth, Adapter, and Wired Cable), Long Battery Life, Decently Comfortable Earpads, and most importantly the Audio. It really gives you the upper hand with its surround sounds as you game against people online for a long period of time.

I am using this headset with the Alienware X14 Gaming Laptop. I prefer using the headset with blue tooth because the fewer cables I have to plug in the better. I like to end a review on a positive note, so I'll begin with the negative things about this headset. Negatives: 1. I am getting nowhere near the claimed 30 hours of battery life on Blue Tooth. Perhaps it would be better using the 2.4 Ghz mode, I haven't tested it that way. I am lucky to get 8 hours of battery life. I left my headset on when I went to bed at 10:30 last night. Nine hours later, the headset was dead. 2. Volume. The volume of the headset is not as good as other headsets I've used; however, it isn't bad. The sound quality is mediocre for the price. 3. The "invisible volume controls seem quirky and more trouble to use than an actual button on the headset. 4. The price is a little too high for what you are getting, even though it does connect three different ways. The positive: 1. Comfort. I realize comfort is subjective. Having acknowledged that, I find this headset comfortable even after hours of playing World of Warcraft. 2. Aesthetics. Another subjective opinion. I find this headset to be very pleasing to the eye. 3. It can be connected every way you can connect a headset. I am overall pleased with this purchase. The Lunar Light color goes well, a perfect match, with the Lunar Light X series Alienware gaming devices. If It gave just a little better sound quality and lived up to the claimed 30 hours of battery life while connected by Bluetooth, I would have given it 5 stars. In spite of the negative qualities, it has enough positive aspects for me to call it a keeper. I recommend catching it on sale at Best Buy, or the Alienware website.

Very well headset when it works. Every so often it stops working and i have to reset everything. Let me make it clear that is not often like weekly. Maybe once a month or every 2 months it starts acting up. Other than that is a great proud with amazing sound.

Headset is good. The default sound is okay but i use it with steel series sonar for the eq customization and it makes it a lot better. The only issues i have with it is theres a thing sticking out inside the earcups that ru s against my ear and it starts to get sore after a while. And the touch controls are not very good.

This headset has been my absolute favorite after trying all different brands and types. The main Con I have is I'm on my second pair, shortly to replace with my third pair because the ear muffs are poorly attached to the banding. This is the second pair now that it's either entirely separated from the banding or is having sound issues like scratching or white noise. Besides this issue, the headset sound is amazing, the noise cancellation is better than most and I would recommend getting the headset. Just make sure to purchase the Accidental Protection because they are very easily broken.

I bought these just for gaming, and they do a great job at that. They have a really BIG sound to them. They are definitely EQ'd to be bass heavy which emphasized action in game. Due to the EQ I wouldn't really enjoy listening to music through them though. But they are gaming headphones, and that what I bought them for. If they were used for music, I'd probably give it 3 stars. I took off one star for quality of build/Value. I wish the components were metal, not somewhat cheap plastic

It is the best quality. I bought one and my son bought one too. Simple and easy, I like your design. is very comfortable.

The Alienware AW920H headset is light weight very comfortable and sounds terrific

Ive been wanting these alienware headphones for so long and they went on sale and i finally got them, they are awesome! They have great sound amd are great for gaming just make sure to use the dongle. The only problem i have is my ear sometimes rubs the inside hardware of the headphone but thats probably just my ears. These were a great purchase.

Dont listen to the reviews the touch controls are cool and easy to use. Some features might turn off some purists but the sound quality is the best ive expirernced on ps5. Total levels to rhe audio i can tell qhich floor left or right steps really easy. Very light and comfy while feeling premium. Get then while on sale

I love the design of these. They are comfortable and lightweight. The downside is the connectivity with the USB c dongle. They don't want to stay connected and I have not been able to get the included mix to work.

*****AUDIO QUALITY A DEFINITE 5 STARS***** I gave it 3 stars only bc i bought these for my son's birthday and less than a month later the ear muff on one side fell off while being very well taken care of and it appeared as though it was bc the glue holding it on failed...so i had to take them back and best buy did an amazing job getting a new set otw promptly however it did result in me having to purchase another product protection plan to cover the new set. As far as sound quality, noise cancellation, and clarity every bit of 5 stars...just pruduct manufactuing could use improvement.

Overall disappointed with the quality of this product. The weight was awkward and truly unbalanced. It is well-built as you would expect from a company such as Alienware, however, where marketing and promotion have done their job exceptionally, design and mfg failed to deliver the quality that was promised. The audio from these is truly exceptional and everyone should delve into Atmos Dolby headphones once in their lifetime, however save your money. Alienware needs to stick to making rigs and get out of the headphone business. With that being said, playing fps shooters and a few mmos with these, I must say that immersion was definitely enhanced with the noise-cancelling feature, when it worked the first three weeks... After the third week, the noise cancelation no longer worked and began ringing whenever you would turn it on. Save your money folks. Get turtle beach, or even razer or Logitech. I spent my hard earned money on these so you don't have to. The battery life states on the box is accurate. The touch enabled left and right ear covers are very sensitive by the way

I’ve used Dolby with other headsets and none of them come close to the audio quality from these. Directional audio and audio clarity beat any Steelseries hyper x or turtle beach I ever owned. Only negative is the touch gestures to adjust volume can be hit or miss.

These starting breaking after 2 days off use. (Material started separating from headband and ear phones started loosening/falling off) They were still usable just not great quality for what you pay. Sound quality was good though!!! Overall definitely overpriced for what you get!