Customer Ratings & Reviews

Not the best frame and interface is kind of crap wouldnt buy it again if asked

Good customer and product always thank you for all you do..

This dies operate. Not as easy to use at other frames costing just as much.

I was so excited to get this frame. I’ve wanted one for years and the fact it was a large frame really made me happy. That’s where the happiness with this frame ends. I start to set it up and it cannot be set up because there is an error. I contact Aluratek after waiting almost an hour on the phone I was told oh, you must have gotten a bad frame, it’s missing the token. Ok, what do I do. Send us an email and we’ll send you another one in about 2 weeks. What!!! Rather than wait 2 weeks for a replacement I found it in stock nearby and bought a second one. Guess what…. The second one had the same issue. Don’t waste your time or money on this. In the end I got one from another retailer that worked perfectly out of the box.

The frame started to enlarge photos on its own and sometimes you could see the picture get larger and smaller while looking at the picture, we contacted the company and was told to reset the frame back to the factory settings and it started right after we started putting pictures on it and then it enlarged pictures so big all you would see is a foot and then it locked up and would not change to other pictures. We returned it and will look for something else.

Tried this out and while setup was easy, I wasn't impressed with the aesthetics. The size was almost too large and the bezel made it look more like a tablet than a picture frame. Ultimately, we chose to go with a nixplay alternative.

Worked great for 89 days on the 90th day it went crazy, can’t get the controls to do anything waste of money

First it uses old software formats. You must also resize your photos down to specific size requirements with no guidance unless you go online to their FAQs. It’s not Mac compatible. I was only looking for a simple photo display. It was a gift and I know that I’m going to regret not returning it. I would never buy this, knowing what I know now.

Bought on October 7th.. stopped working On October 10th. Bright blue screen with white vertical vibrating lines. Been trying to return it to manufacturer for almost a month! They are making it very difficult!! VERY disappointed. It’s under warranty for one year.

It bricked itself in 5 days. We had around 20 pictures loaded, and set the auto on/off timer so that it was only on when we were in the house and awake. It was cycling through the photos, and the screen just became a mess during one of the transitions and the unit froze. Now the unit won't even power up. This is not a quality product.

I was unable to get the product to work and it does not appear to be made to function well at all and it kept asking for access to my devices camera to take live photos and video. The interface is very easy to use, but the app doesn't function with the photo frame and there was no way I could find to access the media card I inserted.

Directions are useless. It only downloads six pics at a time from the phone. Once running it was ok.

Extremely poor product. Email of pictures seems to only work when the from address is the registered address. Most frames let anyone send pictures to them. Customer support NONE. Sent 2 emails, 1 phone call and left message. This same lack of support can be found from other customers. Buy something else!

Absolute piece of junk. We went through two of these. Worked with customer service for over an hour because they would not connect to network. Customer service said “you must have gotten a bad frame”. (Twice???) Best Buy was awesome and gave full refund but both frame were garbage.

This frame doesn't even work with a regular outlet, or so it seems. We can't even get it to go on and have now seen, online, that others had to buy adaptors just to make it work. Also, I think mine was opened before and doesn't even have the remote I believe it comes with. Complete disaster.

The device took two tries to connect to the Internet, then would not connect to the app one must use (Android in my case). Nobody answers at tech support, it just goes to voice mail. Returned to store. That is that.

We got this for Christmas, its mid January and still cant figure out how to get it up and running. We have two pretty smart sons and they have also tried with no luck. I haven't had time to call for tech support, we will try this next. Its been disappointing.

I just received it TODAY and it won't turn on. This is a gift for my mom and I'm extremely upset, she was so excited... I'll have to return it... so upset.

We worked with it for hours and finally called the service department only for them to tell us to return it because it was defective.

Called the company and the rep recommended my not repurchasing a replacement of the same item. At least he truthful.