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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the easy setup, replacement functionality, volume control, and TV control features of the All-New Alexa Voice Remote. They appreciate the convenience of programming, using it as a replacement for their Fire TV remote, controlling the volume, and having full control over their TV. However, some customers express concerns about its price, compatibility issues with certain TVs, occasional connectivity problems, and pairing difficulties with Fire TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,427 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great remote for fire tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed when I lost my fire TV remote !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this without fully looking at the description. When I explained my mistake to the employee he, with no problem at all, allowed me to change my order. I thought that was kind due to the fact that I purchased online and we are in a pandemic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was easy to set up with my Firestick device, since I had lost my first one. I like the voice command feature. The only thing I didn't like is that the power button, on the remote, doesn't work for the Firestick device but for the Fire TV. Might be a bit frustrating but once you figure that one out, everything is all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BFF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my best friends lost their remote while moving. She complained every day. I saw your ad and they were on sale and i got her this rplacement. I spoke with the salesperson and they explain that it would work with the existing fire components. Best Christmas gift.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love this remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this remote. Works great. Handy and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was better than the original that came with the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We lost the remote than came with the tv and was lucky to fine the remote in amazon after trying different ones in the surrounding stores. This remote was a better one than the one that came with the tv. It has hot buttons as well as voice commands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only for Fire Stick not Fire Tv Edition

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this didn’t work for my application. I wanted to use it with a Fire TV Edition and not a fire stick. I will say, however that the quality of this remote seems to be better than that of what would ordinarily come with a fire stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best streaming ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so tired of the DirectTV crap with terrible reception and storm outages. Now, even with marginal internet we have amazing choices to watch and at a much lower cost. Highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Serve the immediate need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was best, but it no longer pairs with my Smart TV for Volume and Power of my TV like the Universal aspect of the original remote. It is extremely over priced, since I could buy a completely new Firestick for around the same price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Fire

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fire stick adds a really great benefit instead of having to purchase cable it allows you to use your Wi-Fi and use applications to bring in different formats and functionality I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Identical Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1 year old grandson his my Firestick remote that after 6 months of searching, I still haven't found it! This remote is identical to the original and was less expensive on Best Buy's while than on Amazon's. Works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power & volume buttons makes the remote perfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got used to the compactness and lightweight of the remote that I don't even want to go back to any other remote for my tv / firestick & as mentioned in the summary the added power and volume buttons make remote a 5 star.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Volume buttons are an upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old remote stopped working. We were forced to buy a replacement. The negative is....it's $30 which is crazy expensive. The extra volume buttons which the first gen remote didn't have are an awesome addition.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Remote was just what we needed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had lost our remote and needed a replacement. This worked perfectly! And, now we have the added bonus of volume controls right on the remote (we didn't have this before.) Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely an essential device if you're using something in the Amazon ecosystem. It's great that this remote is standard with new devices. I kinda wish the price was cheaper, but this gets me across the finish line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need a new one

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course, Best Buy is the place to go. Picked it up and had it at home within the day! Thank you for being there for us. Not many places to go pickup on the day you need something! Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What’s not to love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made this purchase easy! I was able to purchase for cheaper than on Amazon, and was able to pick up from my local Best Buy same day! Honestly what’s not love about this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a replacement for my remote for my Fire TV Stick. The voice activated aspect of the remote was sort of irritating at first. When I yelled to get my dogs to quit barking, the show I was watching paused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was much quicker to get the replacement remote from Best Buy than from Amazon and it was a few dollars cheaper as well. Curbside pick up was very efficient. Worked perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate Amazon, but I have to put 50 characters in this review to get my 25 bonus pints. The first remote stopped working so I had to buy a new one, for a few more buck, I could have bought a whole new fire stick.

    No, I would not recommend this to a friend