Customer Ratings & Reviews

Great product to display your digital photos with easy

This was a gift for grandpa and grandma to receive granddaughter pictures.

nice product. The wife loves it. easy to load pictures in

Directions could be a little more specific on how to set up email.

Takes A LOT of effort to setup. It is not as easy as advertised. Going to see if the Geek Squad can help us.

Would recommend this product to a friend or family

Most useful item which I have recently purchased lately.

Love the product and Best Buy has the best service .

Great as a gift can do a lot of pictures for a slideshwo

Not totally explored as it was Christmas gift. Apparently for social media photos only.

Everything says easy to use but can’t make most of the process work !!!

Plenty of problems with this unit. 1) Doesn't resize the picture, just crops it to fit the 1080 display. Which means you have to preprocess all your photos to display the way you want it. 2) Worse, the auto wakeup works only every other day. It doesn't respond to touch, so you have to unplug it and plug it back in. 3) Have to unplug and re-plug in the USB drive after restart, it doesn't auto mount it 4) It ignores your slide show delay between pictures and keeps it at 5 seconds regardless to what you set it to (which returns to 5s when you go back to the menu after exiting). Overall, a nice looking product that is extremely crummy. Will be returning.

Easy set up. Love the WIFI, from my phone to frame.

Needs to be able to put pics in categories or albums, not just randomly load.

PLEASE remove this product from your shelf! No product should be this difficult and time consuming to use. I consider myself an average user of digital and tech products but the time it took to upload and transfer pictures to this frame was horrific. I had purchased the frame for my father since I had just had all his slides converted to digital media from Legacy Box. I wanted him to be able to view the slides without having to use a USB drive. It took me over 2 weeks to try and figure out how to navigate through the setup and transfer of the pictures and once it was finally completed the frame completely stopped working. Since I could no longer return it to Best Buy since it was past the 15 day return policy I reached out to Aluratek. The tech said it was most likely a corrupted file in the software and they would start the warranty process as long as I could send a description of the problem and copy of the receipt. Aluratek did follow through and sent me a replacement frame but once again the process of transferring the pictures once again was excruciating.

I had to return it as it is too wide (rectangle) and the pictures do NOT look great!

Please don't buy! This is a great concept that does not work. Have bought and returned multiple frames for all sorts of problems. If you are unlucky, it might work long enough to prevent you from returning.

We purchased this with the intent on using the app with it to send photos to it. I was able to send photos but they never “arrived” on the frame. No error, nothing. Who knows where the photos “landed”. The frame works fine to display photos using an external SD card, but we didn’t buy it for that purpose. We returned it to the store.

Not the best frame and interface is kind of crap wouldnt buy it again if asked

I really wanted this to work because it seemed like a decent product. Like many other reviews, I got the Push Token Empty message after connecting to my WiFi network. After reading the reviews that it could be a faulty product, I decided to give it another try and exchanged it for another one. Unfortunately I received the same error message with the second one. Rather than just return it, I decided to call customer service. Their customer service is only open 8 am to 5 pm PST Mon-Fri, so that in itself is very inconvenient. The good news I got connected quickly when I did call, only to be told that since I got two faulty units, my best bet was to simply return it for a refund. That's what I'm going to do. Best Buy is great with returns and refunds, but there's only so many times a person can return the same item.