Customer Ratings & Reviews

Great product to display your digital photos with easy

nice product. The wife loves it. easy to load pictures in

This was a gift for grandpa and grandma to receive granddaughter pictures.

It bricked itself in 5 days. We had around 20 pictures loaded, and set the auto on/off timer so that it was only on when we were in the house and awake. It was cycling through the photos, and the screen just became a mess during one of the transitions and the unit froze. Now the unit won't even power up. This is not a quality product.

Takes A LOT of effort to setup. It is not as easy as advertised. Going to see if the Geek Squad can help us.

Directions could be a little more specific on how to set up email.

Would recommend this product to a friend or family

Most useful item which I have recently purchased lately.

Love the product and Best Buy has the best service .

Great as a gift can do a lot of pictures for a slideshwo

Not totally explored as it was Christmas gift. Apparently for social media photos only.

Everything says easy to use but can’t make most of the process work !!!

Plenty of problems with this unit. 1) Doesn't resize the picture, just crops it to fit the 1080 display. Which means you have to preprocess all your photos to display the way you want it. 2) Worse, the auto wakeup works only every other day. It doesn't respond to touch, so you have to unplug it and plug it back in. 3) Have to unplug and re-plug in the USB drive after restart, it doesn't auto mount it 4) It ignores your slide show delay between pictures and keeps it at 5 seconds regardless to what you set it to (which returns to 5s when you go back to the menu after exiting). Overall, a nice looking product that is extremely crummy. Will be returning.

I had to return it as it is too wide (rectangle) and the pictures do NOT look great!

Needs to be able to put pics in categories or albums, not just randomly load.

Easy set up. Love the WIFI, from my phone to frame.

PLEASE remove this product from your shelf! No product should be this difficult and time consuming to use. I consider myself an average user of digital and tech products but the time it took to upload and transfer pictures to this frame was horrific. I had purchased the frame for my father since I had just had all his slides converted to digital media from Legacy Box. I wanted him to be able to view the slides without having to use a USB drive. It took me over 2 weeks to try and figure out how to navigate through the setup and transfer of the pictures and once it was finally completed the frame completely stopped working. Since I could no longer return it to Best Buy since it was past the 15 day return policy I reached out to Aluratek. The tech said it was most likely a corrupted file in the software and they would start the warranty process as long as I could send a description of the problem and copy of the receipt. Aluratek did follow through and sent me a replacement frame but once again the process of transferring the pictures once again was excruciating.

This frame doesn't even work with a regular outlet, or so it seems. We can't even get it to go on and have now seen, online, that others had to buy adaptors just to make it work. Also, I think mine was opened before and doesn't even have the remote I believe it comes with. Complete disaster.

Please don't buy! This is a great concept that does not work. Have bought and returned multiple frames for all sorts of problems. If you are unlucky, it might work long enough to prevent you from returning.

The device took two tries to connect to the Internet, then would not connect to the app one must use (Android in my case). Nobody answers at tech support, it just goes to voice mail. Returned to store. That is that.