Customer Ratings & Reviews
- Model:
- AC-009-UA-C/AC-009-UA-R
- SKU:
- 6297175
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the KardiaMobile Personal EKG Monitor, particularly its ease of use and accuracy. Users appreciate its compact size, making it ideal for travel, and find it to be a valuable tool for monitoring their heart health. Some customers have expressed concerns regarding connectivity issues, battery life, and the subscription requirements for accessing certain features.
This summary was generated by AI based on customer reviews.
KardiaMobile Personal Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the EKG monitor several times when I first got it but then learned that one-lead is not enough to give an accurate reading of one's heart activity. I would send an abnormal report to my doctor, and each time she would say it is normal. I don't even use it anymore.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your experience with the AliveCor EKG monitor. It is important to note that the device is designed to provide a single-lead EKG recording, which may not always provide a complete picture of your heart's activity. It is always recommended to consult with your healthcare provider regarding any concerns with your heart health and to discuss the best monitoring options for your specific needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Please don't hesitate to reach out to us at support@alivecor.com. We appreciate your feedback and hope to continue improving our products and services to meet the needs of our customers
Meh…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the same as an Apple Watch I already have, plus there are “additional costs”, which is not disclosed in the paperwork
No, I would not recommend this to a friendWorks (mostly)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well if you can keep your fingers in position for the entire 30 seconds, otherwise it stops working.
I would recommend this to a friendOut of sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it does work, unless you sign up for their analysis, you only know if you have a normal sinus rhythm, nothing else.
I would recommend this to a friendEKG monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t do as much as I thought it did, unless you want to pay for it.
No, I would not recommend this to a friendUnsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know how to set it up. You need to use an appand I have no idea how to do it and have no one to help me I asked when I was in the store and bought it and I was told that geek squad would have to do it but they were too busy and couldn't help me. This is a heart monitor that I need for health reasons. I am very unsatisfied
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We are sorry to hear that you are facing difficulties in setting up your KardiaMobile. We understand that it can be frustrating when you are unable to use a product that you need for your health.
We would like to inform you that the setup process of the heart monitor involves using an app, which we have designed to be user-friendly and easy to navigate. However, we understand that not everyone may be familiar with the technology involved.
We apologize if there was any miscommunication regarding the setup process when you purchased the product. We recommend reaching out to our customer support team, who will be happy to guide you through the setup process and troubleshoot any issues you may be facing.
We take our customer's satisfaction seriously, and we want to ensure that you receive the help you need. Please don't hesitate to reach out to us at support@alivecor.com. We appreciate your feedback and hope to continue improving our products and services to meet the needs of our customers
EKG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product for home EKG use.....................
I would recommend this to a friend- Cons mentioned:Connection
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work will not connect to any phone after several tries even after following there trouble shooting guide
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .I'm sorry to hear about your experience with the device. Have you tried reaching out to customer support for assistance? They may be able to help troubleshoot the issue or provide a replacement device if necessary. It's also possible that there could be compatibility issues with your phone that they could help address. Don't hesitate to contact them for help. Please reach out to our customer support team at support@alivecor.com or call us at 1-855-338-8800. Our team is available 24/7 to assist you with troubleshooting and finding a solution that works for you.
Pass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept telling me I had afib so I would buy the 20 dollar review for the dr to tell me everything looked alright ended up going to the cardiologist to find out nothing was wrong I kept getting mixed readings with this thing and ultimately returned it
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're sorry to hear about your experience with the KardiaMobile device. It's important to note that KardiaMobile is not a substitute for professional medical advice, diagnosis, or treatment. It is designed to detect certain heart rhythm abnormalities. We recommend consulting with a healthcare provider if you have any concerns about your heart health. Additionally, we understand that the cost of the device and the $20 review fee can add up, but the review service is optional and not required for using the device. We appreciate your feedback and hope that you have a better experience with any future heart health monitoring options you may consider.
Not worth it.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ecg recordings are full of artifact. Wouldn’t bother with this one.
No, I would not recommend this to a friendGood Product - bad business model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea but too many ads when using. I should be able to buy a product without having to see ads for other services. Bought it for my father and the ads made him want to return it.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your experience with AliveCor. We appreciate your feedback and understand your frustration with the ads. We apologize for any inconvenience caused. Our intention is to provide additional resources and information that may be useful to our customers. However, we understand that some customers may find them intrusive, and we are always looking for ways to improve the user experience. Please note that the ads are not required to use our product and can be dismissed by clicking the "X" button. We value your business and hope you will give us another chance in the future.
Worthless and Overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d rate this a “Zero Stars” if there was an option. I’ve tried placing my fingers on the appropriate locations on the device and I’ve gotten it to give me only TWO EKG’s since I purchased it. This product is utterly worthless and considering the cost of nearly $400.00, it was not worth purchasing. I can’t even return it because too much time has elapsed.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're sorry to hear about your negative experience with the KardiaMobile device. Have you tried reaching out to the AliveCor Customer Care Team for troubleshooting assistance or a possible warranty replacement? It's important to note that the device requires proper placement and technique to obtain accurate readings, so it's possible that there may be a simple solution to the issues you're experiencing. Additionally, if too much time has passed since your purchase, it may still be worth contacting the manufacturer to see if they can offer any assistance.
Kardia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works but very temperamental and minimal instructions.
I would recommend this to a friendFails to pick up a recording a lot of the time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Fails to pick up a recording on a regular basis. Great idea but not reliable. Was sort of a waste of money.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for your feedback, and we're sorry to hear that your experience with our product has not met your expectations. We understand how important it is for your device to perform reliably. We are committed to addressing this issue and would like to help you get the most out of your KardiaMobile. Please reach out to us at Support@AliveCor.com or call 855-338-8800 so we can troubleshoot the problems you're experiencing and explore potential solutions. Your satisfaction is very important to us, and we are here to support you.
AFB monitoring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Acceptable but seems to have overload issues at higher intensity readings
I would recommend this to a friendinaccurate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This analyzed my EKG reading and came up with normal, possible afib and undetermined readings. I ended up seeing a cardiologist and wore a 48 hr monitor...no afib events just PACs. So i found it to be inaccurate and therefor useless. i returned it.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your experience with the KardiaMobile ECG device. We're sorry to hear that you had difficulty with the accuracy of the device's readings and that it didn't meet your expectations.
We take the accuracy of our products very seriously and we're sorry to hear that you had a negative experience. We strive to provide our customers with the best possible experience, and we apologize for falling short in this instance.
We understand that the interpretation of ECG readings can be complex, and that the KardiaMobile ECG device is not intended to replace medical advice or diagnosis from a qualified healthcare professional. We recommend that users always consult with their healthcare provider if they have concerns about their heart health.
We appreciate your feedback and will use it to continually improve our products and services. If you have any further concerns or questions, please do not hesitate to contact our customer support team.
- Pros mentioned:Ease of use
Good tester
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The EKG monitor works great easy to set up and easy to use.
I would recommend this to a friend KardiaMobile EKG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last minute order and it was delivered quickly and efficiently. Item required a monthly fee to work which I did not know about and did not want to pay.
No, I would not recommend this to a friendHelping me help my heart health.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great way for me to start keeping track of what my heart health is at the moment and also hopefully reduce the risk going forward not knowing if I have any issues.
I would recommend this to a friend- Cons mentioned:Connection
Faulty and not useful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't connect to the cell phone, not sure if a faulty device
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for bringing this to our attention, and we're sorry to hear that you're experiencing difficulties with your device. We're committed to helping you get the most out of your KardiaMobile. Please contact us at Support@AliveCor.com or call us at 855-338-8800. Our support team can guide you and others through the setup process and ensure that the device is functioning correctly. We look forward to assisting you and resolving this issue promptly.