Customer Ratings & Reviews
- Model:
- IMW999-STL-BB
- SKU:
- 6348375
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality, including the impressive bass, and long battery life of the RockBox XL Portable Bluetooth Speaker. Many appreciate its waterproof and durable design, perfect for outdoor use, along with the convenient features like USB charging and integrated lights. The speaker's volume and portability are also frequently praised. While some users noted limitations with Bluetooth range, the overwhelmingly positive feedback highlights the speaker's strengths.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Lights, Sound quality
Not the most durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the sound quality loved the lights if your good at taking care of your things this is for you I however am a rough owner so I dropped it while it was charging got a new charger now it only charges to 40% and just am always worried about breaking one of the lights on the handle hasn't happened but I could see it happening eventually
No, I would not recommend this to a friendBrand response from AltecLansingCustomerServ
Posted .Thank you for your feedback. Your experience is important to us, and we would appreciate hearing more about it so we can make things right! Feel free to contact us by phone at 1-855-292-4087 or by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) anytime. Thanks again!
Not sure what to do
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this earlier sounds good my only issue is there no manual and also when I turned it on it was red so I put it to charge 6hrs passed by light was still red I disconnected to a different outlet it wouldn't charge anymore I turned it on now the button was clear . It doesn't mark when it fully charged I'm going to drain the battery tomorrow and charge it again and see how long does it take for it to charge lucky me I have insurance so if the problem persist I will take it in for labor
No, I would not recommend this to a friendBrand response from AltecLansingCustomerServ
Posted .Hi Michelle - H Thank you for your feedback. We are so sorry you're experiencing this with our RockBox XL. Please reach out to us on our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical), by phone at 1-855-292-4087 or by e-mail at [email protected]. We'd be happy to assist you!
Great for the 1st year / poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware!! A Christmas present for my daughter. It worked great for the 1st year, then it suddenly stopped charging/no power. I contacted customer service for Alltec Lansing and they did nothing for me and offered me nothing. For $200, I would have hoped this slightly used speaker would have lasted longer then 1 year!! Free Tip...spend the extra money and get a JBL, Sony etc.
No, I would not recommend this to a friendBrand response from AltecLansingCustomerServ
Posted .Hi there - Thank you for your feedback. We are so sorry you're experiencing this with our RockBox XL. Please reach out to us on our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) so that we can learn more about this. We'd be happy to assist you!
Charger stopped working after a few charges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only been able to use the speaker 5 times, as the chargers stopped charging. I contacted Altec Lansing’s support and they basically told me too buy a replacement charger from the store I purchased it from. I will never purchase from Altec Lansing again, I have bought JBL and Bose in the past and that’s what I should’ve this time.
No, I would not recommend this to a friendBrand response from AltecLansingCustomerServ
Posted .Hi there Cam - thank you for your feedback. We're so sorry our RockBox XL didn't hold up to your standards. We'd love to fix this - please contact us by phone 1-855-292-4087, e-mail at [email protected] or by our social media channels at (Facebook: @alteclansing or Instagram: @alteclansingofficial).