Customer Ratings & Reviews

Was desperate for a birthday present for my MIL, and this was the only wifi frame in the store. Set up was a terrible process, and once it was "functioning", it wouldn't go through a few pics before freeing. We ended up not giving it to her, and I put it off to the side for a week. Went into my BB account to start a return, and the window was closed. So now I am stuck with it. A word of advice- spend the money and go with a better brand!

No good. App does not work with the frame. Quality of imagine is poor at best. Highly recommend avoiding this product.

I was not a fan of this device. The setup process was poor, and the device was only reaching out to Chinese servers.

It's a good frame but it's stupid there is no power button. It has to be plugged in all the time. That is bad design especially at that price

Unfortunately this frame was not good at all. It zoomed in all photos and videos and made them extremely pixalated. I would not recommend!

This was a decent digital frame for a little over a month and then suddenly we could no longer upload pictures to it using USB or online through the App. We contacted Aluratek support, they wasted about 30 minutes of our time and placated us until we gave up. We got this for my 91 year old father who is in a nursing home so he wouldn’t feel lonely when we weren’t around. Now he’s stuck with the same photos we put on it during the first month we were able to actually use it.

Broke after 2 days and best buy wouldn't let me return or exchange it

Way too complex. I just want to display pictures.

Display blacked out as soon as I plugged this in..

Stopped working after about a month and a half. Very disappointing. Easy return with Best Buy though.

Worked great.....for almost 2 years. The display is just a gray glow now. Tried resetting a few times, no luck. It's headed to the trash can.

I returned this product. Needed to download something and way more complicated than the first gen a few years ago.

pixelated output. False preview on the product packaging, dont fall for it. I lost my gift rewards trying to return this product.

Stopped working in one day after purchasing from Best buy

Screen went black and haven't been able to fix it. Barely lasted a year.

I purchased for my mother-in-law on October 24. She loved it until the screen went dark on 9 December. She lives in another state, so it will require my presence to see if troubleshooting can resuscitate it or if the product died.

It was a graduation gift so it wasn't opened right away. When it was opened around 2 1/2 months later it didn't work and Best Buy wouldn't allow a return. Customer service with the company was non-existent. A total flop.

I bought 3 frames and all of them failed within a week.

Looked nice but came broken so could not put it to use

Would not recommend! Gave it as a Christmas gift, they plugged it in and it started smoking. Best Buy would not take it back as it was beyond 14 days of purchase!