Customer Ratings & Reviews

Hello Nikunj,

We value your feedback and want to thank you for taking the time to leave a review of your Alienware x15. We are sorry to hear that you are experiencing an issue with your screen flickering. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements. Below I have provided a troubleshooting link to help resolve your issue.

Screen Flickering Troubleshooting Link: https://rb.gy/62nsw

If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell

Hello JDROCK,

We want to thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with the keyboard of your Alienware x15 R1. Below I have provided the steps to run a diagnostic test on the keyboard, along with 2 links. One to help start the diagnostic test and the other to help further troubleshoot if it is needed.

1. Run diagnostics on your keyboard, and you have the option to run online or built-in diagnostics (you will need a good keyboard that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Keyboard Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
5. Make sure to perform the test on the keyboard that is having the issue.

This link can be used to begin the diagnostic test: http://dell.to/3faPBha


Keyboard Usage and Troubleshooting: https://dell.to/3huBztr

If you still experience this issue after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hi There Tlai,

We appreciate you taking the time to leave a review of your Alienware X15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your audio. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to help resolve your issue.

1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.

This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Sincerely,
Summer@Dell

Dear James,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the troubles you have come across with your Alienware x15 R1 gaming laptop.
We’d recommend that all drivers are updated and the software you are using meets all system requirements. I have provided a link to the Drivers and Downloads page below, where you can check for any applicable updates:

Drivers and Downloads Page: https://dell.to/3JEt8re

For the issues with crashing, I have included a link below to help troubleshoot and resolve these issues.

Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you can resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

The computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf

We will share your comment about only one USB port and insufficient memory with our quality team, so future improvements can be made.

If the problems with your gaming laptop are still not resolved after applying the troubleshooting tips above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896