Customer Ratings & Reviews
- Model:
- AC-009-UA-C/AC-009-UA-R
- SKU:
- 6297175
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the KardiaMobile Personal EKG Monitor, particularly its ease of use and accuracy. Users appreciate its compact size, making it ideal for travel, and find it to be a valuable tool for monitoring their heart health. Some customers have expressed concerns regarding connectivity issues, battery life, and the subscription requirements for accessing certain features.
This summary was generated by AI based on customer reviews.
The sensor doesn't work 100% of the time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to keep restarting the app because it says no detection on the sensor.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your experience with the AliveCor KardiaMobile device and app. We apologize for any inconvenience you have encountered with the sensor detection. If you continue to experience problems with the device, please don't hesitate to reach out to our customer support team for assistance by emailing Support@AliveCor.com or by calling (855) 338 8800. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future
Get a blood pressure monitor instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very glitchy and is very hard to get to go operate. I’d go with a wireless blood pressure monitor instead.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Dear Sophia,
Thank you for sharing your experience with the AliveCor KardiaMobile device. We apologize for any inconvenience you may have encountered while using our product.
We are committed to providing a seamless and user-friendly experience, and we're sorry to hear that you found the device to be glitchy and difficult to operate. We continuously work on improving our products and services based on valuable feedback like yours.
While a wireless blood pressure monitor can be a useful tool for tracking your blood pressure, it's important to note that the KardiaMobile device serves a different purpose. KardiaMobile is designed to record EKGs, which can help detect various heart conditions such as atrial fibrillation, bradycardia, and tachycardia. Blood pressure monitors, on the other hand, measure blood pressure and cannot provide the same information as an EKG.
If you're still interested in using the KardiaMobile device, we encourage you to reach out to our customer support team. They can provide guidance and troubleshooting assistance to help you make the most of your device. We are dedicated to ensuring our customers have a positive experience and can fully benefit from our products and services.
Once again, we apologize for any inconvenience and appreciate your feedback.
Best regards,
AliveCor Customer Support Team
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t give you adicuate reading of your heart it stays basic doesn’t warn I’ve had chest pain gotten monitor to see what it says and it comes back to normal synus reading when it was irregular heart beat
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We apologize for any inconvenience caused by our product. It's important to note that our EKG monitor is designed to provide a snapshot of your heart's electrical activity and is not intended to replace a medical diagnosis or professional medical advice. If you have any concerns about your heart health, we recommend seeking guidance from a healthcare professional.
We appreciate your feedback and would like to work with you to resolve any issues you may be experiencing. Please reach out to our customer support team at support@alivecor.com or call us at 1-855-338-8800. Our team is available 24/7 to assist you with troubleshooting and finding a solution that works for you. Again, we apologize for any inconvenience this has caused you and we look forward to hearing from you. Best regards, The AliveCor Team
Not accurate readings
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it does give readouts, it erroneously sent my husband to the ER. According to the readouts, his doctors told him to go to the ER, but nothing turned out to be wrong with him. The readouts should not be trusted.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your experience, and we're sorry to hear about the stress caused by the readout from our device. While KardiaMobile is designed to provide accurate EKG readings to aid in monitoring heart health, we understand that no diagnostic tool is perfect and recommend that it be used as part of a comprehensive approach to health management, under the guidance of a healthcare provider.
We are committed to the accuracy and reliability of our products, and your feedback is crucial for our ongoing improvement efforts. If there are specific concerns about the readings, we would appreciate the opportunity to review them. Please contact us at Support@AliveCor.com or call 855-338-8800 so we can assist further. Our goal is to provide you with peace of mind and reliability in monitoring heart health.
Disappointed - takes too long to start up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A waste of a purchase for what I needed. Machine takes too long to initialize. Great for anyone who wants to check in and see where their at.
I would recommend this to a friendBrand response from AliveCor Customer Support
Posted .Dear customer,
Thank you for your feedback on the AliveCor device. We're sorry to hear that the device did not meet your expectations for the purpose you had in mind. Please note that the device is designed to provide quick and accurate readings of your heart health status for personal monitoring purposes.
The device may take a few seconds to initialize, but this is necessary to ensure that accurate readings are taken. However, we understand that you were looking for a device that would meet your specific needs, and we apologize for any inconvenience caused.
We appreciate your feedback, and we will continue to work on improving our products to better meet the needs of our customers. If you have any further comments or concerns, please do not hesitate to contact us.
- Cons mentioned:Battery life
No go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work. I'm not very happy with it . I think maybe the battery was already run down when I got it.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're sorry to hear that you've had difficulty using the KardiaMobile ECG device and that it didn't meet your expectations. We understand how frustrating it can be to experience technical difficulties with a new product, and we want to assure you that we take such matters seriously.
Regarding the battery issue, if you continue to experience problems with the device, please don't hesitate to reach out to our customer support team for assistance by emailing Support@AliveCor.com or by calling (855) 338 8800. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
We're committed to providing our customers with high-quality products and exceptional customer service, and we appreciate your feedback as it helps us to continually improve our products and services.
Dented dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer had dent when unboxed. Delivery guys actually asked if we wanted to accept it in that condition. Why would we want to pay for a dryer that already had a dent?
No, I would not recommend this to a friendKardiomobile ekg
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to take ours back as it didn't want to always work It would work once than the next couple of times it wouldn't then again it would not sure what was wrong. Maybe just a lemon
I would recommend this to a friendBrand response from AliveCor Customer Support
Posted .Dear Customer,
Thank you for sharing your experience with the AliveCor KardiaMobile device. We apologize for any inconvenience you encountered while using our product.
We understand that you experienced intermittent performance with your device, and we are sorry to hear that it did not work consistently. While it is possible that you received a unit with a manufacturing defect or a "lemon," as you mentioned, it's also essential to ensure that the device is being used correctly to achieve accurate and consistent results.
When recording with the KardiaMobile device, please make sure to follow these guidelines:
1. Ensure that your hands are clean and dry before using the device.
2. Position your fingers correctly on the electrodes, maintaining gentle and steady contact.
3. Stay as still as possible during the recording process and minimize any movement or talking.
4. Make sure that you are in a quiet environment and not near any large electronics that could cause interference.
If you have already returned the device, we apologize for the inconvenience and appreciate your feedback. If you are still interested in using KardiaMobile or would like to give our product another chance, please do not hesitate to reach out to our customer support team. They can help you with a replacement unit and provide guidance to ensure you have a satisfactory experience with our product.
We value your feedback and are committed to continuously improving our products and services. Once again, we apologize for any inconvenience and hope to have the opportunity to serve you better in the future.
Best regards,
AliveCor Customer Support Team
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t do blood pressure without having to buy something else
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Hi There, I'm sorry to hear that you were disappointed with your purchase. It's important to note that the product you purchased is not advertised as having blood pressure monitoring capabilities. You can track your blood pressure using the Kardia application by entering in systolic and diastolic numbers manually or connecting a compatible Omron Bluetooth Blood Pressure Cuff.
$85 junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$85 for something that does not work consistently. Bestbuy knows what they are doing my making the return window for this just 15 days. Not enough time for you to know.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your feedback, and we apologize for any inconsistency you've experienced with our product. We strive to ensure that all our devices perform reliably and understand the importance of a dependable health monitoring tool. We encourage you to reach out to us directly at Support@AliveCor.com or call 855-338-8800 so we can address your concerns and assist you further. Our goal is to ensure that you have a positive experience with our products, and we are here to help.
Data mining apparatus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far to much personal information is requested and can be distributed. Purchased for personal use, not to spred my information all over the internet.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .When you create a new account, AliveCor collects the following required information: name, email, date of birth, sex, smoking status, height, weight. We use this information to ensure that only you have access to this account. Other information we collect when you create a new account are: activity level, medications and medical conditions. This information is good to have as a baseline to understand your current condition. This information is not required to access your account. If you are a Premium subscriber, we may collect other information you may input into Kardia, such as EKG recordings, blood pressure, resting heart rate and activity levels. If you are a connected patient to your physician, all of this information will be seen in your doctor’s Kardia Pro account for identification and to help your doctor manage your treatment.
AliveCor does not resell any data we receive. AliveCor may use de-identified EKG recordings for future clinical research and feature improvements. All personal information is removed from a user’s EKG and stored on our secure and encrypted servers.
EKG monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting a reading can sometimes be difficult, because the touch pad is not sensitive enough to make the electrical contact.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're sorry to hear that you had a negative experience with our product. Our goal is to provide an easy-to-use and affordable solution for monitoring heart health, and we apologize if we fell short of your expectations.
Please reach out to our customer support team for assistance by emailing Support@AliveCor.com or by calling (855) 338 8800. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
DO NOT BUY BEWARE OF THE COMPANY THAT THIS IS FOR
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product it’s a horrible product! Every time you use it you get charged on your credit card! And it’s usually a lot more than they say it’s going to be! Total rip off not worth the money that you have to pay for it!
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your concerns. We're sorry to hear about your experience, and we want to clarify that there are no charges per use for the KardiaMobile device. We would like to resolve any billing issues you're experiencing. Please contact us directly at Support@AliveCor.com or call us at 855-338-8800 so we can look into this matter immediately and ensure your satisfaction.
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried for 2 days to get this to work but failed. I have an iPhone 8 and updated the iOS to 16.4. I replaced the battery in the Kardia. I got 1 second of partial response and then nothing. I returned it.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We are genuinely sorry to hear about the difficulties you encountered while trying to use our KardiaMobile device. Our aim is to create an effortless user experience and it seems we fell short in this case.
The device is compatible with iPhone 8 and iOS 16.4, so we regret that you faced issues despite meeting these requirements and even after replacing the battery.
It is unfortunate that you felt the need to return the device, but we completely understand your decision. We're always looking to improve our customer experience and your feedback is invaluable in this regard.
If you ever decide to give our product another try, we encourage you to reach out to our support team right away if any issues arise. They are well-equipped to guide you through the setup and troubleshooting process to ensure a smooth experience.
Once again, we deeply apologize for the inconvenience and thank you for your feedback.
Don’t buy this cheap crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is dependent on an app and software that absolutely sucks. Very user unfriendly and difficult. No useful results.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your feedback about the device and the associated app/software. We're sorry to hear that you've had a negative experience with it. We understand that user-friendliness is crucial when it comes to technology, and we're sorry that the app and software did not meet your expectations. We appreciate your feedback and will take it into account as we work to improve the user experience. In the meantime, if you have any specific issues or suggestions, please feel free to reach out to our customer support team, and we'll do our best to assist you. Thank you for your time and input.
Not much heart in this.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product. Does not work most of the time. I have tried all of the tips. When it does work, it says that it is unreadable and try again.
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .I'm sorry to hear that you had a negative experience with the product. It sounds like you have tried troubleshooting the issue with the tips provided, but unfortunately, the product did not work well for you. It's important for customers to have a reliable and functional product, and I'm sorry that you did not have that experience. If you haven't already, I would recommend reaching out to our customer support team at support@alivecor.com or calling us at 1-855-338-8800. Thank you for taking the time to provide your feedback.
Misleading commercials
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel very misled by commercials that do not warn you of the expensive monthly fees to use this device
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for your feedback! We want to assure you that a KardiaCare subscription is not required to use the KardiaMobile. You can enjoy many of the basic features without a subscription. If you have any more questions or need further assistance, please don't hesitate to reach out to us at Support@AliveCor.com. We're here to help!
Kardiamobile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to understand at first, but i figured it out
No, I would not recommend this to a friendNot user friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. Could not get it to read my fingers. Returned to store
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .We're genuinely sorry to hear about the challenges you faced using our KardiaMobile device. Ensuring a seamless and user-friendly experience is paramount to us. If you decide to give our product another chance in the future, our support team is here to assist and guide you through the setup process. Thank you for taking the time to share your feedback; it's invaluable in helping us improve. Our team can be reached at Support@AliveCor.com or by phone at 855-338-8800.
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, if you dont subscride to monthly fees you dont get much…
No, I would not recommend this to a friendBrand response from AliveCor Customer Support
Posted .Thank you for sharing your feedback. While our KardiaMobile device does provide valuable EKG recordings without a subscription, the optional KardiaCare subscription offers enhanced features for a comprehensive analysis. Our goal is to provide flexible options for all users. If you have any questions or would like more information, please reach out to our support team. We're here to help! Our team can be reached at Support@AliveCor.com or by phone at 855-338-8800.