Customer Ratings & Reviews
- Model:
- AWX15R1-7958WHT-PUS
- SKU:
- 6464984
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the x15 R1's exceptional performance and sleek design as major strengths, frequently praising its high refresh rate display and smooth graphics. However, some users express concerns regarding battery life, heat generation, and the non-upgradable RAM. While some found the keyboard satisfactory, others reported issues with keystrokes.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard
Worst Purchase Ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchase I’ve ever made. First time when I got it, the keyboard was not responding at all. Not joking about this, you can check online about this (Reddit too) and I returned and ordered the same laptop again. After waiting a couple of days, I hoped everything would be okay with it but to my surprise the touchpad stopped working and I tried every possible troubleshooting step for this and I’m on way to return it back.
No, I would not recommend this to a friend Love this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grate laptop for gaming. I am a streamer and I use it as my man gaming pc in the two pc setup!
I would recommend this to a friendGreat Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and easy to setup. Windows 11, my VR headset,everything came together quick and easy
I would recommend this to a friendTitle is p/p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.P/P laptop that mean price and performance, it was huge discount :)
I would recommend this to a friendAlienWare Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is top of the line. Great system and easy to update on first start. Super smooth.
I would recommend this to a friendGreat look. Average performance as compared to x17
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Amazing look. But the performance is not as good as of x17
I would recommend this to a friendAlienBeast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Laptop! As an architect student, this powerful laptop is my main tool of work!
I would recommend this to a friendAlienware rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop, i bought this for my son for work and he is very happy!
I would recommend this to a friendAlienware laptop great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer bought it for wife as her other computer was getting old
I would recommend this to a friendGood deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale at a good price. Easy set up and running nicely.
I would recommend this to a friendHighly recommended.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast. Graphic card awesome. Alienware does not disappoint.
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing best product wonderful help from staff thanks
I would recommend this to a friendBest gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop handsdown LOVE the lighting and the keyboard !!
I would recommend this to a friendWaste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it and within 15 minutes screen started flickering
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nikunj,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware x15. We are sorry to hear that you are experiencing an issue with your screen flickering. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements. Below I have provided a troubleshooting link to help resolve your issue.
Screen Flickering Troubleshooting Link: https://rb.gy/62nsw
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Great so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Played Elden Ring on this laptop. Great gaming experience.
I would recommend this to a friendQuality control?? Where?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh. I really wanted to love this thing. This was my first Alienware laptop. Really nice specs on paper. The keyboard stopped working (it's a well-known problem). Even after the fix, it still would shut off. It's a shame. It really is a nice machine. Build quality is okay. G-Sync monitor and the display itself are really good. I really this to be my MSI GS75-9sf-243 replacement.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JDROCK,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with the keyboard of your Alienware x15 R1. Below I have provided the steps to run a diagnostic test on the keyboard, along with 2 links. One to help start the diagnostic test and the other to help further troubleshoot if it is needed.
1. Run diagnostics on your keyboard, and you have the option to run online or built-in diagnostics (you will need a good keyboard that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Keyboard Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
5. Make sure to perform the test on the keyboard that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Keyboard Usage and Troubleshooting: https://dell.to/3huBztr
If you still experience this issue after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Beast with less ports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lives up to my expectations but ports are major cons
I would recommend this to a friendAlienware X15 R1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.9 out of 5 so far in my point of view. Let’s see in the long run.
I would recommend this to a friendAmazing product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Definitely worth the price. I love it
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine but cost too much compared to others.
I would recommend this to a friend
