Customer Ratings & Reviews
- Model:
- AC-009-UA-C/AC-009-UA-R
- SKU:
- 6297175
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the KardiaMobile Personal EKG Monitor, particularly its ease of use and accuracy. Users appreciate its compact size, making it ideal for travel, and find it to be a valuable tool for monitoring their heart health. Some customers have expressed concerns regarding connectivity issues, battery life, and the subscription requirements for accessing certain features.
This summary was generated by AI based on customer reviews.
Way too many hidden fees not revealed in the ads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fees & costs should be up front. Gave this as a gift and had no idea that this was so restricted with on going costs if you want to use the service. This is so sneaky. When you go online, it wants you to sign up for the service without revealing the hidden costs involved. I'm very sorry that I purchased this item.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We appreciate your feedback and sincerely apologize if you felt that the fees and costs associated with the AliveCor KardiaMobile device and its optional subscription services were not made clear during your purchasing experience.
We strive to be transparent about our pricing and service options, and we are sorry if this information was not easily accessible or clear when you were researching our product. The KardiaMobile device can be used without a subscription, allowing users to record and store EKGs on their device and share them manually with healthcare providers. However, we also offer the optional KardiaCare subscription for those who wish to access additional features and benefits, such as unlimited cloud storage, automatic report sharing, and our Clinician Review services.
We understand the importance of clear communication and will take your feedback into account as we continue to improve our online presence and the information provided to potential customers.
If you have any further concerns or questions, please feel free to reach out to our customer support team. They are available to assist you and ensure you have a satisfactory experience with our products and services. We hope to have the opportunity to serve you better in the future.
- Pros mentioned:Overall performance
Performs as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pleased with the ease with which this device checks the performance of my heart.
I would recommend this to a friend Did Not Perform
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not detect AFib when I was clearly in AFib, multiple instances. No problem with setting up, connecting. Returned.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for your feedback, and we're sorry to hear about your experience. We strive for accuracy in our devices, and it's concerning that AFib was not detected during multiple instances. If you have any further questions or need assistance, please contact our support team at Support@AliveCor.com or call 855-338-8800. We're here to help.
- Pros mentioned:Ease of use
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and to use works great, I upload my readings weekly to my doctor.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very helpful. Very easy to set up and use. Works perfectly!
I would recommend this to a friend Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because I could not get straight answers in the services you had to pay for.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great gadget!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described and my husband loves it! Easy to install on the iPhone.
I would recommend this to a friend - Pros mentioned:Accuracy
A great medical device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great device to check your heart, especially if you have a heart condition, it gives to a precise reading that you can present to your health professional!!
I would recommend this to a friend is not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is not worth the money..............................................
No, I would not recommend this to a friendCost Extra to Operate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that key metrics are not included and cost extra to activate. Basic functions don't warrant the price. Poor business ethics.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a gift and it is exactly what I expected.
I would recommend this to a friend don't waste your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure this is something valuable without the uncharge for clinical assistance
No, I would not recommend this to a friendI upload but don't know what it is doing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In order to tie in the blood pressure readings on the app, you must use a Kardia blood pressure monitor.
No, I would not recommend this to a friendDon’t fall for the gimmick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t fall for the gimmick after thirty days they want you to pay an additional $100 to store your EKGs this device only detects A Fib
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your concerns regarding the AliveCor KardiaMobile device. We apologize if there has been any confusion or misunderstanding related to the storage of your EKGs and the device's capabilities.
We would like to clarify that the KardiaMobile device is capable of detecting more than just atrial fibrillation (A-Fib). It can also identify normal sinus rhythm, bradycardia, and tachycardia. However, it is always recommended to consult with your healthcare provider for a comprehensive assessment of your heart health.
Regarding the storage of EKGs, it's important to note that you do not necessarily need to pay for the additional KardiaCare subscription to store your EKGs. You can use the KardiaMobile device without a subscription and still record EKGs, store them locally on your smartphone or tablet, and manually share them with your healthcare provider.
The optional KardiaCare subscription provides added features and benefits, such as unlimited cloud storage, automatic report sharing with your healthcare provider, access to our Clinician Review service, and our Advanced Determinations. We understand that each user has unique needs, and we offer a range of options to accommodate these preferences.
We apologize if this information was not clearly conveyed during your experience with our product, and we appreciate your feedback. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to help and ensure that you have a satisfactory experience with our products and services.
Best regards,
AliveCor Customer Support Team
Retired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to have. You can check heart rate anytime anywhere.
I would recommend this to a friendCheck compatibility
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please check to see if this is compatible with your phone! Gave this as a Christmas gift and it didn't work with his phone.
No, I would not recommend this to a friendYou’ll need to purchase more items to go with it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not happy with ours. You have to pay a monthly bill to be able to send reports and you also have to purchase other gadgets for it to be really beneficial to have. I would not recommend this to anyone unless you are ok with making quite an investment. We returned ours.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Dear Shan, Thank you for sharing your concerns about the AliveCor KardiaMobile device. We apologize if there was any confusion or dissatisfaction regarding our product and its subscription services.
We would like to clarify that a monthly KardiaCare subscription is not mandatory to use the KardiaMobile device. Without a subscription, you can still record EKGs, store them on your device, and manually share them with your healthcare provider. The KardiaCare subscription is an optional service that provides additional benefits, such as unlimited cloud storage, automatic report sharing with your healthcare provider, and access to our Clinician Review Services.
We understand that every user has different needs and preferences, which is why we offer a range of options to suit your requirements. We apologize if this was not clear from the outset, and we appreciate your feedback.
As for additional gadgets, the KardiaMobile device is designed to function effectively on its own. However, we do offer accessories and other devices that can enhance the user experience, but these are optional and not necessary for the core functionality of the KardiaMobile device.
We are sorry to hear that you chose to return your device, but we respect your decision. If you have any further questions or concerns, or if you'd like to explore other options within our product range, please do not hesitate to reach out to our customer support team. We are here to help and ensure you have a satisfactory experience with our products and services.
Best regards,
AliveCor Customer Support Team
Very inconsistent readings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly says EKG can't be performed because of "interference ". Huh? I am alone, in a room, with no TV, radio, and in complete silence. It's kinda important for it to work consistently. If I could return it, I would.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're sorry to hear that you've been having trouble with your Kardia device. The interference message you're seeing could be caused by a number of factors, such as electromagnetic interference from other devices or even muscle movements. We recommend trying the following troubleshooting steps:
Make sure your hands are clean and dry before taking a reading.
Try using the device in a different location or room to see if the interference message persists.
Check that your device and the Kardia app are both up to date.
Stay still when recording.
If none of these steps work, please reach out to our customer support team for assistance by emailing Support@AliveCor.com or by calling (855) 338 8800. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
- Pros mentioned:Accuracy
RECOMMENED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE IT AND IT'S ON POINT IN THE READINGS.......
I would recommend this to a friend So. So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I could use it without having to pay anything. Not what they advertised.
No, I would not recommend this to a friend