Customer Ratings & Reviews

Easy to set up and use. Bought as a gift for elderly MIL

This frame didn’t work or function at all. We followed all of the steps to set it up and send pictures to it but when it said that they were sent nothing showed up on the frame itself and we spent a total of six hours over three days trying to make it work but it was completely defective. Go with a different frame if you want something to not just be stock photos.

My mom loved it! This is a great gift for families!

Not yet happy with it. I thought it would be an easy way to share pictures with my Dad who does not have internet. But I am having a difficult time getting photos on it and the videos do not work at all. If I can figure this out, I will update my review. I guess I am required to download the app, which I wanted to avoid since he doesn't have internet. So the difficulty may just be me. Also, the mini SIM card is very difficult to remove. Very tight fit.

Exceptional product. My husband is truly enjoying his Christmas present.

Great photo frame and very easy to upload photos through the app.

Got this for my mother and mother in law. Both loved it

I bought this in November - it was a Xmas gift for my mother. It was broken right out of the box, of course didn’t find this out until after Xmas. It turns on, flashes a couple times and shuts off. Tried multiple things to get it working; hard resets, leaving it plugged in the charger etc - nothing worked. I didn’t get the unit back from my mother until February since I don’t see her often, I didn’t bother reaching out to Best Buy since I bought it in November, so I went right to the company’s customer service. I told them what was wrong and the situation, provided a picture of the unit with the serial number and just want a replacement - not a refund. The customer service agent was rude and cocky - I’ve never dealt with a customer service agent like this. They want me to jump through hoops to provide a receipt when I paid cash and don’t have it, basically just a huge hassle instead of them making this an easy process. Very disappointing giving a broken gift for a Xmas present when my wife and I were very excited to give this to my mother, then to top it off receive the worst customer service. Id rather lose the $100 and get a new gift then deal with this company.

After two year of using during the Christmas holidays, the frame would no longer update. I was informed by Skylight that my two year old frame was obsolete! Without an update it will not connect to WiFi! VERY disappointed! I would have purchased a much cheaper version if I knew o would be pitching it in two years - 3 months of use!

Product worked great and then one day the entire thing was frozen and locked. Contacted Aluratek and was told the operating system needed to be reloaded but I couldn’t be done under warranty at the users level.

Very low quality product - had to return. Not only was the form factor poorly manufactured but the software was disappointing as well when compared to comparable products in the market (i.e. Aura Frames) at similar price point.

It was delivered broken. I need to have a min 50 characters on this review so I’ll say it again. It was broken.